I frequently read in Which? magazine about people who have managed to get companies to act FOC for certain product failures up to 6 years
I wonder how that translates to this obvious manufacturing fault
The email I got from Honda UK said this is "not classified by Honda as a manufacturing defect". I am challenging that statement, because Honda UK and Honda Japan have taken somewhat inconsistent stances on the question whether it is a manufacturing defect that caused these "simulator" failures. Even to a non-expert like me it looks like a manufacturing defect, walks like a manufacturing defect, quacks like a manufacturing defect etc.
I am still waiting for a substantive response to my escalation of the claim against Honda UK for hire car charges that I was forced to pay while my Jazz was waiting to be repaired for 3 weeks under warranty, through no fault of mine.
Mitsubishi pulled out of the UK and European car markets a few years ago (and might return with a couple of re-badged Renaults) so I am wondering if Honda might be about to pull out as well. If that is the case it might explain why Honda UK is resisting my claim, and is showing an inconsistent approach to dealing with other claims relating to the same failed brake simulators.
I was a loyal Honda fan, having had 2 Honda motorbikes, an early Civic, and am now on my 2nd Jazz. After being treated like this by Honda UK, Toyota or Kia now look more appealing for my next car.