Safety Recall - Fuel Pump

[pebbles]

mine done over 3 weeks ago but Honda and DVLA websites still showing the recall outstanding.

Anyone know how long it takes for the recall to be cleared ?

[Basil]

mine done over 3 weeks ago but Honda and DVLA websites still showing the recall outstanding.

Anyone know how long it takes for the recall to be cleared ?

I had the recall work done the beginning of March and it was cleared on the "DVLA Car MOT History" site more or less the next day I think but I received a recall letter from Honda last week or the week before.

[pebbles]

mine done over 3 weeks ago but Honda and DVLA websites still showing the recall outstanding.

Anyone know how long it takes for the recall to be cleared ?

phoned Honda UK customer services , apparentley a system error and they thanked me for bringing it to their attention. Cleared now.

[jazzblack]

DVLA wrote about a month ago then local Honda dealer wrote for an appointment to keep the car for a day.  I have been quite ill so hoped they would collect/deliver to which they agreed but the cost is £30 and the same cost if you drive there and have a loan car.   So a free recall for a Honda self problem costs me £30.   Then the bombshell was that the fuel tank must be no more than a quarter full for the work to commence.   I have just filled to the brim so I asked why this requirement is not included in the recall letter but no satisfactory response.  I do little mileage in this car and currently have 290 miles range in the tank at the moment.
Grrrrrr
Jazzblack

[JazzyJJ]

Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?

I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.

[monkeydave]

Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?

I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.

i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car

i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took

thanks

[Basil]

Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?

I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.

i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car

i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took

thanks

I asked for my filter to be changed at the same time as the recall and initially I was told it would be an extra £80 or £90 but they phoned my back an hour later to say it would be changed as part of the recall.

I took my car in at 9am and the said it would be ready by midday, it wasn't ready until 2pm but had been washed and given the "free check", neither of which I asked for.

I have to take it back next Monday as the handbrake light hasn't worked since the recall and I can't reset TPMS. When I first queried the handbrake light and TPMS issue they told me that there isn't a handbrake warning light on a Jazz and that the fuel pump is access from underneath so the console wouldn't have been removed. A few days later I phoned them back and spoke to someone else who apologised for the warning light not working and admitted that the fuel pump is accessed from above.

I'm hoping the TPMS issue will be resolved when the fix the warning light as the TPMS cannot be reset without the handbrake on.

[JazzyJJ]

Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?

I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.

i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car

i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took

thanks

I asked for my filter to be changed at the same time as the recall and initially I was told it would be an extra £80 or £90 but they phoned my back an hour later to say it would be changed as part of the recall.

I took my car in at 9am and the said it would be ready by midday, it wasn't ready until 2pm but had been washed and given the "free check", neither of which I asked for.

I have to take it back next Monday as the handbrake light hasn't worked since the recall and I can't reset TPMS. When I first queried the handbrake light and TPMS issue they told me that there isn't a handbrake warning light on a Jazz and that the fuel pump is access from underneath so the console wouldn't have been removed. A few days later I phoned them back and spoke to someone else who apologised for the warning light not working and admitted that the fuel pump is accessed from above.

I'm hoping the TPMS issue will be resolved when the fix the warning light as the TPMS cannot be reset without the handbrake on.

Hard to trust anyone now. Why is it so hard to be honest and do the good job...

[StanM]

Ive just had mine replaced on MK3 1500,Navi had letter from Honda notifying me

[Jon R]

Had my 2018 Sport Navi collected by local Honda dealer in Stratford upon Avon on 6th May, and have nothing but praise for the great service they provided. I know that not all folk on our forum have good experiences with franchised dealers, but my local one have been very helpful. Although they replaced Battery which was not holding charge, and alternator had been working overtime to keep voltage healthy within the system for some time, I did request this, as my disability now stops me from attempting most simple tasks that I always used to do. They also fixed the o/s drivers seat belt adjuster, which had fallen apart 2 years ago, and was stuck at the lowest setting. Typically, I am over six foot, and needed it on the high setting for comfort.  The dealers even washed car for me free of charge. Apologies that I sound like a sales pitch for my local dealer, but just wanted to say that the recall experience proved very painless for me, £177.00 for everything, obviously pump replacement was free! I thought this was very reasonable. 

[monkeydave]

Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?

I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.

i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car

i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took

thanks

I asked for my filter to be changed at the same time as the recall and initially I was told it would be an extra £80 or £90 but they phoned my back an hour later to say it would be changed as part of the recall.

I took my car in at 9am and the said it would be ready by midday, it wasn't ready until 2pm but had been washed and given the "free check", neither of which I asked for.

I have to take it back next Monday as the handbrake light hasn't worked since the recall and I can't reset TPMS. When I first queried the handbrake light and TPMS issue they told me that there isn't a handbrake warning light on a Jazz and that the fuel pump is access from underneath so the console wouldn't have been removed. A few days later I phoned them back and spoke to someone else who apologised for the warning light not working and admitted that the fuel pump is accessed from above.

I'm hoping the TPMS issue will be resolved when the fix the warning light as the TPMS cannot be reset without the handbrake on.

that sounds awful, sometimes makes me want to leave well alone and not get the recall done at all

hope you get your light fixed, please keep us informed

[Basil]

Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?

I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.

i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car

i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took

thanks

I asked for my filter to be changed at the same time as the recall and initially I was told it would be an extra £80 or £90 but they phoned my back an hour later to say it would be changed as part of the recall.

I took my car in at 9am and the said it would be ready by midday, it wasn't ready until 2pm but had been washed and given the "free check", neither of which I asked for.

I have to take it back next Monday as the handbrake light hasn't worked since the recall and I can't reset TPMS. When I first queried the handbrake light and TPMS issue they told me that there isn't a handbrake warning light on a Jazz and that the fuel pump is access from underneath so the console wouldn't have been removed. A few days later I phoned them back and spoke to someone else who apologised for the warning light not working and admitted that the fuel pump is accessed from above.

I'm hoping the TPMS issue will be resolved when the fix the warning light as the TPMS cannot be reset without the handbrake on.

that sounds awful, sometimes makes me want to leave well alone and not get the recall done at all

hope you get your light fixed, please keep us informed

I took the car in this morning and they asked if it would be ok to leave it with them all day, I said no as I was told it would be done within an hour or two so we settled on three hours !

The lady who had previously told me there wasn't a handbrake warning light and that they accessed the fuel pump from underneath on a Jazz was sat at her desk just across from the service reception but kept her head down.

They phoned me in just under three hours to say it was complete and that they had reconnected the connection for the warning light and it was tested and all working ok, they provided a worksheet to confirm what they had done.

The warning light now works and the TPMS has been reset but it shouldn't have been this difficult, don't think I will use that dealer again !

[Krs]

i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car

it's your own money at the end of the day and if you're so keen to part with it, you can ask them to change all 5x fuel filters you think you have in your car and they'll happily do it for you at £70,- each.
but at least you'll get a free car wash... and the next time you visit they'll happily quote you to remove the nasty swirl marks on your paint

[Andyjm15]

I had the fuel pump replaced yesterday, a month after receiving the recall letter from Honda.
No dramas. It was very quick and painless. Done in 1 hour 20 minutes and just a very faint smell of fuel in the car which cleared quickly thanks to warm weather and the windows open while driving home.
The DVLA recall message has disappeared already.

[2robbie2]

Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?

I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.

i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car

i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took

thanks

I asked for my filter to be changed at the same time as the recall and initially I was told it would be an extra £80 or £90 but they phoned my back an hour later to say it would be changed as part of the recall.

I took my car in at 9am and the said it would be ready by midday, it wasn't ready until 2pm but had been washed and given the "free check", neither of which I asked for.

I have to take it back next Monday as the handbrake light hasn't worked since the recall and I can't reset TPMS. When I first queried the handbrake light and TPMS issue they told me that there isn't a handbrake warning light on a Jazz and that the fuel pump is access from underneath so the console wouldn't have been removed. A few days later I phoned them back and spoke to someone else who apologised for the warning light not working and admitted that the fuel pump is accessed from above.

I'm hoping the TPMS issue will be resolved when the fix the warning light as the TPMS cannot be reset without the handbrake on.

that sounds awful, sometimes makes me want to leave well alone and not get the recall done at all

hope you get your light fixed, please keep us informed

I took the car in this morning and they asked if it would be ok to leave it with them all day, I said no as I was told it would be done within an hour or two so we settled on three hours !

The lady who had previously told me there wasn't a handbrake warning light and that they accessed the fuel pump from underneath on a Jazz was sat at her desk just across from the service reception but kept her head down.

They phoned me in just under three hours to say it was complete and that they had reconnected the connection for the warning light and it was tested and all working ok, they provided a worksheet to confirm what they had done.

The warning light now works and the TPMS has been reset but it shouldn't have been this difficult, don't think I will use that dealer again !

Hi Basil

Did the Dealer replace the fuel filter as promised for free? If so, I would be really grateful if you could let me know which Honda dealer did the work for you (and location). It's just that I actually paid for this to be done because the Honda Dealer said the recall only related to the fuel pump and not the fuel filter. If I can establish that some dealers are replacing the fuel filter for free, I intend to contact Honda UK to see if I can get a refund (and I'll then let everyone know on here for information).

Many thanks