New phone - new Honda app woes

[R2D3]

Just switched to new iPhone but Honda app will not load.  I just get the attached screen where neither of the two options 'Unlock' or 'Logout' have any effect.  Any ideas people?

[Mike 55]

Have you tried deleting the app and reloading it?
The app and the version number are identical to to the one on my iPhone and that works OK.

[R2D3]

I thought of that but the initial install took ages and was very frought so hoping to avoid it.

[Kenneve]

The app and the version number are identical to to the one on my iPhone and that works OK.

I can also confirm the version is identical to that on my IPhone 11 which also works OK.

[Mike 55]

IIRC the install time was <1min like most of the apps I’ve installed.
Did you download from the Apple App Store?

[R2D3]

Hi - It wasn't the install time I was referring to it was the linking to the vehicle.

[JazzandJag]

I have just checked the faqs for the app and it does say that you shouldn’t delete and reinstall the app. If any problems are encountered in the process they suggest you contact them by e-mail at connectedservices.support@honda-eu.com or by phone on 0345 200 8000.

Another thought is whether the app is still active on your previous device. If so that would be the primary device for the account and it might possibly be waiting for you to verify the new secondary device on the old one. If you have deleted the app from your old device then it looks like you will have to contact connected services as above.

Hope this helps

[R2D3]

Thanks.  I have removed app from old phone and earlier this morning I emailed Honda.  They are 'looking into it".