Author Topic: Mk4 2021 Jazz Brake failure  (Read 39575 times)

Cobb2

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Re: Mk4 2021 Jazz Brake failure
« Reply #90 on: Today at 10:10:20 AM »
For those interested or perhaps you have seen it already since you are worried about your brakes and been trawling the web -  there is an interesting recent thread on Honest John  concerning Brake Servo Failures.

https://www.honestjohn.co.uk/forum/post/197644/honda-jazz-hybrid

Looking at the Japanese translation (thank you for doing that FMIB)  like "Lord V"my car might be in the list if you ignore previous letters and numbers, but not sure if that will be the case or relevant here. I have mentioned it to my dealer but they say they can only go on what UK Honda say. The dealer has dealt with several of these faults before and currently has one order for someone coming in mid April. Mine may get diagnosed today if they have time and then they may contact Honda for goodwill. As I said before we will see!

RA273

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Re: Mk4 2021 Jazz Brake failure
« Reply #91 on: Today at 10:44:32 AM »
I am a bit confused by the chassis numbers on the list on page 4.   They show 7 digits.  My car appears to end in  6 digits    2021** 

If I ignore  the first digit  this appears to put my car within the GR3 1200001  -GR3 1218092
May21 3rd  year of Reiwa  (21 may 2021) to 2 Feb  4th year of Reiwa   (2 feb 2022)  which is about right as the car was delivered in October 2021.   

Is this correct?

It might be that the 7 digits are referring to the engine number, as the brake servo is bolted onto the engine (on the backside).
My 2022 Jazz has engine number GR3-LEB8-3102084 , condensed to GR3-3102084 there is no match in the list.
I guess the Honda dealer or importer should know what the 7 digits are referring to.

madasafish

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Re: Mk4 2021 Jazz Brake failure
« Reply #92 on: Today at 11:08:45 AM »
I certainly would not buy a car with that fault. Period.
If the manufacturer does not resolve it free of charge, I will never buy another Honda.
And not having repair kits available for a common fault is disgusting.

UK consumer law is quite clear on this issue with cars..
Honda should be ashamed of their actions or lack of them.


Lord Voltermore

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Re: Mk4 2021 Jazz Brake failure
« Reply #93 on: Today at 12:38:53 PM »
I am a bit confused by the chassis numbers on the list on page 4.   They show 7 digits.  My car appears to end in  6 digits    2021** 

If I ignore  the first digit  this appears to put my car within the GR3 1200001  -GR3 1218092
May21 3rd  year of Reiwa  (21 may 2021) to 2 Feb  4th year of Reiwa   (2 feb 2022)  which is about right as the car was delivered in October 2021.   

Is this correct?

It might be that the 7 digits are referring to the engine number, as the brake servo is bolted onto the engine (on the backside).
My 2022 Jazz has engine number GR3-LEB8-3102084 , condensed to GR3-3102084 there is no match in the list.
I guess the Honda dealer or importer should know what the 7 digits are referring to.

It could be the engine number  . My engine number   is  about 95 thousand lower than  the 1200001 number and its not impossible the engine was made before 21 may 2021  ,even if the car itself was assembled later. There was chip shortage at the time.    My car is only about 1 year older than yours yet your engine number is 2 million higher than mine.  I doubt they made 2 million more engines in a year, or had 95,000 in stock when my car was built.

So if its based on engine number my car is in the clear   :P I wonder what changed.    If its Chassis number I am not. :(.   Maybe its better not to know  or worry about it.   This is my first Honda car  so I am not particularly brand loyal. But  I still think its better the devil you know and which has  a good reputation for reliability  than changing to another  brand who might be hiding their  secrets .   
  Trust a dog to guard your house  , but not your sandwich

Steve_M

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Re: Mk4 2021 Jazz Brake failure
« Reply #94 on: Today at 12:43:04 PM »
The numbers on the Japan list are all Japan market VIN, they do not use a 17 digit VIN, they only have the model code (GR3 etc. and 7 digits. So these numbers have no relevance to European models.

Nicksey

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Re: Mk4 2021 Jazz Brake failure
« Reply #95 on: Today at 12:48:05 PM »
I certainly would not buy a car with that fault. Period.
If the manufacturer does not resolve it free of charge, I will never buy another Honda.
And not having repair kits available for a common fault is disgusting.

UK consumer law is quite clear on this issue with cars..
Honda should be ashamed of their actions or lack of them.

Maybe its because the fault is only now appearing. It seems to be an age related, rather than mileage related issue. Cars reaching the 3.5 year old period, and by all accounts limited to a batch. I would hope that as I type, Honda are already in the throes of acquiring this part, and are waiting for dealers to start saying their customers are getting angry. I would then hope, that rather a damaging deluge of complaints about driving safety standards, that the matter will be dealt with quietly and calmly in the favour of the customer.

Cobb2

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Re: Mk4 2021 Jazz Brake failure
« Reply #96 on: Today at 05:20:04 PM »
My update from the dealer this afternoon.
As expected it is the Brake Simulator. They have contacted Honda who have agreed to contribute just over £400 towards the part which costs £1428.35 (inc Vat) but the final bill would still be at least £1300 with labour. To be fair the Dealer is very supportive and agrees with me that this is far from ideal.
I have phoned Honda UK Customer Service and politely told them the situation  (with many similar faults with other customers and with the Japanese recall ). I have emphasised that such a part which is faulty and could cause an accident with a brake failure is not up to what I had believed Honda standards to be. Indeed it is so dangerous that there needs to be a recall immediately. Furthermore, I and other customers should not have to pay. They are expected to come back to me by the end of next week with an answer from higher up.
My current dealer has checked with one of its other dealers and they have had 6 similar failures on the Honda E and Jazz in the last few weeks.
I feel that other customers should also contact Honda UK by phone or email if they haven't already and be prepared to follow through with various consumer groups. The simulator on these faulty cars is obviously not fit for purpose. This fault may well be putting many customers unknowingly in considerable danger and the right thing to do is for Honda to make it public. Good customer service means putting things right as soon as possible.  Lets hope Honda does something very quickly. My dealer has ordered the part and possible delivery date may be by the 15th April. I will update when I have further information from Honda or my dealer.

Chis52

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Re: Mk4 2021 Jazz Brake failure
« Reply #97 on: Today at 05:28:33 PM »
I certainly would not buy a car with that fault. Period.
If the manufacturer does not resolve it free of charge, I will never buy another Honda.
And not having repair kits available for a common fault is disgusting.

UK consumer law is quite clear on this issue with cars..
Honda should be ashamed of their actions or lack of them.

Maybe its because the fault is only now appearing. It seems to be an age related, rather than mileage related issue. Cars reaching the 3.5 year old period, and by all accounts limited to a batch. I would hope that as I type, Honda are already in the throes of acquiring this part, and are waiting for dealers to start saying their customers are getting angry. I would then hope, that rather a damaging deluge of complaints about driving safety standards, that the matter will be dealt with quietly and calmly in the favour of the customer.
My update from the dealer this afternoon.
As expected it is the Brake Simulator. They have contacted Honda who have agreed to contribute just over £400 towards the part which costs £1428.35 (inc Vat) but the final bill would still be at least £1300 with labour. To be fair the Dealer is very supportive and agrees with me that this is far from ideal.
I have phoned Honda UK Customer Service and politely told them the situation  (with many similar faults with other customers and with the Japanese recall ). I have emphasised that such a part which is faulty and could cause an accident with a brake failure is not up to what I had believed Honda standards to be. Indeed it is so dangerous that there needs to be a recall immediately. Furthermore, I and other customers should not have to pay. They are expected to come back to me by the end of next week with an answer from higher up.
My current dealer has checked with one of its other dealers and they have had 6 similar failures on the Honda E and Jazz in the last few weeks.
I feel that other customers should also contact Honda UK by phone or email if they haven't already and be prepared to follow through with various consumer groups. The simulator on these faulty cars is obviously not fit for purpose. This fault may well be putting many customers unknowingly in considerable danger and the right thing to do is for Honda to make it public. Good customer service means putting things right as soon as possible.  Lets hope Honda does something very quickly. My dealer has ordered the part and possible delivery date may be by the 15th April. I will update when I have further information from Honda or my dealer.
As soon as my car is diagnosed I will take the same actions as above. The more complaints Honda receive will hopefully make them take action to avoid adverse publicity which is bound to happen unless they fix this problem soon.

Cobb2

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Re: Mk4 2021 Jazz Brake failure
« Reply #98 on: Today at 06:36:03 PM »
I will be extremely surprised Chis52 if your problem is not the Brake Simulator and I'm sure you will let them know about all the other examples - assuming they are not aware already.  Hope they are as supportive as my dealer seems to be, although of course that is not enough at present, and it looks like we may need further action than just supportive dealers.

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