Recent Posts
91
Honda Jazz Mk4 2020 - / Re: Mk4 2021 Jazz Brake failure
« Last post by Daffodil on April 12, 2024, 08:54:11 AM »Persistence Prevails!!
Well Done Cobb2! Brilliant news. I also agree that Honda may now do the right thing by us all.
In the meantime let’s all follow by example and use this approach. Write, email, phone, whatever it takes.
As mentioned, I started at the top with the Managing Director Jean-Marc Streng, but I will make use of the other contact details provided by Cobb2 if I don’t hear back soon.
With regard to Tinny’s post - what shocking behaviour from a respectable business! If Honda HO don’t respond, do not give up. The rapidly growing numbers of Brake Simulator Failures is now an acknowledged fault by HO and your Dealership should be named and shamed. The fact that you had steering problems after the repair is a huge concern, especially for a car with less than 10,000 miles. In my email to M. Streng I mentioned my concern about knock on effects of the delay with repair and my car just sitting in the Dealership car park for at least one month, maybe more. Hopefully you will get refunded in the long run, but that doesn’t excuse such unprofessional behaviour from a representative of the whole Honda empire.
Good Luck everyone - get writing and phoning!
UPDATE - I have also just submitted a DVSA Vehicle Safety Defect Report.
Well Done Cobb2! Brilliant news. I also agree that Honda may now do the right thing by us all.
In the meantime let’s all follow by example and use this approach. Write, email, phone, whatever it takes.
As mentioned, I started at the top with the Managing Director Jean-Marc Streng, but I will make use of the other contact details provided by Cobb2 if I don’t hear back soon.
With regard to Tinny’s post - what shocking behaviour from a respectable business! If Honda HO don’t respond, do not give up. The rapidly growing numbers of Brake Simulator Failures is now an acknowledged fault by HO and your Dealership should be named and shamed. The fact that you had steering problems after the repair is a huge concern, especially for a car with less than 10,000 miles. In my email to M. Streng I mentioned my concern about knock on effects of the delay with repair and my car just sitting in the Dealership car park for at least one month, maybe more. Hopefully you will get refunded in the long run, but that doesn’t excuse such unprofessional behaviour from a representative of the whole Honda empire.
Good Luck everyone - get writing and phoning!
UPDATE - I have also just submitted a DVSA Vehicle Safety Defect Report.
92
New Members / Re: New Jazz Advance
« Last post by RichardA on April 11, 2024, 08:30:43 PM »Hello and welcome. 
93
New Members / Re: New member, Honda e & Beat (PP1) owner
« Last post by RichardA on April 11, 2024, 08:30:19 PM »Hello and welcome.
94
New Members / Re: Hi from The Netherlands
« Last post by RichardA on April 11, 2024, 08:29:21 PM »Enjoy your new car.
95
New Members / Re: New Member
« Last post by RichardA on April 11, 2024, 08:28:47 PM »Hello and welcome.
96
Honda Jazz Mk4 2020 - / Re: Mk4 2021 Jazz Brake failure
« Last post by Cobb2 on April 11, 2024, 08:09:51 PM »Just modified my previous post - I had the letters the wrong way around on Mat Allbright's ERASER suggestion.
Just typing too fast!
Just typing too fast!
97
Honda Jazz Mk2 2008-2015 / Re: Replacing the Honda double din with an aftermarket one, some questions
« Last post by easyneos on April 11, 2024, 07:52:56 PM »I have the same clairon unit i have replaced with : https://www.ebay.co.uk/itm/265787784754,
https://www.ebay.co.uk/itm/266416234630,
https://www.aliexpress.com/item/1005006709608909.html?spm=a2g0o.order_list.order_list_main.15.22e118027zMWRq
connection cables is the most important bit and android unit needs to be have at least 4gm ram. It fits like a glow .
https://www.ebay.co.uk/itm/266416234630,
https://www.aliexpress.com/item/1005006709608909.html?spm=a2g0o.order_list.order_list_main.15.22e118027zMWRq
connection cables is the most important bit and android unit needs to be have at least 4gm ram. It fits like a glow .
98
Honda Jazz Mk2 2008-2015 / Re: Newbie questions about keys and radio
« Last post by easyneos on April 11, 2024, 07:45:16 PM »https://www.onlineradiocodes.co.uk/clarion-radio-codes, https://www.radio-code.lt
very easy acquire codes from this website .Good luck
very easy acquire codes from this website .Good luck
99
Honda Jazz Mk4 2020 - / Re: Mk4 2021 Jazz Brake failure
« Last post by Cobb2 on April 11, 2024, 07:12:46 PM »HONDA COMES GOOD ! – partially anyway because there are still delays.
It seems that my three phone calls plus email and letter (maybe DVSA contact also) finally had a good outcome when Honda phoned me up this afternoon from customer head office in Bracknell.
There was an apology for the delay in getting back but they say that they will cover all costs, and have informed the dealer, plus if we need a courtesy car that would be provided also. At the moment we have access to another car and currently we do not require the courtesy car. However, that is still an option if required and may be necessary if the mid-June date which now has been suggested by them for the replacement part becomes a reality. Hopefully that will not be the case.
I have every sympathy for those who have already paid or are in the process of dealing with the problem and can hardly believe the reaction of Tinny’s garage. They are completely out of order.
Everyone concerned on this forum should certainly be persistent but try and remain calm if you can! Perhaps use the technique of complaining suggested by Matt Allright on BBC Morning Live/Watchdog.
He suggests the following technique in your complaint
E mpathetic
R easonable
A ssertive
S upported
E vidence
R elentless
Hopefully this will act as an Eraser of the problem.
If you still need to write to Head Office the address is as follows-
Honda Motor Europe (UK) Cain Road, Bracknell, Berkshire, RG12 1HL
or email address as suggested by Daffodil probably for all of the Directors.
If you want Directors (although I had not reached that stage yet)
Ian Howells is listed as active as Secretary and a Director and longest serving plus 4 others listed as active, although 2 of these were only appointed less than two weeks ago
( including Monsieur Jean-Marc Streng as suggested by Daffodil). Maybe emails need to be copied to all of them.
Personally I am feeling more confident now that Honda will deal appropriately with all of its customers, but you may need to let them know if you haven’t already. Hopefully legal action may not be needed.
I do suspect that there will have to be a recall now and anyone who has paid would be recouped.
It seems that my three phone calls plus email and letter (maybe DVSA contact also) finally had a good outcome when Honda phoned me up this afternoon from customer head office in Bracknell.
There was an apology for the delay in getting back but they say that they will cover all costs, and have informed the dealer, plus if we need a courtesy car that would be provided also. At the moment we have access to another car and currently we do not require the courtesy car. However, that is still an option if required and may be necessary if the mid-June date which now has been suggested by them for the replacement part becomes a reality. Hopefully that will not be the case.
I have every sympathy for those who have already paid or are in the process of dealing with the problem and can hardly believe the reaction of Tinny’s garage. They are completely out of order.
Everyone concerned on this forum should certainly be persistent but try and remain calm if you can! Perhaps use the technique of complaining suggested by Matt Allright on BBC Morning Live/Watchdog.
He suggests the following technique in your complaint
E mpathetic
R easonable
A ssertive
S upported
E vidence
R elentless
Hopefully this will act as an Eraser of the problem.
If you still need to write to Head Office the address is as follows-
Honda Motor Europe (UK) Cain Road, Bracknell, Berkshire, RG12 1HL
or email address as suggested by Daffodil probably for all of the Directors.
If you want Directors (although I had not reached that stage yet)
Ian Howells is listed as active as Secretary and a Director and longest serving plus 4 others listed as active, although 2 of these were only appointed less than two weeks ago
( including Monsieur Jean-Marc Streng as suggested by Daffodil). Maybe emails need to be copied to all of them.
Personally I am feeling more confident now that Honda will deal appropriately with all of its customers, but you may need to let them know if you haven’t already. Hopefully legal action may not be needed.
I do suspect that there will have to be a recall now and anyone who has paid would be recouped.
100
Honda Jazz Mk4 2020 - / Re: Mk4 2021 Jazz Brake failure
« Last post by ColinB on April 11, 2024, 05:37:19 PM »Small claims court for me if mine goes this way, ...Anyone considering any sort of legal action to recoup their costs should ensure they get the failed component(s) back after the repair. And get an independent technical expert to examine them to establish the root cause of the failure.
