Safety Recall - Fuel Pump

[Krs]

i do believe the fuel filter is inside the canister itself and is not the fuel pickup screen clipped to the fuel filter

nope, the only filtration element is that flimsy piece of mesh fabric attached to the bottom of the fuel pump, and all that sits inside the plastic assembly in the fuel tank, simple as that

[jazzyb88]

I have a 2017 Jazz and no recall shows up when I check the VRN on the gov website or on the Honda Owner's VIN look up. So looks like pre 2018 should be ok?

[ColinB]

I have a 2017 Jazz and no recall shows up when I check the VRN on the gov website or on the Honda Owner's VIN look up. So looks like pre 2018 should be ok?

Hmmm, that's not what I thought. Try searching on this site...
https://www.check-vehicle-recalls.service.gov.uk/recall-type
...which seems to show that all MK3 Jazz are affected, except the very early ones (MY 2016).

If you've found something suggesting otherwise, please post the URL(s).

[jazzyb88]

I have a 2017 Jazz and no recall shows up when I check the VRN on the gov website or on the Honda Owner's VIN look up. So looks like pre 2018 should be ok?

Hmmm, that's not what I thought. Try searching on this site...
https://www.check-vehicle-recalls.service.gov.uk/recall-type
...which seems to show that all MK3 Jazz are affected, except the very early ones (MY 2016).

If you've found something suggesting otherwise, please post the URL(s).

Like I said, nothing comes up when I try the VRN on the gov website or VIN on the Honda website. You'd think if it was all 2017 models at least the Honda website would say it needs fixing based on the VIN. Unless the previous owner already did it I suppose?

[FarNorthJazz]

Like I said, nothing comes up when I try the VRN on the gov website or VIN on the Honda website. You'd think if it was all 2017 models at least the Honda website would say it needs fixing based on the VIN. Unless the previous owner already did it I suppose?

That might be a possibility.   When I checked my Jazz in December 2024 it was showing as on the recall list.  After the work was done, it no longer appears on the recall list either on the GOV website or on the Honda website

However if you make a generic search for recalls for Jazz on the GOV website it states,  for both 2017 and 2018 models  -  "Affected vehicles may be equipped with a fuel pump module manufactured with low density impellers."

When I tried the same search on the GOV website but used my vehicle registration number it reported "no recall listed"

So it looks like if you search using the vehicle reg no or the VIN and the recall work has been done, you will get a negative result.   If you search just using Honda Jazz as the search parameter you will get the recall alert

[ColinB]

I was really commenting on this:

So looks like pre 2018 should be ok?

Whilst individual cars that have had the work done may have disappeared from the recall list, it could be misleading to other owners to imply that all pre-2018 cars are OK.

[Briz111]

I had mine done this week at Bristol Honda which was my first ever visit there.  I asked no questions about the work - I got the car back 2 hours later having taken good advantage of their coffee machine and wi-fi.  All the staff were friendly and cheerful and they didn't disturb me while I worked on my laptop! 

When I went back to the car I saw that they had left the cupholder section of the console sitting proud so I had to lightly push it into place.  I tested the stop/start and the USB ports and also the 12V port with my USB adapter plug - they all still worked, so off I went.  No petrol smells in the car, which drives as well as it always has. 

There was another Jazz driver getting the same thing done, so it looks like they must be doing at least a handful each week.

[TnTkr]

This week I got the letter from Honda importer in Finland about the campaign and order to get the fuel pump replaced. Funny thing is that it was already replaced four months ago. I'll go and visit the dealer to get the importer data system updated about the already done pump replacement.

[pebbles]

another twist , called into the Honda dealer on another matter and mentioned about the recall work on my car already booked for 10 days time.

He confirmed that the pump would come complete with the filter,  cancelling the £86 which they originally quoted  to replace it.

The other matter is a slight leak on a front suspension strut noted as an advisory on the MOT. The dealer is going to check and replace if necessary , luckily I have 1 month left on the Extended Warranty !

[2robbie2]

Dear all

I was hoping you could help me with a simply query (which may also help everyone else with the recall), particularly 'Basil', 'Pebbles', 'Beanbag' and 'Krs' who have responded on this topic.

You will see at the start of this thread that I had my recall done back in January. At he time, I asked the dealer (Johnsons Honda Milton Keynes) if this work included the fuel filter (the outer assembly) and they said no and that only the fuel pump was subject to the recall. They did however say that if I wanted to replace the fuel filter (the outer assembly) at the same time, they would be happy to do this at an additional cost. I chose to do this to avoid the need to reopen the central console a year later when the filter needing replacing as part of the service schedule (I ended up purchasing a fuel filter for £74.90 from Cox Motor Parts online and the dealer fitted this at a cost of £28.80).

Subsequent to the above, I have been following this thread closely online and it would appear as if some members have also had the fuel filter (the outer assembly) replaced at zero cost as part of the recall and not just the fuel pump.

I have just telephoned Johnsons Honda MK about this inconsistency and the Service Advisor insisted that the recall only relates to the fuel pump and that if other dealerships have been replacing the fuel filter as part of this, that is down to them & would be at their own cost and is not covered by the recall.

I would like to write to Honda UK about this inconsistent approach among dealerships, but to do so, I need details (just the name and location) of any dealerships who have replaced the fuel filter as part of the fuel pump recall at no extra cost.

If I get a sufficient response, I’ll then write to Honda UK and let everyone know the outcome.

Many thanks in advance.

[Beanbag]

It is my understanding from Crown Honda that the filter was included. I must admit to not getting this in writing, as being 'OldSchool' , I just accepted that

[Krs]

robbie, watch the video from the beginning of this thread to have a better understanding what the procedure involves.
It looks like the recall kit they get is just a pump motor with a filter attached to it, the filter is just a small teabag-like looking piece of mesh attached to the bottom of the pump, also some new washers and wire harness.
they remove your old plastic fuel pump assembly from the fuel tank and need to disassemble it to remove the old pump from it. they then insert new pump with filter into the plastic assembly, change some washers and seals, route the new harness and insert the whole lot back into the tank.
you gave them the whole pump assembly, hence made their work much easier, all they had to do was remove your old plastic pump assembly and insert the new one, that's it, no faffing around with disassembling the old assembly.
there should not be any extra charge for it as it actually saved them time and parts!
there are however correct, the plastic housing/assembly/bracket is not replaced as part of the recall but this doesn't need to be replaced unless is cracked or broken.
the plastic housing/bracket is not a filter, it's just a housing for the pump, fuel level float and some pipes and wires.
bearing in mind they had the audacity to charge you extra for saving them time and money, I would actually double check that the part you bought from cox motors actually sits in your fuel tank...

[2robbie2]

robbie, watch the video from the beginning of this thread to have a better understanding what the procedure involves.
It looks like the recall kit they get is just a pump motor with a filter attached to it, the filter is just a small teabag-like looking piece of mesh attached to the bottom of the pump, also some new washers and wire harness.
they remove your old plastic fuel pump assembly from the fuel tank and need to disassemble it to remove the old pump from it. they then insert new pump with filter into the plastic assembly, change some washers and seals, route the new harness and insert the whole lot back into the tank.
you gave them the whole pump assembly, hence made their work much easier, all they had to do was remove your old plastic pump assembly and insert the new one, that's it, no faffing around with disassembling the old assembly.
there should not be any extra charge for it as it actually saved them time and parts!
there are however correct, the plastic housing/assembly/bracket is not replaced as part of the recall but this doesn't need to be replaced unless is cracked or broken.
the plastic housing/bracket is not a filter, it's just a housing for the pump, fuel level float and some pipes and wires.
bearing in mind they had the audacity to charge you extra for saving them time and money, I would actually double check that the part you bought from cox motors actually sits in your fuel tank...

Hi Krs

Many thanks for the response, which was really helpful - your interpretation of the recall was also my understanding of the situation - I didn't expect the outer plastic housing/assembly/bracket to be included, but thought I'd ask the dealer just to be sure, as I didn't want to go through the whole process a year later at the annual service when it was due. The bit that left me feeling short-changed was when it appeared that some others were getting this part supplied free as part of the recall.

You make an excellent observation about whether or not I should have been charged for the labour and I specifically raised this with them twice beforehand (I think it is ridiculous that I have been charged for something that was making it easier for them), but they point-blank refused to do it without me agreeing to pay it (which I think is wholly unacceptable for the reasons you outline - but I paid it because this was still cheaper than them doing it separately a year later).

In terms of whether the part I purchased is actually in the car, I had my own fears about this and asked for the old part back (which I now have in my garage).

Best wishes.

[Krs]

In terms of whether the part I purchased is actually in the car, I had my own fears about this and asked for the old part back (which I now have in my garage).

Best wishes.

  I don't want to be entirely negative but the used part you got back might be from any honda model they serviced at their site 
probably worth peeping through the opening next to hand brake if the fuel tank cover screws show at least any signs of tampering with... 

[2robbie2]

In terms of whether the part I purchased is actually in the car, I had my own fears about this and asked for the old part back (which I now have in my garage).

Best wishes.

  I don't want to be entirely negative but the used part you got back might be from any honda model they serviced at their site 
probably worth peeping through the opening next to hand brake if the fuel tank cover screws show at least any signs of tampering with... 

Good point, I'll try and do this - fingers crossed!