Mk4 2021 Jazz Brake failure

[davejazz]

It has been mentioned, that a brake fluid change at the service interval, has triggered this fault. Is that the case, or has a different picture emerged?

 It’s good to know that my 22 registered car will be covered, but what are the newest cars affected?

[RomanianJazz]

It has been mentioned, that a brake fluid change at the service interval, has triggered this fault. Is that the case, or has a different picture emerged?

 It’s good to know that my 22 registered car will be covered, but what are the newest cars affected?

Even if this issue starts after a brake fluid change, it is still a manufacturing defect.

[Bristol_Crosstar]

As a result of all this I've changed my 2020 Crosstar for a nearly new Advance Sport a year before scheduled, was pleasantly surprised at the generous p/ex I received.

[Chis52]

Now that my Jazz had been repaired I intend to exchange it for a Kia Niro which has a 7 year warranty. I don’t feel I can trust the reliability of Hondas after my recent experience.

[Kremmen]

When my next service is due, it's third, in August, I'm considering going back to Crown Honda for it if it entails a brake fluid change

My nearest dealer is Reading but I've read some worrying reviews about this dealer on various forums with them being less than helpful when problems arise ..... unless you're paying

Just glad I've been a Which? Legal member for years. Used them a couple of times and they are good with consumer problems

[nomis]

Nomis, will you mention this to the Honda dealer?

I think we would all be interested to hear their response.

I did mention it to my local Honda dealer who had a used Jazz in stock that I would have considered. He played the issue down and suggested extended warranty if I was concerned.

He was throwing in 12 months Honda warranty on a 4 year old car. Honda sell up to 3 years extended warranty on cars up to 8 years old, so if I purchased a 3 year warranty on the 5th and 8th anniversary then I'd be covered until the car was 11 years old. That would cost me £985 a pop at current prices, so around £330 a year which isn't bad.

Then the forum went down so I decided to wait and the car had sold by the time it was back up again.

[Chis52]

When my next service is due, it's third, in August, I'm considering going back to Crown Honda for it if it entails a brake fluid change

My nearest dealer is Reading but I've read some worrying reviews about this dealer on various forums with them being less than helpful when problems arise ..... unless you're paying

Just glad I've been a Which? Legal member for years. Used them a couple of times and they are good with consumer problems

You are wise to steer clear of the Honda dealer in Reading (Marshalls). The servicing department rarely bother to answer the phone and cannot be relied upon to pass messages. I ended up going to the dealer in Maidenhead to fix my brake fault.

[Kremmen]

I had mine serviced there last August and the whole experience just wasn't as customer focused as Crown

Nothing to pinpoint but just something wasn't right

If they ask why I'm not going back there this year I will tell them - forum reviews/feedback

[Spodric]

My 2d worth on the brake fluid change query:

My Jazz had its 3 year service last July. That might have included a scheduled brake fluid change. The
relevant box on the Service Check Sheet is ticked. But I can't be absolutely certain about that item.

The electric brake [simulator] [modulator] [servo] [whatever the Dealership likes to call it] failure occurred on 26 March. 7 months and about 3,400 miles had elapsed since the presumed brake fluid change.

If brake failure takes place shortly after a brake fluid change, that could be mere coincidence. I wouldn't jump to the conclusion that there is some kind of causation between the two. It could just as easily have been triggered by a deep pothole that gave the faulty part a sudden shock. Mere speculation, obviously. What most of these sudden brake failures have in common is that they took place on engine start-up, while stationary, not while driving the Jazz.

I pressed the brake pedal while pushing the Start button. Gear selector in P and parking brake on. There followed a series of warning bleeps and symbols appearing on the dash display. I suspect that with my foot on the brake pedal, the corroded sensor inside the brake module had started to give the ECU some pressure readings that were abnormal and/or outside the permitted range, so the ECU shut it down and tried to stop the parking brake being released.

Whatever the actual failure mechanism, the Jazz had become undriveable. Attempting to drive it would be very risky. It needed to be recovered and taken to the dealership ASAP. In fact I had to wait 9 days for a workshop appointment. In total I was without the Jazz for 21 days. Not a good experience.

[RomanianJazz]

You should have received an invoice for all parts and labor. The brake fluid change will be evident there.

[Spodric]

In my case I didn't get an invoice, only a Service Check Sheet. The Honda 5 Year Care Package (an optional extra I paid for) includes free scheduled services for 5 years as well as the extended Warranty.

All the relevant service, recall work, and warranty records must be on Honda's computer database that only the Dealer can access. Including a record of the brake simulator repair under Warranty, for which I have received no paperwork for my own records.

I like keeping full paper records in my file. This newfangled reliance on digital-only record keeping by Honda is frustrating. It seems to me that it is potentially anti-competitive, inasmuch as it might put the Honda customer at a disadvantage when or if the customer wants to trade in the Honda with a different dealer network to buy a different marque. Without relevant paperwork, how can the Honda car owner prove that all these jobs have been carried out by the Honda dealer?

[Kremmen]

I thought you can access your service record online now, especially if you have a newer model with no service book

[JB]

I thought you can access your service record online now, especially if you have a newer model with no service book

That's exactly what the dealer has told me.