Clubjazz - Honda Jazz & HR-V Forums

Diagnostics, Tuning, Modifications and Maintenance - all Hondas => Dealers & Insurance => Topic started by: Kremmen on September 01, 2023, 03:46:45 PM

Title: Direct Line caught out
Post by: Kremmen on September 01, 2023, 03:46:45 PM

It has been against the rules to charge renewals more than new customers but DL have been doing just that. They owe customers £30m

https://www.insurancetimes.co.uk/news/direct-line-group-agrees-to-business-review-after-overcharging-customers-in-fca-first/1445476.article?utm_id=28355&utm_campaign=768&utm_term=DAILY%20EDITORIAL%20HEADLINE%20ONE&utm_medium=email&utm_source=adestra

Title: Re: Direct Line caught out
Post by: Westy36 on September 01, 2023, 08:00:29 PM

Ooops. Naughty big red telephone.

I see a new boss has been appointed, so heads have rolled! https://www.insurancetimes.co.uk/news/direct-line-group-appoints-avivas-winslow-as-new-chief-executive/1445451.article

That being said, the FCA and FSA before them, knew this had been happening for many years. Lack of effective regulation penalising the UK consumer as per usual.