Tinny's post about being banned is gobsmackingly awful. Getting legal advice on suing that Honda dealer would be my next move. The dealer deserves it.
Update:
I had to chase them because they are not keeping me informed, but Bath Honda told me today they haven't received the part that was due yesterday. It is now looking like Tuesday next week before they will receive it. The repair of my Jazz will get "priority" as soon as they have the part. Why am I not going to hold my breath ...?
Meanwhile I have extended my car hire until next Wednesday. It is difficult to keep track of the hire cost over the phone, but I estimate that I have racked up over £700 so far.
Update: While this forum was down (Hmmm?) I finally collected my repaired Jazz from the dealership after they phoned me on Tuesday 16 April. Exactly 3 weeks after the brake failure occurred. There was nothing to pay (£2k cost covered by the extended Warranty) BUT I received no Honda paperwork to show that a brake servo replacement warranty repair has been carried out, to add to the sheaf of service records that I keep. One minor grumble is that the Jazz was towed to the dealership in spotless condition; when I collected it, it was unwashed and looked a bit grubby, with signs of having been stored outdoors. That failure to wash the car before collection was poor customer service to add to all the general inconvenience.
I have received an Invoice via email from the car hire company for 17 days extended hire. The first 72 hours hire (3 days) having been paid under the Honda Care / AA Relay Plus scheme. When I last spoke to the Honda Care call centre they refused to pay for extended car hire beyond the first 72 hours.
I had to wait 24 hours to be allocated a suitable hire car. It was a 71 reg Peugeot 2008 GT auto. I had insisted on an automatic hire car; a reasonable position to take, considering the Jazz is a 2 pedal hybrid. Next, I needed to use public transport (bus) plus a long walk in the wind and rain to collect the car from the depot, although I had a reasonable expectation that it would be delivered to my house. Silly me!
Incidentally, that 72 hour limited benefit didn't cover the second driver, so I also incurred 20 daily charges for her use of the hire car. In total I have paid Enterprise £883.25 including VAT for extended car hire during the 21 day period while my Jazz was off the road getting repaired. As I posted earlier, all my financial loss due to this brake failure is payable by Honda under the Warranty indemnity clause, so I am going to take this up with Honda, because they should reimburse my car hire payment outlay in full. Further update(s) to follow.