Honda Welcome Pack

[russd1978]

Hi, I bought a new Honda Jazz from a main dealer in the UK and it came with a black folder with an Owners Manual inside.  However, I didnt get any paperwork regarding the included 3 years AA membership, and I also didn't get a Service Manual.  (the Owners manual has a couple of pages for servicing for "models without a Service Book", but that's all)

I wanted to ask, what did you guys get with your new Jazz?  Did you get an Owners Manual AND a Service Book AND details about your AA cover?

I phoned Honda UK and they're being incredibly vague about it.  At first they said they'd post it out to me within a month, it didnt happen so I phoned again and they said wait another month... and today they said its the dealers responsibility.  

[guest1262]

My Owners Manual and Service Book were in the black folder. The Hondacare Assistance stuff was in a card folder.

It's your dealer that has let you down. Have a go at them.

[csp]

Both your Dealer and Honda are not providing the service that they should do. I have taken delivery of a large number of cars and I have always had the service book supplied with the car, I have not heard of this happening before. I would send an e-mail complaint to the Managing Director of the dealer and copy the MD of Honda Cars UK Mr David Hodgetts (david.hodgetts@honda.co.uk), they both need to sort their customer service out. You need the service book to prove the service record of the car.

[olduser1]

Just push the dealer to deliver, if no progress let them know you will be letting other owners know of their indifference

[russd1978]

Thanks a lot for the replies - I'll get onto the dealer first 

[guest2040]

I haven't received any AA details or any in the car folder/manual,
 I do have a service booklet thou,
 
 Anyone know if it was 1 year or 3 years cover, bought November 2010
 
 Thanks

[JazzyB]

3 years

[russd1978]

I haven't received any AA details or any in the car folder/manual,
 I do have a service booklet thou,
 
 Anyone know if it was 1 year or 3 years cover, bought November 2010
 
 Thanks

I rang 0845 2008001 (Honda Happiness) and they said they would send out a replacement welcome pack.  They said this includes details of the AA membership.

[guest2040]

Thanks jazzyb and russ
  I will call them next week.