Sorry to get you all going: Firstly it was a Direct Debit. I personally went into my local Barclays and cancelled the D/D in early July allowing a couple of weeks for the change. D/D to EDF went out circa 18th of each month. I asked if there was anything more for me to do and I was told no.
It came to light on our August monthly statement that a payment had been made by the bank to EDF on 18th JULY, again went into bank ( not easy as they are not open every day). Explained to teller who confirmed that the D/D had NOT been cancelled. She cancelled it. Bank apologised and told me any problems they would deal with it. EDF sent us a letter TWO days later confirming the D/D cancelled this also included the message that our electricity would be more expensive as we had cancelled the D/D. I have written to EDF with all of my calculations and asking why NO final statement. A bit difficult to work out as EDF credited our electricity account with a payment 7 days prior to it appearing on the bank statement, so I have no idea what they are playing at. When we changed supplier, EDF sent a letter saying how sorry we were going and that was in JUNE. At the time of change our D/D was going to be increased from £130 to £160 per month, second increase in a couple of months, by EDF . What really started me thinking about change was EDF telling me my D/D was going up to £170 per mth, despite a letter received by them telling them NOT to increase it 5 days before they did increase it to £170. Hence change. New firm started from 23rd June at £118 per month, just had the second reading already a tad under £60 in credit. I know winter will whack it up BUT the new firm had the previous years readings and they gave me this deal until October 2018. Yes the Ombudsman will be involved if EDF prevaricate much more. All the years we have had to deal with EDF has been nothing but problems. Who said changing suppliers was easy? Perhaps EDF should be told this.Sorry if a bit complicated but it has really tweaked my IRE!!!!!!!!!!!!!!!!!!!!!!!Piggin French.