Most dealers have had to diversify into multiple brands these days, their business has been ruined by online car sellers...
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I'd say their business has been ruined by their salesmen who, in my experience, know very little about their cars (I always know more just by reading online reviews), always push finance rather than vehicles, play the game of 'needing to check with their manager', telling me online companies lie and sell 'old vehicles' or tell me the vehicle that I want is not available but i could have xxx in a different colour...
My last six cars have all been purchased through the same excellent on-line,broker and I'm also currently running a lease vehicle from a leasing broker. I do all I can to avoid dealers and their shoddy practises. Citroen, Peugeot, BMW, Skoda, Volvo and Honda (the worst experience) have all done their best to put me off ever visiting them again.