Author Topic: Error Message  (Read 20781 times)

Jocko

  • Approved Member
  • *
  • Posts: 9356
  • Country: scotland
  • Fuel economy:
  • My Honda: Died from rust.
Re: Error Message
« Reply #15 on: September 01, 2017, 10:28:16 AM »
Sounds complicated. Let me know what I have to do and I'll give it a try.
One other thing I didn't add. I use mobile broadband so I present various IP addresses to sites I try to reach.

d2d4j

  • Approved Member
  • *
  • Posts: 287
  • Country: gb
  • My Honda: Jazz SI 5 Dr
Re: Error Message
« Reply #16 on: September 01, 2017, 10:34:52 AM »
Hi jocko

Many thanks

It sounds complicated but reality is it's very easy

Please could I ask what your computer operating system is (windows 7, 8 or 10), Linux etc

I'll lookup the detail needed and post how to change (simple change by adding a line to host file - copy and paste)

It is very important that this line be deleted after issue is resolved and not left in place, or in future any changes to hosting would mean you may not be able to access this website

I hope that's alright and I would test it myself, if I had the same issue you have here, but sorry, it is only maybe once a fortnight

Many thanks

John

d2d4j

  • Approved Member
  • *
  • Posts: 287
  • Country: gb
  • My Honda: Jazz SI 5 Dr
Re: Error Message
« Reply #17 on: September 01, 2017, 12:04:27 PM »
Hi
 
Just incase anyone wants to try my simple test, please find details below
 
(Please note to remember to delete the entries when the issue is fully resolved)
 
Locate your host file (note this is named host with no extention)
 
in windows, it is normally found in the following directory, but you could use search function for host file
 
C:\Windows\System32\drivers\etc
 
In linux or Mac it is in different directories, which is flavour dependant
 
Edit the host file (in windows say using notepad - please note, when using notepad, it normally places .txt at the end.  Once you save the file, rename the file to host and not host.txt - you will maybe presented with a warning, so please accept it)
 
On some windows/systems, it may not allow a host file to be saved in the directory listed above, so save to my documents, then goto C:\Windows\System32\drivers\etc, rename host to host1, and copy and paste the host file from my documents to C:\Windows\System32\drivers\etc
 
The change that need to be added are as follows:
 
91.222.9.75     clubjazz.org
 
so the host file would look similar to this
 
# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host
 
# localhost name resolution is handled within DNS itself.
#             127.0.0.1       localhost
#             ::1             localhost
 
 
91.222.9.75     clubjazz.org
 
All you need to do now is save the file as described above, but please make sure when saving the file, it does not add an extention (usually .txt), if so, please rename to host
 
Once you have completed these steps, when you open a browser, it will no longer go to an external DNS, so the nameserver issue would no longer be an issue to you.  You must though, delete the entry once it has been fully resolved or you still see the same issue.
 
Lastly, if you have any web browsers already open, please close them all down, then reopen a web browser and goto clubjazz.org (you may notice a very small speed increase or not)
 
Many thanks but I apologise if I am wrong
 
John


RichardA

  • Administrator
  • Approved Member
  • *
  • Posts: 3041
  • Country: gb
    • https://clubjazz.org
  • My Honda: 2007 1.4 i-DSi Sport manual
Re: Error Message
« Reply #18 on: September 01, 2017, 08:00:02 PM »
Maybe this is a Chrome issue after all? All the Google results for this problem appear to suggest it being Chrome-specific, unless Chrome is more picky over whatever is triggering it off.

Anyone here experiencing this problem who do not use Chrome?

40x (etc..) errors are easily identifiable, we have our own custom error pages with the Clubjazz logo and a link to the homepage and forum.

We use a shared hosting service which for the uninitiated means several websites use the same server.

d2d4j

  • Approved Member
  • *
  • Posts: 287
  • Country: gb
  • My Honda: Jazz SI 5 Dr
Re: Error Message
« Reply #19 on: September 01, 2017, 08:10:55 PM »
Hi RichardA

I see it sometimes using tapatalk

You may have more detail then what's shown in the browser but I would advice you have your nameservers corrected.

If a user using chrome would like to run my test (which would mean the nameserver issue would not exist for them), then that would identify quickly if the issue was the NS or not. However, this would only work if it was known how frequently it happened, and the test would then run 1 week past the expected date or end if same issue happened earlier. If you see what I mean

I do have say though, as your shared, you would not have access to the host graph for max overall connections (max is 254, but handle a lot more with workers then 254)

If you would like to pm me an extract of the failure, I maybe able to help more with more detail but I appreciate you most likely do not want to do that, sorry

I hope that helps

Many thanks

John

culzean

  • Approved Member
  • *
  • Posts: 8017
  • Country: england
Re: Error Message
« Reply #20 on: September 02, 2017, 08:50:31 AM »
Maybe this is a Chrome issue after all? All the Google results for this problem appear to suggest it being Chrome-specific, unless Chrome is more picky over whatever is triggering it off.

Anyone here experiencing this problem who do not use Chrome?

40x (etc..) errors are easily identifiable, we have our own custom error pages with the Clubjazz logo and a link to the homepage and forum.

We use a shared hosting service which for the uninitiated means several websites use the same server.

I use Waterfox (don't like Googles intrusive policies ),  recently updated to latest release  - still get it very infrequently,  about the same as before update - will try to get screen dump if it happens again.

When it has happened (except for when clubJazz site had the bandwidth problem many weeks ago) I normally get connected on the next (pretty much immediate) try anyway - and it is so infrequent that I certainly would not go to the extent of messing with windows files (IMHO Windows does not need an excuse to play up so I'm not going to poke a stick into a wasp nest LOL)
« Last Edit: September 02, 2017, 09:33:00 AM by culzean »
Some people will only consider you an expert if they agree with your point of view or advice,  when you give them advice they don't like they consider you an idiot

d2d4j

  • Approved Member
  • *
  • Posts: 287
  • Country: gb
  • My Honda: Jazz SI 5 Dr
Re: Error Message
« Reply #21 on: September 02, 2017, 11:27:53 AM »
Hi
 
I understand Culzean, if you were aiming the changes I suggested to host file, but honestly, I would never post to a non technical forum on changes which may cause issues.  The changes I proposed would just simply tell your computer where to find clubjazz.org, so it did not have to ask outside of computer, if you see what I mean.
 
Honestly, changing the lights to me was probably similar to asking for host file changes to you.
 
However, RichardA could be correct, and I most likely am totally wrong sorry.  The reason why I keep posting, is because if the issue is affecting chrome, the browser refresh should still not resolve the issue, and it does affect other browsers.
 
I hope RichardA does not mind, as the details are public anyway (they have to be for the website to work), and anyone could run checks, but there is very definately an issue on the nameservers (see below).
 
I understand most would perhaps not know what they were looking at, but in simple terms, when your browser makes a request, it looks to NS/DNS for where to go.  Now if you happen to hit the wrong NS/DNS, as the below shows, it has no records, therefore cannot go anywhere and page not found (could be called many things) is presented.  However, some browsers would bring up their search page with the failed domain website.
 
To put it very simply, clubjazz.org Nameservers are shown as
 
INFO
Name Server (NS) records at the TLD name server a0.org.afilias-nst.info:
 
ns1.vidahost.com
ns2.vidahost.com
 
a manual check of the DNS for clubjazz.org using these 2 nameservers shows as failed
 
> clubjazz.org ns1.vidahost.com
Server:  ns1.vidahost.com
Addresses:  2a01:9cc0:0:9::2
          91.198.165.131
 
*** ns1.vidahost.com can't find clubjazz.org: No response from server
 
> clubjazz.org ns2.vidahost.com
Server:  ns2.vidahost.com
Addresses:  2a01:9cc0:0:8::2
          91.146.110.188
 
*** ns2.vidahost.com can't find clubjazz.org: No response from server
> clubjazz.org ns1.footholds.net
Server:  ns1.footholds.net
Address:  95.142.155.14
 
The nameservers with DNS are
 
Name Servers Found at ns1.vidahost.com for clubjazz.org NOT found at a0.org.afilias-nst.info:
 
ns2.footholds.net
ns1.footholds.net
 
a manual check of the DNS for clubjazz.org using these 2 nameservers shows as good
 
> clubjazz.org ns1.footholds.net
Server:  ns1.footholds.net
Address:  95.142.155.14
 
clubjazz.org    internet address = 91.222.9.75
clubjazz.org    MX preference = 0, mail exchanger = clubjazz.org
clubjazz.org
        primary name server = ns1.footholds.net
        responsible mail addr = serveremails.raim.co.uk
        serial  = 2017052204
        refresh = 3600 (1 hour)
        retry   = 7200 (2 hours)
        expire  = 1209600 (14 days)
        default TTL = 86400 (1 day)
clubjazz.org    text =
 
        "v=spf1 +a +mx +ip4:195.62.28.18 ?all"
clubjazz.org    nameserver = ns2.footholds.net
clubjazz.org    nameserver = ns1.footholds.net
ns1.footholds.net       internet address = 95.142.155.14
ns2.footholds.net       internet address = 91.198.165.131
 
> clubjazz.org ns2.footholds.net
Server:  ns2.footholds.net
Address:  91.198.165.131
 
clubjazz.org    internet address = 91.222.9.75
clubjazz.org    nameserver = ns1.footholds.net
clubjazz.org    nameserver = ns2.footholds.net
clubjazz.org    MX preference = 0, mail exchanger = clubjazz.org
clubjazz.org    text =
 
        "v=spf1 +a +mx +ip4:195.62.28.18 ?all"
clubjazz.org
        primary name server = ns1.footholds.net
        responsible mail addr = serveremails.raim.co.uk
        serial  = 2017052204
        refresh = 3600 (1 hour)
        retry   = 7200 (2 hours)
        expire  = 1209600 (14 days)
        default TTL = 86400 (1 day)
ns1.footholds.net       internet address = 95.142.155.14
ns2.footholds.net       internet address = 91.198.165.131
 
This is why I posted that the nameservers should be corrected.
 
RichardA, if you do not fully understand, but wish them to be corrected, you need to open a support ticket with your hosting company, and you could copy and paste this post, simply asking for them to correct the nameservers, which their support should understand when they see my post, test themselves and correct.  Once corrected, a new test needs to be carried out after 24 hours to confirm nameservers corrected.
 
I hope that helps a little, and I think this may stop the browser issue been seen/reported.
 
Many thanks
 
John
 
Name Servers
 
 
INFO
Name Server (NS) records at the TLD name server a0.org.afilias-nst.info:
 
ns1.vidahost.com
ns2.vidahost.com
 
INFO
The TLD name server a0.org.afilias-nst.info did not send A records (GLUE) for the name servers in the additional section!
 
INFO
ns1.vidahost.com has the following A Records:
 
91.198.165.131 (TTL: 14400 seconds), located at United Kingdom
 
INFO
ns2.vidahost.com has the following A Records:
 
91.146.110.188 (TTL: 14400 seconds), located at
 
PASS
All of your name servers have A records.
 
PASS
All of your name servers are on seperate IP addresses.
 
PASS
Your name servers are geo distributed. This is the right thing to do to ensure the best availability
 
PASS
Your name server ns1.vidahost.com is responding to DNS queries.
 
WARNING
Name Servers Found at a0.org.afilias-nst.info for clubjazz.org NOT found at ns1.vidahost.com:
 
ns1.vidahost.com
ns2.vidahost.com
 
WARNING
Name Servers Found at ns1.vidahost.com for clubjazz.org NOT found at a0.org.afilias-nst.info:
 
ns2.footholds.net
ns1.footholds.net
 
WARNING
Your name server ns1.vidahost.com is responding with a different set of NS records as compared to the TLD server a0.org.afilias-nst.info!
 
PASS
Name server ns1.vidahost.com sent A records (GLUE) along with the response for the NS records query for clubjazz.org.
 
PASS
Your name server ns2.vidahost.com is responding to DNS queries.
 
WARNING
Name Servers Found at a0.org.afilias-nst.info for clubjazz.org NOT found at ns2.vidahost.com:
 
ns1.vidahost.com
ns2.vidahost.com
 
WARNING
Name Servers Found at ns2.vidahost.com for clubjazz.org NOT found at a0.org.afilias-nst.info:
 
ns1.footholds.net
ns2.footholds.net
 
WARNING
Your name server ns2.vidahost.com is responding with a different set of NS records as compared to the TLD server a0.org.afilias-nst.info!
 
PASS
Name server ns2.vidahost.com sent A records (GLUE) along with the response for the NS records query for clubjazz.org.
 
WARNING
The NS records returned by your name servers are not consistent with either the TLD server a0.org.afilias-nst.info or some of your other name servers. See above. The reason for this could be that you have different name servers at your domain name registrar as compared to your NS records. Even if this could be ok, you should always have the same name servers at your registrar and at your NS records.
 
PASS
Your name server ns1.vidahost.com is authoritative for the domain name clubjazz.org.
 
PASS
Your name server ns2.vidahost.com is authoritative for the domain name clubjazz.org.
 
PASS
The SOA serial is the same at all your name servers.
 
PASS
None of your name servers seem to allow recursive queries.
 
 
Default Server:  google-public-dns-a.google.com
Address:  8.8.8.8
 
> set type=any
> clubjazz.org
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
 
Non-authoritative answer:
clubjazz.org    internet address = 91.222.9.75
clubjazz.org    nameserver = ns1.footholds.net
clubjazz.org    nameserver = ns2.footholds.net
clubjazz.org
        primary name server = ns1.footholds.net
        responsible mail addr = serveremails.raim.co.uk
        serial  = 2017052204
        refresh = 3600 (1 hour)
        retry   = 7200 (2 hours)
        expire  = 1209600 (14 days)
        default TTL = 86400 (1 day)
clubjazz.org    MX preference = 0, mail exchanger = clubjazz.org
clubjazz.org    text =
 
        "v=spf1 +a +mx +ip4:195.62.28.18 ?all"
> clubjazz.org ns1.vidahost.com
Server:  ns1.vidahost.com
Addresses:  2a01:9cc0:0:9::2
          91.198.165.131
 
*** ns1.vidahost.com can't find clubjazz.org: No response from server
> clubjazz.org ns2.vidahost.com
Server:  ns2.vidahost.com
Addresses:  2a01:9cc0:0:8::2
          91.146.110.188
 
*** ns2.vidahost.com can't find clubjazz.org: No response from server
> clubjazz.org ns1.footholds.net
Server:  ns1.footholds.net
Address:  95.142.155.14
 
clubjazz.org    internet address = 91.222.9.75
clubjazz.org    MX preference = 0, mail exchanger = clubjazz.org
clubjazz.org
        primary name server = ns1.footholds.net
        responsible mail addr = serveremails.raim.co.uk
        serial  = 2017052204
        refresh = 3600 (1 hour)
        retry   = 7200 (2 hours)
        expire  = 1209600 (14 days)
        default TTL = 86400 (1 day)
clubjazz.org    text =
 
        "v=spf1 +a +mx +ip4:195.62.28.18 ?all"
clubjazz.org    nameserver = ns2.footholds.net
clubjazz.org    nameserver = ns1.footholds.net
ns1.footholds.net       internet address = 95.142.155.14
ns2.footholds.net       internet address = 91.198.165.131
> clubjazz.org ns2.footholds.net
Server:  ns2.footholds.net
Address:  91.198.165.131
 
clubjazz.org    internet address = 91.222.9.75
clubjazz.org    nameserver = ns1.footholds.net
clubjazz.org    nameserver = ns2.footholds.net
clubjazz.org    MX preference = 0, mail exchanger = clubjazz.org
clubjazz.org    text =
 
        "v=spf1 +a +mx +ip4:195.62.28.18 ?all"
clubjazz.org
        primary name server = ns1.footholds.net
        responsible mail addr = serveremails.raim.co.uk
        serial  = 2017052204
        refresh = 3600 (1 hour)
        retry   = 7200 (2 hours)
        expire  = 1209600 (14 days)
        default TTL = 86400 (1 day)
ns1.footholds.net       internet address = 95.142.155.14
ns2.footholds.net       internet address = 91.198.165.131
> clubjazz.org a0.org.afilias-nst.info
Server:  a0.org.afilias-nst.info
Addresses:  2001:500:e::1
          199.19.56.1
 
*** a0.org.afilias-nst.info can't find clubjazz.org: No response from server

Geoffers

  • Approved Member
  • *
  • Posts: 76
  • Country: gb
  • Work is the curse of the drinking classes!
  • My Honda: 2016 HR-V SE-Navi Diesel
Re: Error Message
« Reply #22 on: September 02, 2017, 12:47:08 PM »
For what it's worth I get this problem from time to time.
I use Win 10 64bit , IE 11, Edge, and IPv4 Google Name servers!
Geoff, York, UK.             Now driving an HR-V after 4 Jazzes!

RichardA

  • Administrator
  • Approved Member
  • *
  • Posts: 3041
  • Country: gb
    • https://clubjazz.org
  • My Honda: 2007 1.4 i-DSi Sport manual
Re: Error Message
« Reply #23 on: September 03, 2017, 11:44:18 AM »
@d2d4j

Thanks, I've put in a support ticket with the host.

I've had an issue using Firefox on Mac a few weeks back but it went away as quickly as it appeared.

I've experienced problems with Tapatalk but it's error messages within the app are very generic and don't give any real information.

guest1372

  • Guest
Re: Error Message
« Reply #24 on: September 03, 2017, 05:05:46 PM »
{TL;dr} ns1.vidahost.com ~bad, ns1.footholds.net ~good

Just to back up what d2d4j says, the temporary outage some experience does look like a temporary DNS failure.  Performing a couple of lookups gives conflicting answers of ns1 & ns2.vidahost.com and ns1 & ns2.footholds.net for nameservers, plus reveals a temporary name resolution failure using vidahost.com nameservers that seems to work second time round, but always works first time successfully using ns1 & ns2.footholds.net

Although ns1.vidahost.com = 91.198.165.131 = ns2.footholds.net and ns3.vidahost.com = 95.142.155.14 = ns1.footholds.net it is likely they are balanced and directed over several virtual machines behind these single IP .  Resolution via ns1 ns2 ns3 & ns4.vidahost.com nameservers always fails if it has not been asked to resolve clubjazz.org recently, a quick second request works OK but then it seems to forget about clubjazz.org again after another 60 seconds although setting the timeout for name resolution to 6 seconds seems to mostly allow enough time for a valid response.  Responses from the footholds.net nameservers seem instant.

I'd suggest the WHOIS record is amended to agree with the nameservers records as ns1 & ns2.footholds.net unless Paragon suggest it should be the other way around.
--
TG

> whois clubjazz.org
Connecting to ORG.whois-servers.net...

Domain ID: D149704362-LROR
Registrar WHOIS Server: whois.paragonnames.net
Name Server: NS1.VIDAHOST.COM
Name Server: NS2.VIDAHOST.COM

> nslookup
> clubjazz.org ns1.vidahost.com

Server:  ns1.vidahost.com
Addresses:  2a01:9cc0:0:9::2
          91.198.165.131

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to ns1.vidahost.com timed-out

> clubjazz.org ns1.vidahost.com
Server:  ns1.vidahost.com
Addresses:  2a01:9cc0:0:9::2
          91.198.165.131

clubjazz.org    internet address = 91.222.9.75
clubjazz.org    nameserver = ns1.footholds.net
clubjazz.org    nameserver = ns2.footholds.net



[attachment deleted by admin]

d2d4j

  • Approved Member
  • *
  • Posts: 287
  • Country: gb
  • My Honda: Jazz SI 5 Dr
Re: Error Message
« Reply #25 on: September 03, 2017, 07:11:34 PM »
Hi

Many thanks RichardA and TG

Ideally, the NS need to be vidahost NS I would have thought, given vidahost are the host

To be honest though, it really does not matter which is used, as long as the TLD and NS match. Both respond equally well from a lookup time and both run powerdns (which will be clustered I think)

If you want to post when NS have been corrected and we can test to confirm

Many thanks

John

VicW

  • Topic Starter
  • Approved Member
  • *
  • Posts: 1441
  • Country: england
  • My Honda: 07 Plate Civic 1.8 i-Shift.
Re: Error Message
« Reply #26 on: September 03, 2017, 08:33:12 PM »
Thanks for the replies.
Since I posted the original question the error message hasn't appeared again so something has come of the chat.

Vic.

d2d4j

  • Approved Member
  • *
  • Posts: 287
  • Country: gb
  • My Honda: Jazz SI 5 Dr
Re: Error Message
« Reply #27 on: September 03, 2017, 08:48:59 PM »
Hi vicw

I'm sorry, the changes have not yet been made, or if they have, propagated.

I think most do not realise, your computer retains dns cache, your router retains dns cache, your isp retains cache etc.... even google retains dns cache and whilst TTL may show short, it can be ignored or overriden by some, so it's likely your still using stale dns

The time to confirm if this was the issue would be to allow a full month to go by, once the NS have been corrected, and if you do not see the issue in that time, it is safe to assume it was NS been wrong

I hope that helps a little

Many thanks

John

RichardA

  • Administrator
  • Approved Member
  • *
  • Posts: 3041
  • Country: gb
    • https://clubjazz.org
  • My Honda: 2007 1.4 i-DSi Sport manual
Re: Error Message
« Reply #28 on: September 03, 2017, 10:26:58 PM »
My host have checked the error logs around the time the OP reported the problem and found nothing.


d2d4j

  • Approved Member
  • *
  • Posts: 287
  • Country: gb
  • My Honda: Jazz SI 5 Dr
Re: Error Message
« Reply #29 on: September 03, 2017, 10:37:58 PM »
Hi RichardA

Many thanks

It is better to have the NS corrected even if this is not the issue

The logs for dns from the 30 August would be old, we certainly do not hold logs from dns/NS due to volume in use, and most platforms are cron for deletion once a certain log file size has been reached in a log folder or time stamp

I am not saying though, vidahost have not checked logs and do not keep logs from 4/5 days ago, so you can only go by what the host states

As I say though, it is better to have NS fully corrected so it can be 100% excluded, as given the descriptions of user issues, cannot find then can, and NS wrong, would indicate NS been the issue

Bet your glad I do this for my job and advice on hosting technical forum (infact I'm a super moderator) but mechanically, I know nothing sorry, so most lose me on mechanical things, like fitting lights or car wiring

Many thanks

John

Tags:
 

Back to top