Mk4 2021 Jazz Brake failure

[ColinB]

You need to have or create a Honda account.

I find it quite strange how Honda sees fit to inflict different rules on its customers!

In Switzerland https://www.de.honda.ch/services/dsr works completely free from any account (I do not know quite yet if this actually is an advantage as the VIN is visible for anyone getting close enough to the vehicule).

So any random person can read the car's VIN and find out it's service history? I suspect this is a difference between Swiss and UK data protection laws. No idea what the Swiss equivalent of GDPR is, but in UK I suspect that detailed data about a car's history might be regarded as needing password-protection via an account because it's conceivable that it contains personally-identifiable information.

[coldstart]

So any random person can read the car's VIN and find out it's service history?

I'm afraid, that is the consequence, yes!  (and I do wholeheartedly concur with your estimate of Swiss data "protection")

(by my opinion the clearly visible VIN itself is in violation of "my" idea of privacy!)

[Spodric]

Your Digital Service record can be checked here: https://www.honda.co.uk/cars/owners/digital-service-record.html

You need to have or create a Honda account.

Right now I have no desire whatever to create a Honda account. This is why:

Today I received an email from Honda UK rejecting my claim for hire car costs.

One risible ground being that Honda UK considers that the repair under warranty is not due to a material or manufacturing defect. Eh? How does that work? If the "brake simulator unit" failed after a relatively short period, and relatively low mileage, requiring urgent replacement, it is most likely because this component had a latent defect caused by a faulty manufacturing process. Honda knows this. We know Honda knows this.

The other ground being that the "loss" indemnity only covers the repair. It does not apply to financial loss. That restrictively narrow interpretation is utter nonsense. I am relying on the plain meaning of Honda's guarantee and indemnity wording. I reckon any Judge is likely to prefer my conventional interpretation of Clause 13 b) ii. Which is badly drafted anyway.

I am supposed to contact Honda Escalation if I am not satisfied. Who or what is Honda Escalation? Has any other ClubJazz poster dealt with them? If so, how did that go?

[Guinness 2]

 I checked my account to look at my service (first) carried out on 20th March. The page informed me that 'We found Digital Service Records for the following vehicle(s)' but further down the page i was informed 'There are no services associated to this VIN.'  There was no information about the service on the page. I'm going to call my dealership later.

[Nicksey]

I have just checked mine, and it is all there. The first service at 12350 miles gives a full report, and interestingly there is this in the list:

B Inspect brake hoses and lines (including VSA lines
Check master cylinder and VSA modulator control unit for damage and leakage.

Was checked and OK'd. Phew.
Also under the 'recalls' check box, there was nothing to indicate any.

[Lincolnshire Rambler]

If honda are paying for tbe replacement defective part then the non delivery of that part is causing the need to hire a replacement. Simple Honda should pay if that delay is weeks and weeks . You cant buy the part elsewhere .My dealer would provide a courtesy car under such circumstances even if Honda Uk wont ! Thats why the family owned dealers keep their valued customers !! You absolutely wouldnt get this treatment with toyota or lexus !

[Whiteshark]

If honda are paying for tbe replacement defective part then the non delivery of that part is causing the need to hire a replacement. Simple Honda should pay if that delay is weeks and weeks . You cant buy the part elsewhere .My dealer would provide a courtesy car under such circumstances even if Honda Uk wont ! Thats why the family owned dealers keep their valued customers !! You absolutely wouldnt get this treatment with toyota or lexus !

I agree that a good dealer would and should look after you. However as already mentioned on here, it would appear that Toyota/Lexus are saints. They are not, and a visit to their forums will confirm. I have had Lexus for years and the same criteria as above apply, some dealers are good others aren’t and they experience very similar issues, including angry forum members.

[Saycol]

If honda are paying for tbe replacement defective part then the non delivery of that part is causing the need to hire a replacement. Simple Honda should pay if that delay is weeks and weeks . You cant buy the part elsewhere .My dealer would provide a courtesy car under such circumstances even if Honda Uk wont ! Thats why the family owned dealers keep their valued customers !! You absolutely wouldnt get this treatment with toyota or lexus !

I agree that a good dealer would and should look after you. However as already mentioned on here, it would appear that Toyota/Lexus are saints. They are not, and a visit to their forums will confirm. I have had Lexus for years and the same criteria as above apply, some dealers are good others aren’t and they experience very similar issues, including angry forum members.

Absolutely agree with the variable standard of dealers, irrespective of car manufacturer. However, a major point with this brake failure is it is occurring just outside the standard Honda 3 year warranty and from numerous posts it seems Honda certainly at first see this as a customer problem not theirs. I believe that provided they service your car regularly, Toyota provide a ten year warranty which is a definite plus.

[Whiteshark]

Absolutely agree with the variable standard of dealers, irrespective of car manufacturer. However, a major point with this brake failure is it is occurring just outside the standard Honda 3 year warranty and from numerous posts it seems Honda certainly at first see this as a customer problem not theirs. I believe that provided they service your car regularly, Toyota provide a ten year warranty which is a definite plus.
[/quote]
That is correct, but Honda offer a 5 year warranty  care plan, which I have, plus I expect it is possible to extend that also. The Toyota 10 year warranty is not free but paid on top of the service charge. Each manufacturer will offer their own options, for example the Honda 5 year service plan is fantastic value.
All manufacturers warranty period, whatever length, is definitive, and if something fails outside it is then your problem. I do think in this case as it is potentially safety related and affecting a larger number, Honda should warrant it, and take responsibility.
The other issue of course is then the discussion that takes place as to whether the failure is a warranty issue, and I can assure you Toyota and Lexus , even with their 10 year cover have issues.