Author Topic: What's happening with Honda's breakdown assistance? (Read 2068 times)

ColinB · « **on:** May 05, 2024, 09:05:51 PM »

Just happened to look at the page on Honda's website detailed the complimentary breakdown assistance ...
https://www.honda.co.uk/cars/owners/breakdown-assistance.html
... and was slightly alarmed to read this:
"Please be aware that Honda Accident Assistance is currently unavailable. Therefore the current scope of services offered by Honda may differ from those displayed on the Honda website or communicated to you previously."
I don't have separate breakdown & recovery insurance on the understanding that the Honda product was available and gets renewed at every service. At the very least I would have expected to be informed about anything other than a very short service outage. Anyone know what's happening? Especially what the response might be if anyone contacts them after a breakdown or accident?

NoelM · « **Reply #1 on:** May 06, 2024, 08:22:28 AM »

What that refers to is the Honda app.
The original was “my Honda” which then changed to the “my Honda+” app.
The original no longer works and has been cancelled.
You still get the same level of service etc. you just have to phone up.

ColinB · « **Reply #2 on:** May 06, 2024, 09:13:35 AM »

Quote from: NoelM on May 06, 2024, 08:22:28 AM

What that refers to is the Honda app.
The original was “my Honda” which then changed to the “my Honda+” app.
The original no longer works and has been cancelled.
You still get the same level of service etc. you just have to phone up.

I hope that's correct, but it's not what the page seems to say:
"Please note: this page refers to Breakdown Assistance for cars not compatible with My Honda+."
My car (MK3 Jazz) isn't compatible with My Honda+, so the comments about the service being unavailable seem to apply. I have the "Honda AA Assistance" app which still seems to work, but I'd prefer not to find out the hard way.