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Direct Line caught out
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Topic: Direct Line caught out (Read 1181 times)
Kremmen
Approved Member
Posts: 4615
Country:
Civinfo interloper
Fuel economy:
My Honda: MY22 Jazz EX
Direct Line caught out
«
on:
September 01, 2023, 03:46:45 PM »
It has been against the rules to charge renewals more than new customers but DL have been doing just that. They owe customers £30m
https://www.insurancetimes.co.uk/news/direct-line-group-agrees-to-business-review-after-overcharging-customers-in-fca-first/1445476.article?utm_id=28355&utm_campaign=768&utm_term=DAILY%20EDITORIAL%20HEADLINE%20ONE&utm_medium=email&utm_source=adestra
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Let's be careful out there !
Westy36
Approved Member
Posts: 1527
Country:
Fuel economy: Extremely good !!
My Honda: 2013 Jazz 1.4 ES Silver
Re: Direct Line caught out
«
Reply #1 on:
September 01, 2023, 08:00:29 PM »
Ooops. Naughty big red telephone.
I see a new boss has been appointed, so heads have rolled!
https://www.insurancetimes.co.uk/news/direct-line-group-appoints-avivas-winslow-as-new-chief-executive/1445451.article
That being said, the FCA and FSA before them, knew this had been happening for many years. Lack of effective regulation penalising the UK consumer as per usual.
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Direct Line caught out