Clubjazz - Honda Jazz & HR-V Forums
Honda Jazz Forums => Honda Jazz Mk4 2020 - => Topic started by: njf16154 on August 12, 2022, 12:11:42 PM
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Just booked my Crosstar in for its first service. Apparently there's a recall for "front wide view camera startup failure" which will add a couple of hours onto the service time as it requires a software download. Haven't actually had any warnings myself.
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Had mine done yesterday. was about two and a half hours to do the update.
Supposedly everyone will receive a letter from Honda to have this done.
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Yes, I got a letter from Honda New Zealand advising me that there was a recall to fix a problem relating to the front view camera.
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The EU is already on it: Safety Gate.
https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10006526
Alert number
A12/01111/22
A communication disruption between two processing units that operate the collision mitigation braking system may cause the front wide angle camera to fail to work properly after starting the vehicle, increasing the risk of an accident.
The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
Production dates
01/2020 – 02/2021
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Thanks for the dates, mine should be OK
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My car was serviced in June presumably before the recall was initiated as no work was done on the camera system.
Have just punched my VIN into the Honda U.K. recall tracker and it identifies my car is due an upgrade to sort the Front wide view camera start up failure. It also recommends I should contact my dealer. Would have been nice if the dealer had contacted me…
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Just put mine into the Honda system as well, says “I” need to contact a dealer! Surly it’s the duty of the seller/ Honda to contact their customers!
I came from years with being with Nissan who always kept in touch. Seems like Honda don’t have the same customer loyalty
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Just checked my car and it is showing needing the fix. The car had it's first service on 2 August and nothing was said then. It is a MY22 bought 26 August last year.
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Hello,
I checked with the VIN (on the Honda Italia website) and the recall appears to me too (front wide view camera), then I ask myself these questions,
since when is there this call? because I brought the car for the service in June and I was not told anything about this,
do i have to contact the dealership? and if I had not seen the recall thanks to your forum?
I imagine that now I will call the dealer (even if August is a month of closure for the summer holidays in Italy).
However, on the Honda Italy website there has been a recall campaign for the airbag on the main page for at least 1 year and nothing else.
(Sorry for the mistakes I used Google Translate)
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Looking at the affected production dates I can't see how a MY22 falls below the 02/21 production end date ?
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Having read the posts to date, I too entered my VIN into the Honda Recall page and was given the message;
Jazz camera defect challenge response error (cr)
My Jazz was first registered on the day I collected it - 26th June 2022.
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Looking at the affected production dates I can't see how a MY22 falls below the 02/21 production end date ?
I will contact my dealer on Monday and see what they have to say.
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Just checked mine, 2022 reg EX (registered end of March 2022) and it says this:
Jazz camera defect challenge response error (cr)
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To all: registration date is not important, this is all about production dates.
Check your VIN.
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Please explain how I identify the build date from the VIN?
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This links to the UK Honda recall check site.
https://www.honda.co.uk/cars/owners/recalls-and-updates.html
My MY22 EX has the recall:
There is an outstanding recall/update on your vehicle:
Jazz camera defect challenge response error (cr)
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This probably accounts for what I found to be an intermittent failure for LKAS. On several occasions the car pulled to the very right of a motorway lane and would have strayed into the next. Stopping, turning off the ignition and restarting reset the system back to normal. I'll check my VIN!
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I entered several times my VIN number but system not found my car as affected until i entered my VIN on Italian site, now my car also listed as affected on both UK and Italia sites but not on site of Honda importer in Israel ;)
On the Israel goverment transport department site this recall exist but for cars priduced from 1.1.2021-31.12.2022 (strange), along with another one related to central safety belt for pasenger for cars production dates 1.1.2020-31.12.2020.
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Mine is going in for service on the 23rd.
As I've never had any known issues, probably because I don't use LKAS, RDMS or ACC I'm not fussed if they fail to do mine until it suits them. Only CMBS and that kicked in once when a muppet changed lanes and pulled out in front of me on a motorway.
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My EX ,delivered October 2021, shows up for the recall. They havnt told me yet, and may plan to do it at its first service. Perhaps they will warn me at the time it will take 2 hours longer than usual ,and hopefully my cunning plan to tour the town with my bus pass while they do the work will still be viable.
Meanwhile I will ,apparently, remain at a greater risk of having an accident.
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They must think we all drive round in zombie mode.
I've managed to avoid hitting things in over 50 years of motoring without fancy domineering aids
Mines on the list so as above, a free bus ride into Watford and a look around
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I'm once again reminded of one of my pet theories that the reason some find the system in their previous 'Audi Doodie ' worked better, with fewer interventions, was because it was never going to work even when needed. Except they didnt know it.
The systems in my old Yaris were never any trouble , but only because it didnt have any.
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Anybody getting this message when they check the VIN on the UK site?
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Anybody getting this message when they check the VIN on the UK site?
Yes I saw it, so I checked the VIN (whoch was correct), tried again and got a response.......
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Hello,
what i can't understand where this problem comes from,
I have never had any problems (doing the begging) but my machine is from June 2020 and I have always thought that the problem concerned the machines built in 2021, I thought that the problem concerned the change of any parts or suppliers due to the lack of components electronic due to the closure of manufacturing plants for COVID.
Now by entering the VIN my car is also recalled (even if I have not received any recall letter) and I am undecided on what to do, the car has no problems, and I would not want the situation to get worse since everything works.
I just did not expect this recall
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In the safe driving support system (Honda SENSING), the front wide view camera startup processing program is inappropriate, so the camera may not start when the vehicle is started. As a result, even though the collision damage mitigation brake, etc., is not operating, the indicator light remains on, and the driver may not be able to recognize that the system is not operating.
This is machine translation from Honda Japan recall page
https://www.honda.co.jp/recall/auto/info/220721_651.html (https://www.honda.co.jp/recall/auto/info/220721_651.html)
Please use google translation from Japanese to your language.
As i understad also if camera not working we will see green car on green circle and will thinking that all OK with car driver support systems but in reality they may not working at all.
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The only thing I can guess that presumably uses the camera is the speed sign recognition ?
I frequently look at my dash and the speed sign recognition has always worked OK.
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Hello,
what i can't understand where this problem comes from,
I have never had any problems (doing the begging) but my machine is from June 2020 and I have always thought that the problem concerned the machines built in 2021, I thought that the problem concerned the change of any parts or suppliers due to the lack of components electronic due to the closure of manufacturing plants for COVID.
Now by entering the VIN my car is also recalled (even if I have not received any recall letter) and I am undecided on what to do, the car has no problems, and I would not want the situation to get worse since everything works.
I just did not expect this recall
I think the recall is for a communications problem with data. Sometimes the data gets sent , sometimes it does not. But the driver does not know if its been sent or not. The systems appear to be working ok.The driver remains blissfully unaware. They would only know there was a problem if the system did not activate as expected in the event of an incident, where it could have prevented a crash but did not. .
I can understand those who say they have not needed these things for 50 years, and dont need them or want them now. But at least they know. I dont intend to deliberately rely on them to prevent me crashing but I do want to know they are working !. ( I do sometimes deliberately drive over white lines,near the edge of the road etc, when safe ,to see how they react) . I have never needed the life jacket in an aircraft (I'm not sure anyone ever has) but wouldnt be happy to know it wasnt there. "we've run out, but you can have an inflatable unicorn if you're worried" )
I think the fix is done by updating the software not by changing scarce computer chips. There does seem to be some confusion over the production dates affected. Possibly they are taking the opportunity of fixing a number of bugs on all cars (Hopefully also the camera overheating problem which can sometimes be fixed with a software update.)
I would get it done.
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My dealer replied this morning to my weekend email about the software upgrade. Said the recall came out last week and it takes 3 to 3.5 hours to do it. Car is now booked in for the end of the month.
(2021 model year Crosstar first registered June 2021).
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Just called my dealer and the car is booked in for next Tuesday. He said they need it all day so they are collecting the car from home & returning it in the afternoon.
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Just been in to see my local dealer Lister-Honda regarding this recall. The service reception guy told me that they were only made aware of the recall on the 9th Aug. They only have the capacity to do 2 vehicles per day as the update takes 3 to 4 hours. They could not provide a loan car and home collection was not mentioned, not at all impressed! >:(
On the basis that I don't believe there is anything wrong with the car, all systems are go, I will wait for Honda to contact me, before proceeding further.
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I agree.
My while-you-wait service usually takes 3 or 4 hours so another 3 or 4 wouldn't be viable for me.
I'll wait for a call and have another bus ride somewhere.
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Please explain how I identify the build date from the VIN?
...10th letter shows model year
This link gives a lot more info...although it is an American Honda site
https://www.meadowvalehonda.ca/en/news/view/how-to-read-your-vin-number/63510 (https://www.meadowvalehonda.ca/en/news/view/how-to-read-your-vin-number/63510)
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I agree.
My while-you-wait service usually takes 3 or 4 hours so another 3 or 4 wouldn't be viable for me.
I'll wait for a call and have another bus ride somewhere.
Depends to what extent they can do both procedures at the same time.The recall upgrade might take 3 hours if thats all you come in for, but they might be able to do the service oily bits while its updating.
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I will ask
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Anybody getting this message when they check the VIN on the UK site?
Yes, me too. I'm booked in for my first service on 1 September (car bought 3 Sept 2021). I will probably contact my dealer re the recall.
Update: Just spoke to the Service Department and they have confirmed my Crosstar is on the recall list. They've added the work to the service job sheet. Good job I saw this on Club Jazz; thanks for the heads up.
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Anybody getting this message when they check the VIN on the UK site?
If that's your VIN in your image, then that works OK now, your car is affected.
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My 2020 Crosstar is also afflicted but I won't chase the dealer. September tends to be one of the busier months with the new registration prefix and while they may not be selling many new cars this year, services for those sold in previous Septembers will be due if on 12 month service intervals.
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Anybody getting this message when they check the VIN on the UK site?
If that's your VIN in your image, then that works OK now, your car is affected.
Thanks very much for reporting back on that.
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Mine booked in next week
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Another "victim" here. Since our Jazz will have it's first service beginning September, tomorrow a phone call to the dealer if that can be combined with the update.
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Having thought a bit more, I think I'll be happier to wait and see if the update creates any posts here. I have no problem making a second visit in a month or two.
Just me
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Futher thought: Would Honda to kind enough to include the latest version of the RDMS in this major system update? It must be part of the same system.
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Futher thought: Would Honda to kind enough to include the latest version of the RDMS in this major system update? It must be part of the same system.
Hi John
Can you tell us what the difference is, can it be disabled permanently?
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Hello,
today I phoned Honda Italy and they confirmed that there is a recall for my car, it will last about 2 or 3 hours, it is the update of the safety system various warning lights (which has already been discussed in this forum), I asked why I did not receive the recall information and therefore if I did not notice the problem (thanks to the information read on this site) how would I do it?
The answer was that in their computer system the car is still owned by the dealership where I bought it (Honda dealership) :o :o :o :o and that if they don't update the system I will never receive any communication >:( >:( >:(, so he suggested that I go to any official Honda dealership and have their system data updated (obviously it's free).
However, I was told that I can safely go to an authorized Honda workshop even without a letter of warning that the work is done.
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Futher thought: Would Honda to kind enough to include the latest version of the RDMS in this major system update? It must be part of the same system.
Hi John
Can you tell us what the difference is, can it be disabled permanently?
I'm only guessing but I got the impression that the RDMS in the new HR-V is better behaved. Honda will never admit that they got RDMS wrong but I'm sure that they noted the adverse comments.
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After a post here I looked at the Honda UK site Mk4 Jazz owner reviews.
That was quite a while ago now but a very high proportion complained about RDMS, including me when I got the invite link to post a review.
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After the car was updated with new software to fix the front camera problem, did UK and European owners get given the option to set RDMS to "Warning only"?
Can someone whose car has been update check this for us?
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Like Kremmen, I have got to the point where I turn off RDMS at the start of each drive (when I remember that is!) though it usually involves 3 button pushes.
Don’t understand why there isn’t a simple on/off switch like there is on our CRV 2019 hybrid. Additionally, the CRV RDMS stays set at the last position when restarting the car so you don’t need to turn it off again each time you fire up. Far more sensible?
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My Crosstar is going in for a service on Monday so I asked about the recall but they said the last one they did took six hours due to the software download taking so long. You'd have thought they could hold a copy locally rather than have to download it from Honda for each car, but I don't think garages are particularly tech-savvy when it comes to this area of expertise? Anyway I'll have to book it in for a separate appointment.
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Well, I had the software update done today. I asked the service guy what were the changes/improvements and got the reply “It is just a general update as the cars can be 2 or more years old now”.
I drove about 8 miles, mainly urban with RDMS left on and it didn’t operate once. It is of course the country roads that will be the true test. As for all the other safety features I have never had any issue with them so difficult to do a before/after comparison.
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I got my first service today and they said I didn’t need any updates (invoice says ‘check for product safety recalls all OK’). I had asked for sat nav update but they said couldn’t do it as Garmin website down. £275 for the service. Fair value?.
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£275 for the first service that is only an oil and filter change !
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Kremmen, here it is. They sent me my vehicle health check video to watch while I was waiting. A salesman said to me 5 year service plan worth £1500 now.
Sportse posted this on services
I had an email from the Honda/MG dealer about my service (so much for Honda’s online servicing record - it’s already been done) with prices.
Looks like the servicing prices have shot up:
Year 1 - £275
Year 2 -£466!
Year 3 - £325
Plus £95 a go for a brake fluid change.
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Loocks like take time for system to recalibrate itself, first week after upfate rdms worked only on speeds faster then 60km/h, almost no reaction on changing lanes on far or normal setting, now set it on close so it should keep car in center of lane and rdms working excellent, without single disconection so far on same roads where it crashed before update.
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I had my first service last week and the list of work was the oil and filter and a list of safety checks.
I don't know what else they did but the radio was tuned to FM, the AC was turned down to LO and for the third time, last 2 on my Civic, they left my fog lights switch on.
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I had my first service last week and the list of work was the oil and filter and a list of safety checks.
I don't know what else they did but the radio was tuned to FM, the AC was turned down to LO and for the third time, last 2 on my Civic, they left my fog lights switch on.
Radio tuned to FM -> the system could have been upgraded, or the battery has been disconnected.
AC set to LO -> when mechanics change the air pollen filter, often they set the fan to MAX to avoid dust overstep the filter bay. Setting the AC to LOW or MAX usually brings the fan to run at MAX. Another reason could be they sanitized the cabin and air ducts, so they set the AC to max while spraying something in the cabin.
Fog Lights ON: mechanics checked your lamps, and they forgot to set them off.
I gave a look at the receipt posted by JJAZZ, the biggest part of the amount in the bill is labour, not parts as oil, filters, gaskets, liquids... In official workshops the part of labour comes from a preset number of hours multiplied for the our price, I presume that everywhere in UK the price will be the same.
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Hello,
today I did the update of the control units (the recall made by Honda) it took about 3 hours.
I have not been issued anything about the work done, but I don't know if any receipts for the work done had to be issued?
The things that left me amazed are two, I found the car with the air conditioning set to almost the minimum temperature (16.5 degrees Celsius) and then the on-board computer which showed a consumption of 42 liters per 100 kilometers, but in reality the car did not cover even a kilometer, the total kilometers were always the same as when I delivered the car to the workshop.
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Hello,
today I did the update of the control units (the recall made by Honda) it took about 3 hours.
I have not been issued anything about the work done, but I don't know if any receipts for the work done had to be issued?
The things that left me amazed are two, I found the car with the air conditioning set to almost the minimum temperature (16.5 degrees Celsius) and then the on-board computer which showed a consumption of 42 liters per 100 kilometers, but in reality the car did not cover even a kilometer, the total kilometers were always the same as when I delivered the car to the workshop.
Its quite possible that the update e involves re booting the computer systems back to default settings , which might be 16.5C . This may have been higher when the car was delivered when new because it had been altered manually as part of factory or pre delivery checks. Or they simply set it at minimum to quickly check it was working after the update.
Not long ago I had a consumption of about 42 litres per 100km for the first couple of hundred metres after filling the tank . (my speedometer etc was set to km/litres , not miles. )Because, I think, I immediately had to stop at a red traffic light, and the engine was running for a couple of minutes (due to aircon?) but no actual distance was covered. It soon returned to normal. Same could have happened in the workshop. Fuel range set to zero by default, but then the engine was running and using some fuel in the workshop while they carried out tests, - they have used several minutes of fuel but only actually driven the car 100 metres.
Personally I am happy to accept when a mechanic may have to spend quite some time in the car updating computers etc that he or she might not like my taste in music and set their own. :-*
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Was it tuned to "radio car mechanic"?
I have been outside workshops where there are 4 or so mechanics/technicians working on cars (often high on lifts), each mechanic/technician having the radio for his car blaring out his favourite radio station at full volume and competing with his colleagues' radios and noisy tools.
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Today I received the letter from Honda Netherlands with the request to have the camera updated. I can take the car to the dealer on September 15th and pick it up again on September 16th. They do the update at night. I live within walking distance of the garage, so missing the car overnight is not a problem and I also have a healthy little walk.
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Yesterday our Jazz was at the dealer for its first service. When we asked whether the camera update could also be done, the answer was: of course, only then it will take a little more time. The update takes about 4 hours.
When collecting the car we were told that the letter regarding the update was on its way, but that updating once should be enough ;D and we could ignore the letter.
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Regarding speed signage recognition. When I had my previous Clio and Capturs, the camera would read the sign, display it and keep the display up (flashing if you exceeded that speed) and change when it next encountered another sign.
The Jazz though reads a sign, displays it.. but then it clears the sign after a few minutes and doesn't display again until it hits another sign. So, it is only displaying the last seen sign for a short period. Is this normal?
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Regarding speed signage recognition. When I had my previous Clio and Capturs, the camera would read the sign, display it and keep the display up (flashing if you exceeded that speed) and change when it next encountered another sign.
The Jazz though reads a sign, displays it.. but then it clears the sign after a few minutes and doesn't display again until it hits another sign. So, it is only displaying the last seen sign for a short period. Is this normal?
I'd appreciate hearing from someone who successfully uses the speed recognition system. I've tried using it without success.
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Regarding speed signage recognition. When I had my previous Clio and Capturs, the camera would read the sign, display it and keep the display up (flashing if you exceeded that speed) and change when it next encountered another sign.
The Jazz though reads a sign, displays it.. but then it clears the sign after a few minutes and doesn't display again until it hits another sign. So, it is only displaying the last seen sign for a short period. Is this normal?
Mine does this too.but as you say its displayed for a ' a few minutes' , or at least for a reasonable length of time. Personally I think this is a sensible way of doing it. Eventually the absence of a speed limit sign reaffirming the speed limit, or something different becomes a less reliable indicator of the current limit. The chances increase that a sign was missing or obscured , or that the system failed to read it . In effect by switching off the system is saying, ' I'm no longer sure ,maybe you should check for yourself.'
In the Uk there is a a general ruling that if there are lamp posts the limit is 30 mph unless there are speed signs to the contrary. Lower or higher. So within a town you may travel miles within a 30 mph limit without ever seeing a speed sign, You are meant to know by the environment and presence of lamp posts (even if not lit) . You can argue that if the car constantly displayed 30 mph , then its at least erring on the cautious side. Even if its wrong. But what if you enter town from a higher speed limit, and for some reason the first, and possibly only 30 mph sign you will pass is missing or obscured, and not read. The system would continue to display the last limit it read , and you could travel miles in a 30 limit with a higher speed shown by the car. . By switching off eventually it at least prompts you to reassess the situation for yourself (, although you should have been doing this anyway.) I also regularly check what limit is shown on the sat nav although this is not always reliable . If you are worried about exceeding a 30 mph limit because its not displayed by the car , set the speed limiter.
Things can be even more confusing for the system in some countries. The urban speed limit applies between the village/town name boards at the start and end. There may not be a speed limit sign at all, or lamp posts.
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Regarding speed signage recognition. When I had my previous Clio and Capturs, the camera would read the sign, display it and keep the display up (flashing if you exceeded that speed)
and change when it next encountered another sign.
The Jazz though reads a sign, displays it.. but then it clears the sign after a few minutes and doesn't display again until it hits another sign. So, it is only displaying the last seen sign for a short period. Is this normal?
I'd appreciate hearing from someone who successfully uses the speed recognition system. I've tried using it without success.
I always use the speed limiter for every journey. I love the confidence of driving at the correct speed and not being able to go over. The only annoyance’s are that there sometimes isn’t enough signs on the roads so I would find myself going over 30 because no sign to limit me. Also sometimes roundabouts and junctions will turn the limiter off expecting a new sign on the new stretch of road. There isn’t always one.
I think it would be much better using a combination of signs and gps then it would be full proof.
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Here in Poland the system is completely worthless. Example: when you enter a city or village and the speed limit starts (50 kmh) it is indicated with this sign:
(https://traffic-rules.com/img/europe/pl/signs/information/information-built-up-area.png)
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When you leave a city or village and the speed limit ends you see this sign:
(https://traffic-rules.com/img/europe/pl/signs/information/information-built-up-area_end.png)
If you think our Jazz recognizes these signs as a speed limit, you're wrong. So according to our car you can just drive full speed through the city or village, since the above signs do not have to be accompanied by something like this:
(https://traffic-rules.com/img/europe/pl/signs/prohibitory/prohibited-action-speed.png)(https://traffic-rules.com/img/europe/pl/signs/prohibitory/prohibited-action-speed_end.png)
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I like to use the speed limiter, partly because it keeps you on your toes looking out for changes in speed limits and changing the limiter. But I do cheat a bit. I find for instance setting 30mph/50 kph a bit annoying if you regularly hit the limit. I just dont like the feeling when the limiter suppresses the car. (OK guys, you may not like it when RDMS intervenes )
So I compromise. I set it at say 31 or 32 but maintain my speed to 30 the old fashioned way by looking at the speedometer. That way the car remains responsive most of the time, unless I do inadvertently drift a bit too far over the limit. (which of course I hardly ever do ;) :-[ ) . If I still constantly hit the limiter I know I am being extra naughty/stupid. . The risk of course is that the Jazz speedo is quite accurate and you cant rely on indicated 32 mph being only 30 mph in reality , or that speed traps will allow you this margin before prosecution.
With faster limits I tend to set it correct, but drive slightly under..