Is it a mechanical failure or an electrical one?
The lever from the interior door lock disengages the cam that the outer door handle uses to operate the lock. The solenoid does the same thing, as when you energise it, the bolt retracts into the solenoid body.
Often this lever gets bent and mimics a malfunction.
Can you post some photos of the mechanism and circle the parts you feel are not working? If you edit the pics with MS Paint you can add circles to the picture