Mk4 2021 Jazz Brake failure

[Tombola]

Being the owner of a  22 registered  Honda jazz crosstar  I've been  following the  brake simulator problem  from the first  page of the reported  fault.   Although  my own car hasn't  (yet) and might never suffer from  this issue. I'm  starting to  become  concerned about the brake problem as the warranty  is coming  to an end.
Aside from  a passenger  side mirror motor replacement ( a known defect)  and a camera  recall its  been very reliable  , my car's  warranty   expires  next May.
And quite  honestly  I  thought  8 months  later from the first reported  faults there would have  been a recall  by now.

Unfortunately  we are still being  kept  in the dark  about this problem.
I have sent emails  to Honda Customer care  , with no real clarity on this problem in their  replies.
I could  pay to extend  the warranty  to cover  this brake simulator problem,  you would normally  buy extra warranty  to cover the unexpected  happening, 
But this is a known defect   that Honda should   be recalling  and correcting .
So I have decided  to  trade my crosstar  in just before  the warranty  ends.
It's  an expensive  risk I'm not  prepared to  take.
Would   I buy another Honda?, definitely not ,  unless  clarity  of  what cars are affected by this problem.
 Customer care  is now ,a couldn't care less
Keep them in the dark and feed them BS attitude.
This issue  affects all mk4 owners because no one knows 100% if their  cars are  or aren't affected.
Hopefully  a very small  batch  of cars are  affected , and most owners   will  not  suffer  this problem .
But that  not knowing  if your  car  is  one of the unlucky  one's  will always be there.

In regards to  the  brake simulator  issue .
Today I  received  the following email from  Honda  UK,  I hope this will  ease any cost concerns  owners  have on the brake simulator problem  . Whilst  this does not address  what vehicles are affected.  At least the cost of the repair  is now covered by  Honda. Let's  hope this brake issue only affects  a small  amount of  cars.

Dear Mr. ***** *****
 
Thank you for contacting Honda UK.
 
As a gesture of goodwill, while our analysis is ongoing, we will ensure that the cost of the repair is covered by Honda (UK) and will instruct the retailer accordingly.
 
We are advising and would encourage any customers who experience the brake simulator concern with their vehicle to please contact their preferred Honda retailer so their vehicle can be booked in for diagnostics and repair. Their Honda retailer will make us aware if your vehicle has been diagnosed with a brake simulator failure.
 
We hope this provides you with some clarity on the situation however, if you have further questions, please do not hesitate to let us know.
 
Once again, thank you for contacting Honda (UK).
 
Kind regards,
 
Jack January
Customer Relations Specialist
Honda (UK)

Does this apply to cars which are out of the warranty period?

[dfconnolly]

Dear Mr. ***** *****
 
Thank you for contacting Honda UK.
 
As a gesture of goodwill, while our analysis is ongoing, we will ensure that the cost of the repair is covered by Honda (UK) and will instruct the retailer accordingly.
 
We are advising and would encourage any customers who experience the brake simulator concern with their vehicle to please contact their preferred Honda retailer so their vehicle can be booked in for diagnostics and repair. Their Honda retailer will make us aware if your vehicle has been diagnosed with a brake simulator failure.
 
We hope this provides you with some clarity on the situation however, if you have further questions, please do not hesitate to let us know.
 
Once again, thank you for contacting Honda (UK).
 
Kind regards,
 
Jack January
Customer Relations Specialist
Honda (UK)
[/quote]
Does this apply to cars which are out of the warranty period?
[/quote]


I wrote to Honda last week and asked for clarification as to what “We will work with their preferred retailer to address any cost for a repair that has been identified as being associated with the brake simulator” actually meant.

THIS MORNING I RECEIVED EXACTLY SAME EMAIL.

I THINK AT LAST THE PENNY HAS DROPPED!

This is probably going to be the best and only outcome regarding recompense from Honda.
It won’t compensate for the cost of inconvenience and loss of use of your vehicle while it’s waiting for a replacement module.

Affected owners may still have to fight harder for some more “GOOD WILL”!


On a more personal note I’d like to thank all those who have contributed to this thread and bought pressure on HONDA to start doing the right thing.

THANKS TO ALL

[Colstarr]

Being the owner of a  22 registered  Honda jazz crosstar  I've been  following the  brake simulator problem  from the first  page of the reported  fault.   Although  my own car hasn't  (yet) and might never suffer from  this issue. I'm  starting to  become  concerned about the brake problem as the warranty  is coming  to an end.
Aside from  a passenger  side mirror motor replacement ( a known defect)  and a camera  recall its  been very reliable  , my car's  warranty   expires  next May.
And quite  honestly  I  thought  8 months  later from the first reported  faults there would have  been a recall  by now.

Unfortunately  we are still being  kept  in the dark  about this problem.
I have sent emails  to Honda Customer care  , with no real clarity on this problem in their  replies.
I could  pay to extend  the warranty  to cover  this brake simulator problem,  you would normally  buy extra warranty  to cover the unexpected  happening, 
But this is a known defect   that Honda should   be recalling  and correcting .
So I have decided  to  trade my crosstar  in just before  the warranty  ends.
It's  an expensive  risk I'm not  prepared to  take.
Would   I buy another Honda?, definitely not ,  unless  clarity  of  what cars are affected by this problem.
 Customer care  is now ,a couldn't care less
Keep them in the dark and feed them BS attitude.
This issue  affects all mk4 owners because no one knows 100% if their  cars are  or aren't affected.
Hopefully  a very small  batch  of cars are  affected , and most owners   will  not  suffer  this problem .
But that  not knowing  if your  car  is  one of the unlucky  one's  will always be there.

In regards to  the  brake simulator  issue .
Today I  received  the following email from  Honda  UK,  I hope this will  ease any cost concerns  owners  have on the brake simulator problem  . Whilst  this does not address  what vehicles are affected.  At least the cost of the repair  is now covered by  Honda. Let's  hope this brake issue only affects  a small  amount of  cars.

Dear Mr. ***** *****
 
Thank you for contacting Honda UK.
 
As a gesture of goodwill, while our analysis is ongoing, we will ensure that the cost of the repair is covered by Honda (UK) and will instruct the retailer accordingly.
 
We are advising and would encourage any customers who experience the brake simulator concern with their vehicle to please contact their preferred Honda retailer so their vehicle can be booked in for diagnostics and repair. Their Honda retailer will make us aware if your vehicle has been diagnosed with a brake simulator failure.
 
We hope this provides you with some clarity on the situation however, if you have further questions, please do not hesitate to let us know.
 
Once again, thank you for contacting Honda (UK).
 
Kind regards,
 
Jack January
Customer Relations Specialist
Honda (UK)

Does this apply to cars which are out of the warranty period?

I would  think so,  most of the car's  that have suffered  brake  simulator  failure  have been  out of warranty  by a few months .
It states in the email  I received
"We are advising and would encourage any customers who experience the brake simulator concern with their vehicle to please contact their preferred Honda retailer " .
This part should  in theory  last the life of the car , or a least  a hell of a lot longer than a few months after the warranty  period  expires.

[Maggie Leung]

It’s almost a text book reply on how to say nothing !! I think is complete arrogance- while i intent to write myself inspite of my jazz being ok SO FAR . My concern which i cant ignore is that the brake simulator  may fail in use , especially when my wife is jazz driving

Latest patronising response from Honda to further requests for definitive answers to the ongoing Brake Feel Simulator issue……..not impressed!

“ Thank you for contacting Honda UK
 
Naturally, as a Manufacturer we want you to have the best experience possible with us and it’s disappointing to learn this has not been the case.
 
At the Customer Relations Department, we manage any contact with the Senior Management Team. Please be assured that Jean-Marc has read your correspondence and has asked me to reply on his behalf.
 
We would like to apologise for the error in our previous communication and we want to be clear on the delay. Currently our technical specialist team within Honda UK are reviewing all incidents and cases for us to be able to provide an accurate statement to our customers.
 
Unfortunately, we are unable to give a time scale at this time however, we understand the importance of providing a statement for our customers and we appreciate your patience and understanding.
 
In the meantime, should you require any further assistance, please do not hesitate to contact us.
 
Once again, thank you for contacting Honda UK.
 
Kind regards,
 
Jack January
Customer Relations Specialist
Honda (UK)
E: customer.headoffice@honda-eu.com
W: www.Honda.co.uk*

It’s a simple matter from a customer perspective in that all folks want us a Free of Charge replacement in the event of the unit failing, don’ t really comprehend the requirement of the Technical Team within Honda UK having to review ALL INCIDENTS AND CASES which will take forever!?

Need to keep the pressure on to resolve this.

i agree with you to keep the pressure with UK HONDA, also try to write a letter to EU and japan HQ to let them concern

[davejazz]

Dear Mr. ***** *****
 
Thank you for contacting Honda UK.
 
As a gesture of goodwill, while our analysis is ongoing, we will ensure that the cost of the repair is covered by Honda (UK) and will instruct the retailer accordingly.
 

[/quote]

So, if their ongoing analysis finishes tomorrow, are we still in the same boat, of potentially having to pay for the repair?

[Colstarr]

Dear Mr. ***** *****
 
Thank you for contacting Honda UK.
 
As a gesture of goodwill, while our analysis is ongoing, we will ensure that the cost of the repair is covered by Honda (UK) and will instruct the retailer accordingly.
 

So, if their ongoing analysis finishes tomorrow, are we still in the same boat, of potentially having to pay for the repair?
[/quote]


Might be worth  you  emailing  Honda   if you are worried  about this.
Personally  I would think  anyone  now having the brake simulator  fail  would have the repair done  for free . Or after the so called "analysis"  a recall  of affected vehicles.  Either  way  I think  a free of charge  repair is now the way Honda would  sort this problem out.

[Tox Laximus]

I have load of stuff about the simulator brake failue, telegraph article, japan and china recall notice etc. here in a old post...

https://clubjazz.org/forum/index.php?topic=16448.msg143306#msg143306

It can be printed out and shown to dealers, I think uploading documents has been disabled now?

EDIT: Those don't download anymore, anyone know how to upload stuff?

[Spodric]

Update:

Last week I sent my formal legal letter before Claim to Honda (UK). They have until the end of this month to reimburse my car hire expenses while I was waiting for my Jazz to be repaired under warranty. Honda (UK) have consistently refused to pay for extended car hire. They also refused to extend the 72 hour (discretionary) car hire they pay for during a warranty repair. Neither they nor the dealer would provide a loan car.

The underlying assumption that 72 hours car hire is adequate is unrealistic and arbitrary. I had to wait 10 days for a Honda franchised workshop appointment just to diagnose that the "brake feel simulator" module had failed (which I already knew) and obtain authorisation from Honda (UK) for the Warranty repair. The new part took a further 10 days to be delivered to the dealership. That was quite rapid compared to the experience of some Club Jazz posters who have waited months. Altogether, I was without use of my Jazz for 21 days from when it broke down and became not driveable. I needed a temporary car so I had no choice except to pay for extended car hire.

Watch this space. 

[Spodric]

I have load of stuff about the simulator brake failue, telegraph article, japan and china recall notice etc. here in a old post...

https://clubjazz.org/forum/index.php?topic=16448.msg143306#msg143306

It can be printed out and shown to dealers, I think uploading documents has been disabled now?

EDIT: Those don't download anymore, anyone know how to upload stuff?

Many thanks for those very helpful documents. I had downloaded and printed them to use as enclosures for my legal letter to Honda (UK). If I need to take them to Court, they will go into my bundle for the hearing.

I had also bought a copy of the Telegraph 1st June 2024. The same "motoring expert" article can be accessed online, dated 3rd June (?) with a slightly different headline. It is useful becuse it corroborates both this defect not being a one-off isolated event, and more importantly the Honda Japan recall and translation into English of the relevant web page extract regarding the manufacturing defect, that is disputed by Honda (UK) in apparent conflict / contradiction regarding the official Honda Japan Recall statement about the defect and its cause. That Honda (UK) position seems untenable to me.

[madasafish]

Based on my experience with other curt cases, they will settle on the day of the hearing  - just before it starts.Seen multi million £ claims go like that...
They may also want a Non Disclosure Agreement - but seeing it is in the public domain already...

[coravel]

That's great news although I think most of us would be happy if Honda carried out a proper recall to avoid owners breaking down during a journey.

[Hicardo]

Precisely   

[Spodric]

I am bumping this thread because it has dropped off the first page again.

It is important that it continues to receive views.

[Tombola]

I am bumping this thread because it has dropped off the first page again.

It is important that it continues to receive views.

Maybe the moderators could consider making this topic a "sticky"

[Tox Laximus]

Added some attachments that might be helpful in your quest to get your dealer take notice...

NOTE: 02 Is The Daily Telegraph segment and 03 is the whole page.