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Honda Jazz Forums => Honda Jazz Mk4 2020 - => Topic started by: IanG on September 09, 2022, 10:57:56 PM

Title: Safety Recall
Post by: IanG on September 09, 2022, 10:57:56 PM
I received a letter from Honda today regarding a safety recall relating to the front camera not starting up correctly.
Will book in at Honda dealer next week, hopefully when my new seat base is fitted, which has finally arrived.
Anyone else received the recall letter? Said it affects some Jazz in 21/22 model year.
Title: Re: Safety Recall
Post by: Jazzik on September 10, 2022, 12:25:09 AM
Letter not (yet), camera update yes.
Title: Re: Safety Recall
Post by: Mr Snazzy Jazz on September 10, 2022, 09:37:16 AM
My Mk4 has just had first service done and I was told the safety recall was for the camera not being able to read Kilometres in Europe.
Title: Re: Safety Recall
Post by: Lord Voltermore on September 10, 2022, 10:53:49 AM
My Mk4 has just had first service done and I was told the safety recall was for the camera not being able to read Kilometres in Europe.

That  sounds like the sort of nonsense a salesman might tell you, especially if they are having to delay appointments.     Mine worked fine  set to kilometers.      Being a right hand drive I thought it might get confused by being on the 'wrong' side of the road  (Jazzik  -  :P )  but I didnt notice any difference in performance.
Title: Re: Safety Recall
Post by: Jazzik on September 10, 2022, 11:16:45 AM
Driving on the right (yes... RIGHT  ;)) side of the road we covered only 10,000 km in a year.
I now understand why so little: our camera (according to Mr Snazzy Jazz's dealer) was not able to read kilometers and in fact we must have covered 10,000 miles (more than 16,000 km)...
(https://www.cheesebuerger.de/images/midi/konfus/c018.gif)
Title: Re: Safety Recall
Post by: dfconnolly on September 10, 2022, 05:37:18 PM
I received a letter from Honda today regarding a safety recall relating to the front camera not starting up correctly.
Will book in at Honda dealer next week, hopefully when my new seat base is fitted, which has finally arrived.
Anyone else received the recall letter? Said it affects some Jazz in 21/22 model year.
Got my letter today
Title: Re: Safety Recall
Post by: John Ratsey on September 10, 2022, 08:39:09 PM
Got my letter today
Ditto. I note that the letter says "The repair will take approximately two and a half hours, but please make your vehicle available for longer."
Title: Re: Safety Recall
Post by: Kenneve on September 10, 2022, 08:49:11 PM
Ditto. I note that the letter says "The repair will take approximately two and a half hours, but please make your vehicle available for longer."
Me to, although as far as I’m concerned the camera is working perfectly.
How would I know there is a fault ?
Title: Re: Safety Recall
Post by: John Ratsey on September 10, 2022, 09:01:24 PM
How would I know there is a fault ?
One symptom is probably RDMS keeping quiet on country lanes due to being unable to see where the vehicle is going.
Title: Re: Safety Recall
Post by: Kenneve on September 11, 2022, 09:31:59 AM
[One symptom is probably RDMS keeping quiet on country lanes due to being unable to see where the vehicle is going.

If that was the case, I would be quite happy to refuse the update, ;D ;D
But of course we don't know the full extent of the update details, so probably best to accept it.
Title: Re: Safety Recall
Post by: Beaver on September 11, 2022, 09:47:15 AM
I understand your comment wasn't to be taken literally, but should anyone refuse a recall update, could it invalidate the owners warranty?
Title: Re: Safety Recall
Post by: Lord Voltermore on September 11, 2022, 10:42:38 AM
Driving on the right (yes... RIGHT  ;)) side of the road we covered only 10,000 km in a year.
I now understand why so little: our camera (according to Mr Snazzy Jazz's dealer) was not able to read kilometers and in fact we must have covered 10,000 miles (more than 16,000 km)...
(https://www.cheesebuerger.de/images/midi/konfus/c018.gif)
Yes it was a bit of a shock  clocking up 10000km on the odometer, when back in the uk it was only 6200 miles   ;)    On my old Yaris when changing the digital speedometer  from mph to kph  the odometer stayed on miles.. Bit of a nuisance when map reading etc.   I always keep a map in the car  as a backup to satnav.  Its almost guaranteed that the place I want is on the turn of a page.
Title: Re: Safety Recall
Post by: Hicardo on September 11, 2022, 11:47:07 AM
Received my letter too  :o
Title: Re: Safety Recall
Post by: Jazzik on September 11, 2022, 11:56:40 AM
Consider it fan mail, Hicardo.  :D
Title: Re: Safety Recall
Post by: Lord Voltermore on September 12, 2022, 01:02:36 PM
I havnt received my letter yet, and I think I know why. Just booked in for my first service due on 6 October. 
First available date to have the recall done at the same time  was  well into  November  :o   The dealer said
 its 'because it takes all day'  .

But booking just a service without the recall  was no problem with a choice of dates and times in early October.

I have decided to delay the recall for a while and just gone for the service as I dont want my travel plans for November  disrupted. 

  The dealer said  "No problem, its not a safety recall".       Not sure I totally agree , but I have not noticed any problem and I have never relied on it completely.  And as some have pointed out I have managed many years without it, including 1 year when I assumed I had it when sometimes I might not have.  So a few  weeks delay  is no great biggie.
Title: Re: Safety Recall
Post by: Saycol on September 12, 2022, 06:24:01 PM
Letter came today. Software update done 12 days ago. RDMS improved (I think)in urban areas but apart from that no noticeable difference. As it was about camera start up, maybe there have been instances of failure of the camera system, effectively stopping Honda Sensing from working.
Title: Re: Safety Recall
Post by: Jayt43 on September 12, 2022, 06:30:08 PM
Yes, at least 3 times I've had LKAS fail to work properly. Pulling over and restarting the vehicle immediately sorted the issue. So it's an intermittent fault where the camera system simply doesn't pick up the white lines when engaged.
Title: Re: Safety Recall
Post by: Lurch on September 17, 2022, 02:24:58 AM
Yep, phoned the dealer and they said something about the camera not correctly recognising roadsigns in some Eastern European countries...so not really that Urgent unless you're planning on driving to Eastern Europe
Title: Re: Safety Recall
Post by: jazzaro on September 17, 2022, 08:22:07 AM
Yep, phoned the dealer and they said something about the camera not correctly recognising roadsigns in some Eastern European countries...so not really that Urgent unless you're planning on driving to Eastern Europe
No, problems with the collision mitigation system for all Jazz, irrespectively from the hand drive.
https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10006526
Title: Re: Safety Recall
Post by: Kremmen on September 17, 2022, 09:40:09 AM
That notice says up to 02/21.

I wonder when my MY22, not shipped into the UK till Aug 21 was first built ?

Must look up a VIN decoder .......
Title: Re: Safety Recall
Post by: Lord Voltermore on September 17, 2022, 09:47:49 AM
I think this is salesman nonsense  trying to minimise anxiety . My  local dealership has a back log of updates and cant do mine until at least November. (I'm surprised they have sold so many Jazz  ;) ) 

I've driven my (RHD -UK)   Jazz in Eastern Europe   (Bulgaria ,Romania, Hungary , plus Greece and  various other EU countries.)    And I have driven other cars in many other non eu countries such as Serbia,Northern Macedonia  ,Bosnia-Herz, Montenegro.   For the most part the signs are frequently displayed and  exactly the same design as the rest of Europe  and my car had no problem reading them.  If they are there. 

Many countries use alternative methods of denoting where the urban speed limit applies such as a town sign and may not display speed limit roundels.Making the system somewhat redundant.  .
(Jazzik has shown the signs used in Poland on a recent post)   

No update is going to allow the system to read signs that are not there.
 I suppose there might be a few signs where it struggles  Occasionally ,although of the same basic design a no overtaking  sign might show car outlines that look  like they date from the 1930's.  .

  There is  a bridge near me  in England that still displays a sign "No charabancs".   I dont suppose it will read that either - fortunately the Jazz is not a Charabanc.  ;D  Whats the betting  Jacob Reese -Mogg will want to replace the international Bus symbol  and revert to  these signs from the 1920's.
 ;D
That said ,my car has displayed conditional speed limits (if its snowing) where there was no actual  sign displayed .I assume a few are programmed in as gps coordinates. Its just possible they are updating these.    But I dont think thats what the recall is all about. I  think you are being fed bovine droppings.
Title: Re: Safety Recall
Post by: Jazzik on September 17, 2022, 10:02:25 AM
That notice says up to 02/21.

I wonder when my MY22, not shipped into the UK till Aug 21 was first built ?

Must look up a VIN decoder .......

Maybe this will help: https://www.honda.co.uk/cars/owners/recalls-and-updates.html

Title: Re: Safety Recall
Post by: Kremmen on September 17, 2022, 11:00:03 AM
Yep, used that and it shows I'm due a recall but the dealer said no a few weeks ago.

Not fussed, happy to wait. I won't be chasing them.

The bottom line here seems to be we are in extreme danger because we need to use our eyes,  like we used to do, and not rely on the car to stop us hitting something or speeding............words fail me.
Title: Re: Safety Recall
Post by: 5thcivic on September 17, 2022, 12:23:36 PM
I don't appear to have a recall on the Honda site, but my 21 E has M as the 10th character of the VIN which is 2021 according to the decoder site I found, but my Jazz has P as the year which the decoder said was 2023!!
Title: Re: Safety Recall
Post by: Geoff_W on September 23, 2022, 11:28:15 AM
Has anyone noticed a change to the sensitivity of RDMS since the update? I ask because my wife, who hardly ever used to get RDMS 'prompts', now gets them much more frequently. Just passing parked cars on an urban road where you have to cross the centre dotted line now gives a 'prompt'.

I never get them because I always turn the stupid system off before I drive anywhere.
Title: Re: Safety Recall
Post by: Jazzik on September 23, 2022, 11:37:48 AM
I ask because my wife, who hardly ever used to get RDMS 'prompts', now gets them much more frequently. Just passing parked cars on an urban road where you have to cross the centre dotted line now gives a 'prompt'.

I always got such a "prompt" in that situation. Before the update, and also now, after the update. That's exactly what RDMS is supposed to do.
However, it is easy to avoid such a "prompt": Just indicate before crossing the line.... A good idea anyway, not only to prevent that prompt....
Title: Re: Safety Recall
Post by: Kremmen on September 23, 2022, 01:10:42 PM
Not only that situation. Cut a corner to smooth the drive and off it goes.

Roundabout on a dual carriageway. You have nothing behind, you can see all exits, no other cars. You are going straight on. Do you stay in lane, which means slowing down more, or do you cut the roundabout corner to straighten your line and allow sooner acceleration ?
Title: Re: Safety Recall
Post by: Lord Voltermore on September 23, 2022, 02:09:03 PM
Not only that situation. Cut a corner to smooth the drive and off it goes.

Roundabout on a dual carriageway. You have nothing behind, you can see all exits, no other cars. You are going straight on. Do you stay in lane, which means slowing down more, or do you cut the roundabout corner to straighten your line and allow sooner acceleration ?
Not sure how a system is expected to know whether you are deliberately straightening bends, or having a snooze. Unless you indicate.

Even a system that monitors your eye  pupil activity can be fooled.   You can lose concentration with your eyes open.   My Daughters Greyound often sleeps with her eyes open . Not that the dog drives much.  too young and impetuous  ;D
Title: Re: Safety Recall
Post by: Kremmen on September 23, 2022, 02:29:36 PM
So if you're going straight on what do you indicate ?

I really must stop posting about the RDMS that goes against experienced driver logic. Especially as I turn it off so it never wiggles the steering when I deliberately cross a white line to straighten curves. Or when it does the same over some road repairs.
Title: Re: Safety Recall
Post by: Geoff_W on September 23, 2022, 04:35:04 PM
I ask because my wife, who hardly ever used to get RDMS 'prompts', now gets them much more frequently. Just passing parked cars on an urban road where you have to cross the centre dotted line now gives a 'prompt'.

However, it is easy to avoid such a "prompt": Just indicate before crossing the line....

I don't know about you, but in my urban driving I would be indicating every few seconds as I weave in and out of the parked cars and the clear spaces in between. I'm sure following drivers would wonder why I kept flicking my indicator on and off all the time for no apparent reason.
Title: Re: Safety Recall
Post by: Neil Ives on September 23, 2022, 04:41:24 PM
My car had its first service yesterday. At just over a year my mileage was 10020.

The recall update is supposed to have been carried out;  I detect no difference.

I was hoping that when using ACC* the car would no longer get spooked by vehicles parked off the road on the left while driving through rght hand bends. No change there! I still had to dab the accelerator to get her to gee-up. Maybe a sugar lump suspended on a string in front of her nose would help.

* I like ACC
Title: Re: Safety Recall
Post by: Neil Ives on September 23, 2022, 04:43:45 PM
I don't know about you, but in my urban driving I would be indicating every few seconds as I weave in and out of the parked cars and the clear spaces in between. I'm sure following drivers would wonder why I kept flicking my indicator on and off all the time for no apparent reason.
You are concerned about what following drivers think of you?!  :P

Anyway, I believe you can minimise the amount of nudge you get from the car when crossing centre lines. Or you could just steer through it;  it's not that strong is it?
Title: Re: Safety Recall
Post by: Kremmen on September 23, 2022, 05:04:15 PM
Not strong but very annoying.

I do occasionally forget to turn it off and the first wobble it's off. Fortunately I know the keypresses off heart and I can do it on the move.
Title: Re: Safety Recall
Post by: Lord Voltermore on September 23, 2022, 05:29:48 PM

I was hoping that when using ACC* the car would no longer get spooked by vehicles parked off the road on the left while driving through rght hand bends. No change there!

The online owners manual page 448 says ,among others, do not use ACC  "On roads with sharp turns".     Maybe  bends sharp enough to pick  up cars parked on the verge   amounts to 'sharp turns'.

   I only use mine on motorways and dual carriageways,   and occasionally on a long straight single carriageway with few hazards.  I wouldnt use it on a road with bends, parked cars etc.  There is too much going on requiring driver control of speed.  Also even on a slight bend  a car (and motorcycle ) is more stable if you bear in mind the benefits of  the 'slow in-fast  out' technique.   I'm not saying speed up as such ,just keep the car better poised by subtle throttle control .   ACC will simply keep to its preset speed without reference to what gives optimum stability and control.   
Title: Re: Safety Recall
Post by: Neil Ives on September 23, 2022, 05:38:06 PM
.... Also even on a slight bend  a car (and motorcycle ) is more stable if you bear in mind the benefits of  the 'slow in-fast  out' technique.   I'm not saying speed up as such ,just keep the car better poised by subtle throttle control .   ACC will simply keep to its preset speed without reference to what gives optimum stability and control.   
While using ACC I tend to use the speed control on the wheel to adjust to road conditions. My foot is always ready to brake or accelerate. On a blind bend I'll dab the brake to take the car out of ACC and dab the accelerator to restore ACC when it's safe.
Title: Re: Safety Recall
Post by: SouthernExile on September 23, 2022, 05:54:32 PM
I booked a service on 13 September online, and before that date found out from the internet about the recall. When the dealer phoned just before that date to remind me about the service, I mentioned the recall, and they said it could be included - but only if I shifted the service date to 14 October. As the service was due under the warranty before that, I declined the opportunity and had the service done on 13 September anyway.
That normal service was completed by about 1pm and because of that, the dealer initially looked to get the recall work fitted in on my car that afternoon and done by the 5pm closing time, but as was explained to me when I arrived to collect the car, that had proved impossible because the reprogramming on another Jazz for the recall had crashed, and they had had to start that one again. That is why the work is said to need 2.5 hours but you are asked to leave it for longer.
On asking when I could now have the recall work done separately, the date had become much later as letters had been received by lots of people the day before. The earliest available was now mid-December. It is now booked for Wednesday 28 December.
Title: Re: Safety Recall
Post by: Lord Voltermore on September 23, 2022, 05:58:27 PM
While using ACC I tend to use the speed control on the wheel to adjust to road conditions. My foot is always ready to brake or accelerate. On a blind bend I'll dab the brake to take the car out of ACC and dab the accelerator to restore ACC when it's safe.
I  expect with due diligence  you can safely control speed  using ACC in this way.  But much as I am in favour of these driver aids  I would have thought you are having to learn a whole new set of speed control skills,with constant twiddling of knobs and adjustments  There comes a point when its easier to switch ACC off and do it  the 'old fashioned' way with throttle and brakes ?  You dont even have the added 'complication' of having to be in the right gear.  We may have a different opinion on when this becomes necessary. 
Title: Re: Safety Recall
Post by: Jazzik on September 23, 2022, 06:50:28 PM
However, it is easy to avoid such a "prompt": Just indicate before crossing the line....

I don't know about you, but in my urban driving I would be indicating every few seconds as I weave in and out of the parked cars and the clear spaces in between. I'm sure following drivers would wonder why I kept flicking my indicator on and off all the time for no apparent reason.

Leaving your lane and crossing the line is not an apparent reason?
If following drivers ask you, you can explain it to them now... (https://www.cheesebuerger.de/images/midi/froehlich/a068.gif)
Title: Re: Safety Recall
Post by: dfconnolly on September 23, 2022, 08:02:36 PM
Just had mine booked in for this URGENT SAFETY RECALL………….for the 20th DECEMBER!

I should be highly proficient in turning it off automatically by then!
Title: Re: Safety Recall
Post by: Hub on September 26, 2022, 05:13:18 PM
Just had my Safety Recall done, originally told 2 - 4hrs, which was just acceptable , ( was going to shop, eat and drink coffee with wife ! )  but when I arrived the time had increased to 7 hrs. After some discussion! with the  Service Manager they offered a loan car - 2021 Civic 1.0 Vtec Turbo, 3 cylinder DOHC which meant we could go home until they finished the S/W update.
Interestingly,  it made me realise  how smooth and comfortable my Crosstar  is, it's  a long time since I've driven a normal  Auto ICE as I've had Toyota  and Honda hybrids for  17years.
By the way, I have to admit I had to ask the  Service Receptionist how to start the Civic as I just placed the key in a cup holder and searched for a Start button!  After she showed me that the Key had to be placed in the steering lock/ignition switch I had still forgotten that the key had to be turned to actually  start the  ICE!,

Also, the Civic seats seemed very low compared to the Crosstar and no good for someone active but over 70.

The Jazz is a very good, economical car -, (Crosstar, ~10,250miles, ~63mpg Ave. over 2 years.!
Title: Re: Safety Recall
Post by: nowster on September 27, 2022, 12:17:02 AM
Interestingly,  it made me realise  how smooth and comfortable my Crosstar  is, it's  a long time since I've driven a normal  Auto ICE as I've had Toyota  and Honda hybrids for  17years.
I had occasion to drive my old 58 plate Mk2 Jazz the other weekend. I've spent over a year driving the Mk4 and was used to the automatic transmission, so my use of the manual transmission caused a bit of bunny hops to start with. But the thing that really hit me was how refined my Mk4 was in comparison.
Title: Re: Safety Recall
Post by: R2D3 on September 27, 2022, 07:45:29 AM

While using ACC I tend to use the speed control on the wheel to adjust to road conditions. My foot is always ready to brake or accelerate. On a blind bend I'll dab the brake to take the car out of ACC and dab the accelerator to restore ACC when it's safe.

Dabbing the accelerator doesn't restore ACC... at least not for me.  Is it supposed to?
Title: Re: Safety Recall
Post by: Lord Voltermore on September 27, 2022, 02:57:42 PM
Just had my Safety Recall done, originally told 2 - 4hrs, which was just acceptable , ( was going to shop, eat and drink coffee with wife ! ) 
I was spoiled with my Yaris, the dealership was within  walking distance.    I will now need to travel to another town .My wife has already pointed out it has a nice Marks and Spencer's and we can do lunch.  Shes never before shown any interest  in coming along while I get the car serviced!  :P
Hint to Honda dealers, M+S do gift vouchers.     
Title: Re: Safety Recall
Post by: Neil Ives on September 27, 2022, 04:30:59 PM

While using ACC I tend to use the speed control on the wheel to adjust to road conditions. My foot is always ready to brake or accelerate. On a blind bend I'll dab the brake to take the car out of ACC and dab the accelerator to restore ACC when it's safe.

Dabbing the accelerator doesn't restore ACC... at least not for me.  Is it supposed to?
Sorry, my memory was playing up. A touch on the Res/+ button on the steering wheel does the job.

I hope I'm correct this time: While using ACC when the car brings itself to a standstill, in traffic for instance, a touch on the accelerator gets the car moving again without loosing ACC.
Title: Re: Safety Recall
Post by: Kremmen on September 27, 2022, 05:34:30 PM
As well as software I wonder if a recalibration is required ?

I have heard that this calibration can take quite some time :

https://www.autoglass.co.uk/glass-repair-and-replacement/windscreen-recalibration/

Reminded me of a post about an early 10G Civic :

Quote
SR Calibration Report

At last after 5 weeks off the road I have my SR back in working order. The calibration tool arrived at my dealers in a big box 3 metres long. It had to be assembled before it could be used.

When doing the calibration it needed over 25 yards of space in front of the car where nothing moved for the whole time of the calibration. (This is because of the Adaptive Cruise Control and Forward Collision Warning system). The dealer's car park had to be sealed off for the 5 (yes Five) hours it took to calibrate the car. After calibration was finished all error lights went out and everything worked OK.

It was suggested by the dealer that the car when built had not been calibrated properly but would now be reliable
Title: Re: Safety Recall
Post by: shufty on September 29, 2022, 02:19:43 PM
...Letter rec'vd, car booked in for 1st service next week but camera recall fully booked up so not on the radar until next year!!
Title: Re: Safety Recall
Post by: Jazzik on September 29, 2022, 03:02:09 PM
I don't understand how such a dealer organizes his work.
For the cars concerned, our dealer does the update during a service.
The update may take a bit more time than the service, but still: for the customer once driving, in the workshop two jobs at once.
Title: Re: Safety Recall
Post by: shufty on September 29, 2022, 03:39:22 PM
...They said the recall can take all day. They have your car all day for the service but obviously are not working on it all day. This would mean two visits...
Title: Re: Safety Recall
Post by: Jazzik on September 29, 2022, 04:00:16 PM
Wow! Ours was done well within 4 hours... service plus update.
Title: Re: Safety Recall
Post by: Neil Ives on September 29, 2022, 04:33:12 PM
I don't understand how such a dealer organizes his work.
For the cars concerned, our dealer does the update during a service.
The update may take a bit more time than the service, but still: for the customer once driving, in the workshop two jobs at once.
I was told that the car needs to be live while the update is carried out and that can block service operations. However, my first service and update was done in a day.
Title: Re: Safety Recall
Post by: Hicardo on September 29, 2022, 09:02:58 PM
my safety recall update has now been done. they wanted the car for 7.5 hours, but I was advised by the technician, it normally takes 2.5 hours, but they have known it take up to 4 hours.  Mine came back without the infotainment functioning properly, took it back and they sorted it within 5 mins. 

anyone that had their car in for this already - did you get a complimentary wash / vac? ::) 
Title: Re: Safety Recall
Post by: Hub on September 29, 2022, 09:14:50 PM
Yes for complimentary Wash and Vac + complimentary loan car for the 5 hours they had the car.
Title: Re: Safety Recall
Post by: Hicardo on September 29, 2022, 10:43:27 PM
Cheers Hub, interesting.  I had the complimentary loan car too, but no wash / vac....apparently my dealer did this for services but not for safety recalls !!   :o
Title: Re: Safety Recall
Post by: Neil Ives on September 29, 2022, 10:54:41 PM
my safety recall update has now been done. they wanted the car for 7.5 hours, but I was advised by the technician, it normally takes 2.5 hours, but they have known it take up to 4 hours.  Mine came back without the infotainment functioning properly, took it back and they sorted it within 5 mins. 

anyone that had their car in for this already - did you get a complimentary wash / vac? ::)
Yes to the cleaning. They lent me* a Jazz for 24 hours.

*I had to pay £20 for the loan car. Presumably for insurance purposes. I also had to replace the fuel I'd used.
Title: Re: Safety Recall
Post by: Neil Ives on September 29, 2022, 10:55:47 PM
Cheers Hub, interesting.  I had the complimentary loan car too, but no wash / vac....apparently my dealer did this for services but not for safety recalls !!   :o
Ah, mine had its first service during the same visit.
Title: Re: Safety Recall
Post by: Kremmen on September 30, 2022, 05:13:13 AM
I've not had any recall yet but considering it can take all day they would need to keep it overnight due to my daytime availability and their distance from me.
Title: Re: Safety Recall
Post by: Neil Ives on September 30, 2022, 09:30:30 AM
I've not had any recall yet but considering it can take all day they would need to keep it overnight due to my daytime availability and their distance from me.
I'm a fair distance from my dealer. I needed to drop off my car and pick up the 'loan' car the evening before the day of the work.
Title: Re: Safety Recall
Post by: Lord Voltermore on September 30, 2022, 09:49:50 AM
 Why not an IT person with a laptop  who comes to you at home/work ? Saves them having to use trained  mechanics and taking up workshop space.  Or having to provide courtesy cars, or picking up and dropping off.
Title: Re: Safety Recall
Post by: MRCLICKCLICK on September 30, 2022, 09:56:06 AM
I had a booked service, and before the due date I contacted myHonda garage about the recall ( no letters arrived - just the heads up from this page) and they said OK to do on same time. Went for the service - all done at the same time - but they did have it a few hours longer - but that didnt matter - all done same time. Simples.
Title: Re: Safety Recall
Post by: Lord Voltermore on September 30, 2022, 10:46:12 AM
Went for the service - all done at the same time - but they did have it a few hours longer - but that didnt matter - all done same time. Simples.
I need to travel to a choice of three other towns, all too far to conveniently drop the car off , go home then return. I dont mind killing 3 hours or so  in town for a normal service (one is a popular tourist destination)   but  much longer than this makes it a whole new ball game of inconvenience.
Title: Re: Safety Recall
Post by: Kremmen on September 30, 2022, 12:56:30 PM
Why not an IT person with a laptop  who comes to you at home/work ? Saves them having to use trained  mechanics and taking up workshop space.  Or having to provide courtesy cars, or picking up and dropping off.

I have a suspicion it's not just a software change but a recalibration that needs a dealer forecourt.
Title: Re: Safety Recall
Post by: Neil Ives on September 30, 2022, 01:42:26 PM
Why not an IT person with a laptop  who comes to you at home/work ? Saves them having to use trained  mechanics and taking up workshop space.  Or having to provide courtesy cars, or picking up and dropping off.

I have a suspicion it's not just a software change but a recalibration that needs a dealer forecourt.
There was no mileage recorded on my trip meter so all done on site.
Title: Re: Safety Recall
Post by: Kremmen on September 30, 2022, 02:16:41 PM
Yes, no mileage involved if it's the same calibration as the 10G Civic.

See my quote here : https://clubjazz.org/forum/index.php?topic=15099.msg125219#msg125219
Title: Re: Safety Recall
Post by: Hicardo on September 30, 2022, 03:39:35 PM
my Crosstar had a few miles put on it during the safety recall.  ive found out for the first time that they dont service the car on site.  they book you in at what looks like a normal car dealership, but they dont have any service facility at this location.  so they then drive the car to the service facility, which is about a mile away.  this was never explained before and I dont know why I didnt twig  :o. not that its makes a great deal of difference particularly - it was just that after the safety recall fix, my infotainment didnt work properly, and when I phoned, they asked me to bring the car directly to this different location. 
Title: Re: Safety Recall
Post by: Lord Voltermore on September 30, 2022, 03:52:24 PM
My local Toyota dealer also has separate VW, Skoda ,and Kia showrooms within a couple of hundred yards of each other on the same industrial estate.  This is quite common.   .  I think the Toyota showroom has a tiny workshop on site, not much bigger than a domestic double garage,  but anything major must be done elsewhere.  In fact my current Honda dealer seemed to be mostly showroom, not much workshop.  They also operate  main dealerships for other makes nearby.   
Title: Re: Safety Recall
Post by: JJazz on October 01, 2022, 01:08:12 PM
Mine took 3 hours. Dealer says they can only do one at a time.
Title: Re: Safety Recall
Post by: Ged 15 on October 02, 2022, 02:45:58 PM
Hi Ian, yes, I had the same Recall letter! I’ve also got the same ripping seat! I went to the Dealer I bought it off ( Cheshire Oaks Honda) part of the Holdcroft group, they inspected the seat base and submitted the report to Honda, a few weeks later, Honda Warranty dept rung me to tell me the ripping seat is “ Wear and tear” According to the Service managers report!! I couldn’t believe it, it’s a 70 reg with 10,000 miles on it! I am absolutely furious, I’ve owned loads of cars/ estates/ vans over the years,” even run businesses out of them and not one had a ripping seat, ever! Who was your Dealer? And did they recommend to Honda that they replace the seat base? Many Thanks
Title: Re: Safety Recall
Post by: PaultheManc on October 02, 2022, 04:36:23 PM
@Ged15
I would consider the Small Claims process through the courts.  At least send a letter to Honda stating that an unsatisfactory response will result in you taking it to court.  I took Ford to court over their body warranty, and they didn't turn up; I got full payment within two weeks.  Thereafter (dodgy body quality) I never had them refuse a claim.
Title: Re: Safety Recall
Post by: Kremmen on October 02, 2022, 05:00:21 PM
My seat is fine at the moment but if it starts and is not replaced under warranty then I have 'Which? Legal' behind me. Been a member for years.

There does seem to be a pattern developing here after 2 years ownership.

I noted with interest the post about the latest Crosstar seat side being redesigned to avoid the sharp solid plastic part.
Title: Re: Safety Recall
Post by: peteo48 on October 10, 2022, 02:28:46 PM
I am having my car serviced this Wednesday (12th October 2022). No recall letter but a phone call saying there is an outstanding front camera recall on my car.
Title: Re: Safety Recall
Post by: russwest10 on October 10, 2022, 07:52:40 PM
I had no letter for the recall but was notified of it when I booked my Jazz EX 2021 in for its first service. The garage had it all day and couldn’t get the cars computer to accept the recall software modification. They contacted Honda and now have told me they need the car for 3 days!
Title: Re: Safety Recall
Post by: Kremmen on October 11, 2022, 04:33:12 AM
I've still not been contacted but considering I 'think' I only have CMBS in action I'm in no rush.

I don't use - RDMS, ACC or LKAS, what else uses the camera ?

Has anyone with a MY22 been recalled yet ?
Title: Re: Safety Recall
Post by: Yusaku79 on October 11, 2022, 07:02:53 AM
I got my letter a couple of days ago,

I didn't read all the posts, anyway it seems that the time of this "repair" is different between countries, in UK is 2.5 hours, here in Italy is 4 hours: it sounds like very strange :)
Anyway I'll go at the end of the month to do the recall.
Title: Re: Safety Recall
Post by: peteo48 on October 11, 2022, 11:20:00 AM
I had no letter for the recall but was notified of it when I booked my Jazz EX 2021 in for its first service. The garage had it all day and couldn’t get the cars computer to accept the recall software modification. They contacted Honda and now have told me they need the car for 3 days!

I was told they'd need the car all day and the earliest they could do it was 29th November. I didn't want to postpone the service until then so two trips now required. I still don't know what's wrong with the camera, seems fine to me.
Title: Re: Safety Recall
Post by: John Ratsey on October 11, 2022, 11:41:06 AM
I didn't read all the posts, anyway it seems that the time of this "repair" is different between countries, in UK is 2.5 hours, here in Italy is 4 hours: it sounds like very strange :)
I think the 2.5 hours is the minimum provided the dealer starts the job immediately and there are no mishaps. When I visited my dealer a couple of weeks ago I was told that sometimes the update fails so they have to start again.  >:(
Title: Re: Safety Recall
Post by: Steve P on October 11, 2022, 01:29:28 PM
 When having the update done, I was told the time taken for the update depends upon how many Dealers are accessing the Honda servers at that time.

Mine took just over 4 hours.
Title: Re: Safety Recall
Post by: Neil Ives on October 11, 2022, 03:56:05 PM
Has anyone with a MY22 been recalled yet ?
My MY22 was due it's first service. While booking it in I mumbled something about the recall. The receptionist confirmed that the car would get the software update when it came in. So, no actual message to advise me about the work.

I discovered yesterday that I could get my Android phone, (Motorola G9) to connect wirelessly. I have managed to do that only once before but I'm hoping that the software update has addressed the wireless connection to Android problem.
Title: Re: Safety Recall
Post by: Kremmen on October 11, 2022, 04:46:32 PM
Funny you mention Android and wireless.

I've been monitoring since it happened with a view to posting later.

I've had very few problems with my Samsung S10 for over a year. The only issue is the occasional time it took over a minute to connect.

A couple of weeks ago however it came up with 'device incompatible'. I rebooted the phone and powered down and up the headunit. I got the same message but this time it took my phone off the headunit connected phones display leaving just the Connect a Phone option. I went into my phone and unpaired Honda HFT then went through the re-pair.

As soon as it paired it instantly fired up Android Auto and into Google Maps. Since then I've used the car about 10 times and the Android Auto wireless connection has been under ~15 secs.

I checked my phone and I did have a Android Auto update a few days before the issue, along with updates to Google Maps and Google itself.

The other thing I've noticed, but I may be dreaming, is that I'm sure, previously, when AA connected I had 2 of the AA chevrons in the phones top notification area. I now have 3 chevrons when connected.

I don't have telemetry activated so I can't see the headunit changing.
Title: Re: Safety Recall
Post by: Neil Ives on October 11, 2022, 06:12:09 PM
I checked the version of AA I have on my phone. It showed 8.0.623354. I then checked Google store for updates. An update was offered so I installed version 8.1.626474. I will be keeping fingers crossed that the latest version also connects to the car wirelessly  ::)

Update:
I just went and tested the update to AA in the car.
I needed to delete and rediscover my phone using Bluetooth then connect it using the USB cable before the car accepted the phone wirelessly. Seems to be OK.
Title: Re: Safety Recall
Post by: Kremmen on October 12, 2022, 05:15:14 AM
I have never connected my phone via the USB cable. The pairing has worked flawlessly.

My AA is 8.1.626474-release like yours.

That 15 secs includes the time to get the "Start" screen. Once that appears AA is almost instant now, within a few secs.

Hopefully it lasts and doesn't drift back to closer to the minute it was before.
Title: Re: Safety Recall
Post by: Hicardo on October 13, 2022, 09:08:39 AM
Interesting, I didnt even know it connected wirelessly to AA!  I'm using a USB cable and I dont find it cumbersome, except that it does take quite a long time to bring up google maps on first connection in the day, after that it quick.  I'll think about giving the wireless connection a go - with a bit of trepidation  :o
Title: Re: Safety Recall
Post by: Neil Ives on October 13, 2022, 09:42:22 AM
This is off topic. Sorry Admin.
Using AA wirelessly has minimal advantages but it will be nice to just get in the car with the phone in my pocket and have it connect to the car without fiddling with a cable. The cable can be put away but kept for charging the phone.
Another advantage is that I should be able to use a pendrive for audio files while using AA.

Anyway, this hi-tec car offers wireless connection so it seemed rather tacky to be using a cable.
Title: Re: Safety Recall
Post by: Kremmen on October 13, 2022, 11:57:01 AM
That's my reason for activating wireless, I have music on a memory stick.

I have had the occasional delay blip but nothing major. You're right about the first powerup being the slowest then it's a lot quicker till the next overnight stand. So far since the forced pair it's been a lot quicker overall.
Title: Re: Safety Recall
Post by: rightasrain on October 13, 2022, 12:48:35 PM
I've tried but it doesn't work for me.
I have the same AA version (8.1.626474-release) and an Android 11 smartphone.
But every time I try the pairing, the system ask me to connect the smartphone using the cable.
I have disconnected, erased every smartphone, deleted Honda HFT Bluetooth connection the re-installed everything but nothing changes.
Any suggestion or reason to understand why it doesn't work?
Thx in advance.

PS: I already update my Jazz with the Honda Sensing recall.
Title: Re: Safety Recall
Post by: Neil Ives on October 13, 2022, 11:22:15 PM
I've tried but it doesn't work for me.
I have the same AA version (8.1.626474-release) and an Android 11 smartphone.
But every time I try the pairing, the system ask me to connect the smartphone using the cable.
I have disconnected, erased every smartphone, deleted Honda HFT Bluetooth connection the re-installed everything but nothing changes.
Any suggestion or reason to understand why it doesn't work?
Thx in advance.

PS: I already update my Jazz with the Honda Sensing recall.
As part of the setup for wireless you have to connect with the cable.
Title: Re: Safety Recall
Post by: Kremmen on October 14, 2022, 04:32:36 AM
It's over a year ago now but I don't remember connecting mine with cable to connect wirelessly.

Worth a shot though
Title: Re: Safety Recall
Post by: Kremmen on October 14, 2022, 05:13:24 AM
New AA update this morning, hope it still works like yesterday.

8.1.626484-release
Title: Re: Safety Recall
Post by: Neil Ives on October 14, 2022, 09:48:18 AM
It's over a year ago now but I don't remember connecting mine with cable to connect wirelessly.
The car prompted me to do that during the pairing process.
Title: Re: Safety Recall
Post by: shufty on October 14, 2022, 09:57:41 AM
...I never get that prompt on mine. Wireless is not super great on mine, it can work and work well then the next time my phone is unsupported! you can't expect Google to support their own phones though  ;D

Wired is fine though.
Title: Re: Safety Recall
Post by: Kremmen on October 14, 2022, 11:22:00 AM
It's over a year ago now but I don't remember connecting mine with cable to connect wirelessly.
The car prompted me to do that during the pairing process.

When the headunit dropped my phone a few weeks ago as 'unsupported device' I definitely didn't have to connect a cable to re-pair it.

My Samsung S10 identified Honda HFT as a bluetooth device and Bob was my uncle
Title: Re: Safety Recall
Post by: Neil Ives on October 14, 2022, 02:25:56 PM
I've been out in the Jazz this morning. AA didn't connect wirelessy until I dabbed on the Smartphone button on the car screen.
Title: Re: Safety Recall
Post by: Kremmen on October 14, 2022, 02:34:26 PM
I sometimes get that, needs a push.
Title: Re: Safety Recall
Post by: shufty on October 14, 2022, 11:16:36 PM
New AA update this morning, hope it still works like yesterday.

8.1.626484-release

...Play store still has 474. Where was your 484 from?
Title: Re: Safety Recall
Post by: Kremmen on October 15, 2022, 04:28:57 AM
Came up on Play Store as a normal update. I do check almost daily rather than wait for the auto update.

The version is dated 10th Oct.

(https://i.imgur.com/95QcaQG.jpg)
Title: Re: Safety Recall
Post by: shufty on October 15, 2022, 07:07:13 AM
... Mine says last update 5th Oct.
No other update available.
Title: Re: Safety Recall
Post by: Kremmen on October 15, 2022, 07:30:34 AM
I suppose different phone manufacturers.

Samsung Galaxy S10
Title: Re: Safety Recall
Post by: shufty on October 15, 2022, 11:04:21 AM
... Pixel 6 pro.
Like I said Google don't like to favour their own phones  ;D
Title: Re: Safety Recall
Post by: Kremmen on October 15, 2022, 11:58:33 AM
I always thought the Pixel range were the first to get everything.

Are you Android 13 yet, I'm Android 12.
Title: Re: Safety Recall
Post by: shufty on October 15, 2022, 12:47:37 PM
... Yep Android 13 with the 5th Oct sec update.
Title: Re: Safety Recall
Post by: guest11413 on October 15, 2022, 03:34:08 PM
It's over a year ago now but I don't remember connecting mine with cable to connect wirelessly.
The car prompted me to do that during the pairing process.
I for one year used headunit with broken usb port and managed to activate AA wireless  many times (headunit   reseted to factory default by honda cervice center) and use AA wireles without usb cable connection by using standard procedure for cars that officialy have AA wireless support.
But should say it`s not straight forward and i needed to try several times before phone successfuly connected as AA and not as bluetooth device only.
Title: Re: Safety Recall
Post by: PaulC on October 20, 2022, 08:17:59 PM
Hi from New Zealand.
Returning to original topic for this thread.

My Jazz is going in for its first annual service and as part of this the fix for the safety recall will be applied.
This involves replacing the front camera so it is not just a software update - this is different from the UK where the fix just seems to be a software update.

Background: Honda cars in New Zealand are sold only through Honda New Zealand  which is a subsidiary of Honda Corporation. Official Honda Service centres which apply fixes for safety recalls are all owned and managed by Honda New Zealand; there are no Honda franchises or local independent agents.