Author Topic: Apple CarPlay occasional connection issue  (Read 16173 times)

sportse

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Apple CarPlay occasional connection issue
« on: March 10, 2022, 11:15:22 AM »
As well as the variable start up times for the infotainment system on second start of the day sometimes, I’ve also had another issue twice now over the last 6 months.

The car just won’t connect to the phone, wired CarPlay, saying no connection possible.

I’ve tried restarting the phone and restarting the car but no luck - when the issue happens the car and phone won’t connect.

The only thing I can do is move the usb cable to the power socket and then try again later after maybe 10-20 minutes, when it works.

Obviously some bug to do with CarPlay and the infotainment unit, but as it happens rarely it’s likely impossible to find :(

NoelM

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Re: Apple CarPlay occasional connection issue
« Reply #1 on: March 10, 2022, 12:11:37 PM »
That’s exactly how the issues started with mine, which I posted previously

sportse

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Re: Apple CarPlay occasional connection issue
« Reply #2 on: March 10, 2022, 01:32:45 PM »
Mine has only done it twice so far, once before the service a while ago and once today.

Hopefully it won’t get worse - at least I have a dashboard mount for my phone so when the car infotainment system fails I can still see the phone screen.

The delay in starting up happens occasionally, sometimes it has the menu up quickly whereas at other times it’s just a blank screen for a while.

Kremmen

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Re: Apple CarPlay occasional connection issue
« Reply #3 on: March 10, 2022, 02:12:06 PM »
Same on Android Auto wireless. It's either almost instantaneous once the headunit boots up or takes about 2 minutes to connect.
Let's be careful out there !

sportse

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Re: Apple CarPlay occasional connection issue
« Reply #4 on: March 10, 2022, 08:34:17 PM »
Looks like a common issue.

I’ve also noticed recently that sometimes after reversing it doesn’t switch back to CarPlay and instead goes to the main menu screen.

Pressing the CarPlay icon brings it back.

NoelM

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Re: Apple CarPlay occasional connection issue
« Reply #5 on: March 11, 2022, 09:22:10 AM »
Try a factory reset. It took four to sort mine out. It appears to be fine since

sportse

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Re: Apple CarPlay occasional connection issue
« Reply #6 on: March 11, 2022, 10:31:51 AM »
Thanks, will try that - it's an annoying failure, as generally the infotainment unit has been fine.

I wish Honda would bring back traffic/etc to the inbuilt unit or change sat nav providers though, as that would be the easiest option to use when carplay fails as it is already built in on EX.

NoelM

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Re: Apple CarPlay occasional connection issue
« Reply #7 on: March 11, 2022, 11:56:19 AM »
Yeh agree with that. Biggest pain about factory reset is loosing all other settings and having to reinstall

Kremmen

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Re: Apple CarPlay occasional connection issue
« Reply #8 on: March 11, 2022, 11:57:13 AM »
From what I understand the HRV has traffic via a similar system to using your Smartphone to provide traffic to Garmin and TT standalone units.

If they could software update our units to allow Smartphone linked traffic, that would be welcome.
Let's be careful out there !

Kremmen

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Re: Apple CarPlay occasional connection issue
« Reply #9 on: March 11, 2022, 11:58:31 AM »
Yeh agree with that. Biggest pain about factory reset is loosing all other settings and having to reinstall

Make a note of all your settings, radio stations, volume levels, etc.
Let's be careful out there !

sportse

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Apple CarPlay occasional connection issue
« Reply #10 on: March 11, 2022, 12:17:25 PM »
I’ve just done the factory reset, it stayed at a blank screen for a few minutes before I got the message to hold down the audio power button for 2 seconds to reset security.

It wasn’t too bad, as I mainly use CarPlay, so radio settings weren’t needed. I’ve decided to leave the built in navigation alone as I don’t use it.

I connected to home WiFi to download the owners manual. It seemed to want to download all languages, so I changed that to just UK only.

The main settings for me were ‘warning messages’ on - by default it doesn’t tell you what the icons on the dash do or what function the scroll wheel button press is. Plus resetting the trip logs A on power off and B on refuelling is something I have set.

sportse

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Re: Apple CarPlay occasional connection issue
« Reply #11 on: March 23, 2022, 08:23:25 AM »
Same error again today - connection not possible.

I think it might be related to gps signal / mobile phone signal.

When it failed I gave up, but tried again a mile later and it worked. The jazz or phone hadn’t been turned off.

Perhaps there is some gps / mobile check made when the phone is connected to the Jazz.

If it doesn’t get a clear signal it just comes back with no connection?

sportse

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Re: Apple CarPlay occasional connection issue
« Reply #12 on: March 23, 2022, 11:44:29 AM »
Sadly not - completely failed on the second trip :(

Driving along using CarPlay when the infotainment screen went black. No response from the audio controls either.

Managed to get the car menu up, but CarPlay wouldn’t come back - just showing connection not possible.

Until I had reached my destination, when I tried it again and it connected!

There’s something funny with Jazz infotainment/CarPlay - I’ll try yet another factory reset.

NoelM

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Re: Apple CarPlay occasional connection issue
« Reply #13 on: March 23, 2022, 11:49:15 AM »
Sorry to see that the issue is still there. I think I said before that over the weekend with my issue I had to factory reset four times and again when it went to the dealers. It’s been ok since (fingers crossed).
Dealer did say that they have had a few with similar issues. So I gues it must be a software problem within the Honda system.

sportse

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Re: Apple CarPlay occasional connection issue
« Reply #14 on: March 23, 2022, 12:30:57 PM »
Thanks - my car is booked in next week for an oil change, so I’ve asked them to look at it as well.

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