Clubjazz - Honda Jazz & HR-V Forums
Diagnostics, Tuning, Modifications and Maintenance - all Hondas => Dealers & Insurance => Topic started by: sparky Paul on August 02, 2019, 03:36:48 PM
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As per title.
The old Jazz is gone, and has been replaced with a late mark 2, from a Honda main dealer. It's a nice enough car, but something caught my eye whilst having a peruse under the bonnet - a mucky old oil filter. Now bear in mind, this car has just been serviced by the main dealer for a 50,000 service prior to sale, service book is stamped up, last stamp on 1st July 2019 by the selling dealer. No miles since then.
So I do a bit more investigating. Oil filter - looks 12 month old. Air filter - filthy. Coils dirty, don't look like they have been touched for some time, so presume the plugs haven't been touched either. I presume 50K is a major service, which normally warrants brake & clutch fluids, so presume they haven't been done either. Haven't checked cabin filter yet, but it's not looking promising, is it?
Oil is brand new. Washer bottle topped up, but that's it as far as I can see. I don't know exactly how much a major service costs at a Honda dealership, but as far as I'm concerned, that was agreed to be in with the car and I want some money back! I'm loathe to let them service it again, so if anyone has any idea what the full retail price of a 50K service is, the information would be appreciated.
I have taken photos, and will be pursuing this with the dealer, so I'm not naming and shaming just yet. To be continued...
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https://www.honda.co.uk/cars/owners/3-years-plus.html (https://www.honda.co.uk/cars/owners/3-years-plus.html)
Start here.
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https://www.honda.co.uk/cars/owners/3-years-plus.html (https://www.honda.co.uk/cars/owners/3-years-plus.html)
Start here.
Thanks for the link Jocko, I think that says a major service is £275.
I'Ve also been looking at http://hondafitjazz.com/manual3/ for the schedules, I'm pretty sure it should have had more than the oil sucked out and replaced!
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We are in the lap of the gods when we entrust our cars to a garage. There is a huge amount of literature from Which and various investigations by consumer programmes like Watchdog testifying to work not being done or unnecessary work "invented" just to get more money out of you.
How many people will look at the oil filter? They'll notice the clean oil but these "hidden" jobs often don't get done. I'm often suspicious when I look at Ebay with manufacturers parts cropping up for sale. Are these parts that weren't fitted at the time and pinched to make money on the side. The amount of unopened paint sealant kits from the likes of Autoglym, Supagard and co for sale on Ebay make you wonder how many people have handed over good money for, quite literally, nothing.
A good independent worth their weight in gold.
Interested to hear what the vendors say in your case.
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Interested to hear what the vendors say in your case.
Indeed it will. First job is to get a ist of the work that they allege to have done for the 50K service.
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My first GD ( 53 plate was bought at about 3 years old from Honda dealer, with FSH from said dealer.
Air filter was black as a coal mine filter, as was cabin filter. When I checked oil filter was actually very rusty - if you ask me non of them had been replaced since car was new, first thing I did was replace them all and the oil and spark plugs.
Service history is not worth the paper it is written on, I look after my cars much better than any dealer would, but have no paper to prove it except receipts for fluids and parts.
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I look after my cars much better than any dealer would, but have no paper to prove it except receipts for fluids and parts.
Ditto.
I can see them wanting another go at it, I'm afraid that's not going to happen.
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I've seen some pretty black air filters over the years. This rip off service is almost the norm. It's a testimony to the quality of engineering in most modern cars that they can actually survive for years with practically no service items being replaced at all apart from the oil.
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Does anyone know what should be on the 4yr 50K service? The service book tells you nothing.
Managed to get hold of a copy of the internal invoice for the service which lists washer fluid, oil, oil filter, drain plug washer & cabin filter. Surely it needs more than a glorified oil change at 4 yrs?
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Dealer has replied that plugs, air filter, hydraulic fluids not done at 50K 4 year service, only oil and pollen filter. They say plugs at 75K 6 years, but were non-committal about the rest.
Car is out on a jolly today, I will check the pollen filter over the weekend and get underneath to have a good look at the oil filter. It looks quite grimy from the top, but you cannot see down to the base of it, where the seam rusts.
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Reply 17 in this post will show you the Honda Schedule Service Check Sheet which I believe is still current:
https://clubjazz.org/forum/index.php?topic=7252.msg33242#msg33242
Copy attached.
50,000 miles is shown as a service point.
[attachment deleted by admin]
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Going by the check list, the only thing you can get them on is the oil and pollen filters, assuming they were not changed.
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My Honda Jazz was serviced by Holdcroft Honda (SToke on Trent) under the 5 year scheme
At the end of 5 years, I took over maintenance. I checked: previous filters all looked like new.
Highly recommended.
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Reply 17 in this post will show you the Honda Schedule Service Check Sheet which I believe is still current:
https://clubjazz.org/forum/index.php?topic=7252.msg33242#msg33242
Copy attached.
50,000 miles is shown as a service point.
Thanks for that zzaj, that's exactly what I was looking for.
Going by the check list, the only thing you can get them on is the oil and pollen filters, assuming they were not changed.
Indeed. I shall be giving it a good examination tomorrow. I must say though, the air filter looks about ready.
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My Honda Jazz was serviced by Holdcroft Honda (SToke on Trent) under the 5 year scheme
At the end of 5 years, I took over maintenance. I checked: previous filters all looked like new.
Highly recommended.
That's encouraging for me because Holdcroft have the Honda Dealership in Warrington.
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Reports on good experiences with dealers are just as valuable as bad ones.
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I agree sparkyPaul.
I suppose knowing I've taken mine to a great guy called Tariq doesn't help much - must find out what the business is called.
The previous owner had a good independent too judging for how, with their last stamp at 95k the coolant had been changed.
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Sadly your experience is driven by time and greed.
However Honda dealers have the detailed records of all servicing undertaken on file, just ask to see their service records for your car.
This will show what was replaced checked at what date time and the invoice they then claimed by from Honda UK assuming the car came with a service scheme.
I would put your issues in writing not an email asking them to resolve your issues within 7 days.
Have you checked for recalls by using the Honda link here, best to have all that done and enjoy your new Jazz.
https://www.honda.co.uk/cars/owners/recalls-and-updates.html
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Have you checked for recalls by using the Honda link here, best to have all that done and enjoy your new Jazz.
https://www.honda.co.uk/cars/owners/recalls-and-updates.html
Yes, I did that and there is a passenger airbag recall outstanding. I get the impression it's a "waiting for parts" situation, so might have a ring round some other Honda dealers.
I have had chance to get a proper look at the filters today. The pollen filter has been changed, and whilst the oil filter is scruffy, I do believe it is a new one. Now I have managed to get a camera down to the filter, I can see that the seam around the base of the filter is bright silver and does look like a new filter. The blue bit still looks scruffy, and even a few rust spots where the paint has been knocked off, but I think it could be from storage. On balance, I think it has been replaced.
To be fair to the dealer, he hasn't once got the hump about being questioned, and has volunteered the paperwork and even the mechanic to explain what work had been done. It hasn't helped that so little is done on the 4 yr service, I would have expected a fairly major service.
So in the end, I'm happy that what has been done is what is supposed to have been done. Thanks again to zzaj for the service check schedule, that helped a lot. The dealer said he was "not allowed" to email a copy of this, but said I could have a look at one if I called in.
Crisis averted, I think, stand down lads. Thanks for all the comments, you have all been very helpful as usual - and keep an eye on those filters when you get your cars back from service!
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Glad hear its looking all OK.