Just had me first visit to Marshalls. Not too impressed!
Stood behind a guy bringing his Civic for some work and the reception guy didn't half make him jump through hoops as to why he thought the front pads needed replacing!
Then it was my turn. Went to them to get my 'cherished' plates made up. Presented him with the Certificate issued by the DVLA and my photocard licence. He then said he wanted a utility bill or my passport etc. I pointed out to him that the Certificate listed what was acceptable and that a photo card licence was on the list. Not good enough for him though.
I said that if they didn't want the job I'd go elsewhere, and I'd bought the car from them so they already knew me. Eventually he folded but what a palaver!