Clubjazz - Honda Jazz & HR-V Forums
Honda Jazz Forums => Honda Jazz Mk4 2020 - => Topic started by: sportse on March 10, 2022, 11:15:22 AM
-
As well as the variable start up times for the infotainment system on second start of the day sometimes, I’ve also had another issue twice now over the last 6 months.
The car just won’t connect to the phone, wired CarPlay, saying no connection possible.
I’ve tried restarting the phone and restarting the car but no luck - when the issue happens the car and phone won’t connect.
The only thing I can do is move the usb cable to the power socket and then try again later after maybe 10-20 minutes, when it works.
Obviously some bug to do with CarPlay and the infotainment unit, but as it happens rarely it’s likely impossible to find :(
-
That’s exactly how the issues started with mine, which I posted previously
-
Mine has only done it twice so far, once before the service a while ago and once today.
Hopefully it won’t get worse - at least I have a dashboard mount for my phone so when the car infotainment system fails I can still see the phone screen.
The delay in starting up happens occasionally, sometimes it has the menu up quickly whereas at other times it’s just a blank screen for a while.
-
Same on Android Auto wireless. It's either almost instantaneous once the headunit boots up or takes about 2 minutes to connect.
-
Looks like a common issue.
I’ve also noticed recently that sometimes after reversing it doesn’t switch back to CarPlay and instead goes to the main menu screen.
Pressing the CarPlay icon brings it back.
-
Try a factory reset. It took four to sort mine out. It appears to be fine since
-
Thanks, will try that - it's an annoying failure, as generally the infotainment unit has been fine.
I wish Honda would bring back traffic/etc to the inbuilt unit or change sat nav providers though, as that would be the easiest option to use when carplay fails as it is already built in on EX.
-
Yeh agree with that. Biggest pain about factory reset is loosing all other settings and having to reinstall
-
From what I understand the HRV has traffic via a similar system to using your Smartphone to provide traffic to Garmin and TT standalone units.
If they could software update our units to allow Smartphone linked traffic, that would be welcome.
-
Yeh agree with that. Biggest pain about factory reset is loosing all other settings and having to reinstall
Make a note of all your settings, radio stations, volume levels, etc.
-
I’ve just done the factory reset, it stayed at a blank screen for a few minutes before I got the message to hold down the audio power button for 2 seconds to reset security.
It wasn’t too bad, as I mainly use CarPlay, so radio settings weren’t needed. I’ve decided to leave the built in navigation alone as I don’t use it.
I connected to home WiFi to download the owners manual. It seemed to want to download all languages, so I changed that to just UK only.
The main settings for me were ‘warning messages’ on - by default it doesn’t tell you what the icons on the dash do or what function the scroll wheel button press is. Plus resetting the trip logs A on power off and B on refuelling is something I have set.
-
Same error again today - connection not possible.
I think it might be related to gps signal / mobile phone signal.
When it failed I gave up, but tried again a mile later and it worked. The jazz or phone hadn’t been turned off.
Perhaps there is some gps / mobile check made when the phone is connected to the Jazz.
If it doesn’t get a clear signal it just comes back with no connection?
-
Sadly not - completely failed on the second trip :(
Driving along using CarPlay when the infotainment screen went black. No response from the audio controls either.
Managed to get the car menu up, but CarPlay wouldn’t come back - just showing connection not possible.
Until I had reached my destination, when I tried it again and it connected!
There’s something funny with Jazz infotainment/CarPlay - I’ll try yet another factory reset.
-
Sorry to see that the issue is still there. I think I said before that over the weekend with my issue I had to factory reset four times and again when it went to the dealers. It’s been ok since (fingers crossed).
Dealer did say that they have had a few with similar issues. So I gues it must be a software problem within the Honda system.
-
Thanks - my car is booked in next week for an oil change, so I’ve asked them to look at it as well.
-
Once happened to me too, iphone 13 Pro Max refused to connect to multimedia right after i added bluetooth headphones, solved by switching to airplane mode in smartphone, and switching off bluetooth in the multimedia, then switched all back ON , never happened again (but i rarely using bluetooth headphones), in comparison with wireless Android Auto the Apple CarPlay working much better for me (sad only that google maps without voice guidance, and can't zoom maps using touch screen like in AA) .
There in engeneer menu that i used to switch Android Auto to work wireless exist menu to backup User data to USB flash drive !!!
I can`t check now if this backup working - on my multimedia usb misteriusly stopped working, now waiting for replacement.
-
I only use wired CarPlay - I know there have been some issues with people using usb music sticks, could be something to do with wired connection maybe?
I found wireless CarPlay to be too slow when jumping forward music tracks.
-
Do you still able to play music from usb stick ?
Do phone get charge from this port ?
When usb in my multimedia stopped working i seen message about problem with charging my device,
this message well know to Honda drivers as i find this on several Honda forums, and this not only charging - USB port that used for car play and android auto stopped working completely !!!!
-
I've been OK with wireless Android Auto.
I use the connected USB port for playing music from a stick.
I'm using my bespoke active phone holder and that is connected to the passenger side rear USB.
What I have noticed is that if my phone gets either a Google update or a Android Auto update, which does occur even though it's Android 12 with AA built in, then the next time in the car it sits on 'trying to connect' for about 2 minutes, but, it always connects, never fails.
But if there hasn't been any phone Google updates, rare as it seems to update every other day, then AA kicks in almost immediately.
-
I've enabled wireless carplay in mine again, and am plugging into the power port rather than the data port.
Hopefully it may make a difference. It's quite frustrating when the system crashes during a drive.
-
My phone, Sammy Galaxy S10, is doing quite a lot of work as well :
Wireless Android Auto
Bluetooth to headunit for HFT
Multimedia connection to headunit for Speedtrap Alert
Bluetooth connection to Garmin DS61 for traffic
and it all works.
-
The USB connection on Hondas does seem to be a bit flaky. I found a load of complaints about it from CRV owners in America.
I’m using CarPlay through wireless now. No crashes so far, but it’s not as good.
There’s a significant delay when pressing the steering wheel buttons to change tracks, and more of a delay when pressing the voice button compared to wired CarPlay. But if it doesn’t crash, I’ll put up with it.
I am also having the weird gps catch up issue that others have had. The map display is behind where you are, then suddenly catches up to your actual position.
-
My Android Auto Google map, even in the data hungry satellite view, seems to be quite accurate.
I have downloaded the maps to my phone, maybe that helps.
-
My Android Auto Google map, even in the data hungry satellite view, seems to be quite accurate.
I have downloaded the maps to my phone, maybe that helps.
I'm using TomTom with downloaded maps - many times the location is spot on, but it will sometimes fall behind and then catch up.
It didn't do it as much on wired CarPlay, so there seem to be various bugs with Honda CarPlay.
-
...8/10 on the wireless Android auto for me
On a side note did the H-RV get a different sat nav to the Jazz? As the default map colour is a mix of grey hues for the day time maps whereas mine is a mix of greens. Unless I missed the option to change somewhere?
-
IIRC the HRV standard Garmin navigation has a facility to connect to a smartphone to receive 'internet traffic' so there is at least one difference.
Whilst I'm quite happy with AA Google maps traffic/detour and my standalone Garmin DS61 Smartlink traffic, it would be nice to have the HRV traffic system with a view to removing the DS61.
-
IIRC the HRV standard Garmin navigation has a facility to connect to a smartphone to receive 'internet traffic' so there is at least one difference.
Whilst I'm quite happy with AA Google maps traffic/detour and my standalone Garmin DS61 Smartlink traffic, it would be nice to have the HRV traffic system with a view to removing the DS61.
Looks like the HRV can also update the maps via wifi instead of the USB stick shuffling we have to do.
Hopefully some software updates for Jazz will be coming, we are falling quite far behind HRV and Civic even though the systems should be pretty much the same.
Maybe purposely by Honda to make people upgrade to a more expensive car?
-
The USB connection on Hondas does seem to be a bit flaky. I found a load of complaints about it from CRV owners in America.
I’m using CarPlay through wireless now. No crashes so far, but it’s not as good.
There’s a significant delay when pressing the steering wheel buttons to change tracks, and more of a delay when pressing the voice button compared to wired CarPlay. But if it doesn’t crash, I’ll put up with it.
I am also having the weird gps catch up issue that others have had. The map display is behind where you are, then suddenly catches up to your actual position.
Interesting…..I have the CRV hybrid as well a wife’s Jazz and I’ve never had any issues over 2 years with the CRV USB connections ( one phone dedicated and adjacent usb for music ….both front console)
I think a lot of this is down to Garmin software and CRV head units are Alpine I think?
-
I will admit that I had a problem with the USB stick I'd been using in 2 Civics without issue.
I bought a new low profile USB and it's been 100% reliable.
Maybe change your phone cable ?
-
I will admit that I had a problem with the USB stick I'd been using in 2 Civics without issue.
I bought a new low profile USB and it's been 100% reliable.
Maybe change your phone cable ?
I've tried it on two different iPhones running two different versions of iOS and using two different cables now :(
Perhaps CarPlay is just too advanced for the Jazz processor if you are running music and satnav and it's crashing due to an overload of information?
-
I replied the same in the other thread, try just Nav as a test.
-
From the service manager of the dealer:
1) Don't use USB! Apparently the car is designed to only use wireless connections
2) If you do use USB, you can only use the manufacturer phone cable. Honda technical apparently will refuse to investigate any issues where you aren't using the supplied cable.
From the boot loop thread, it looks like Honda have some issues with their software - I've never heard of a USB stick of music crashing a car before.
-
From the service manager of the dealer:
1) Don't use USB! Apparently the car is designed to only use wireless connections
2) If you do use USB, you can only use the manufacturer phone cable. Honda technical apparently will refuse to investigate any issues where you aren't using the supplied cable.
From the boot loop thread, it looks like Honda have some issues with their software - I've never heard of a USB stick of music crashing a car before.
Looks like you need to change dealers if that’s what they are telling you.
-
Unfortunately there aren’t many dealers about.
The supplying dealer wasn’t much use, messing up the lifeshine twice as well as not being much use with mechanical queries.
The most local dealer (that used to service my accord) I think are going out of business as they don’t reply to emails and appear to not have loan cars anymore despite not being near public transport.
The dealer I use for servicing my Jazz I think are doing their best, but appear to be hampered by Honda themselves.
Several long term review models in the press have had issues but Honda hasn’t stepped up and solved them.
My issue with a blank screen on startup was the same one as what car? had with theirs.
Honda won’t accept complaints unless they come from the actual customer preferably with video proof.
A video of a blank screen isn’t much use I would have thought.
Also intermittent issues can’t be shown - Honda technical requires proof before they will even raise a case.
-
How things seem to be changing.
I've been on the Civic forum since 2007 and as long as you have an up to date Honda service record they have been quick to respond.
A warranty is a warranty and I would be pushing.
-
Yes, it’s a pretty poor showing from Honda - like the change to this variable servicing without oil changes, they seem to be cutting back and saving costs. Now not even investigating issues.
My previous civic and accord were always dealt with quickly and everything worked.
I’ve had many little niggles with the Jazz, mostly software related.
As with the Honda + app, their software doesn’t seem fully developed- just released as is and left.
-
That's the Microsoft theory ....
Patch it out and wait for the phone to ring.
-
As per my other threads I've had trouble with the voice guidance knock out being caused by alleged corruption on my usb sticks even with switched infotainment head units.
I had to push to get this done as the Honda Dealer can only go so far.
"Honda Technical" are now based in Germany and my dealer said that they were notoriously slow in responding to dealer supplied videos of my problems..... the car had been sporadically with the dealer for a total of over 6 weeks since November
I managed to get my case escalated to the highest level 3 through EUHME-UK Customer Head Office, a 'phone number I had seen on their documentation was 01344 888 489 and an email of customer.headoffice@honda-eu.com
Using this did get things progressed more quickly so may be worth a try.
Looks like dodgy software is the main issue?
Good luck and keep us informed
-
I think we have to remember that Honda have effectively withdrawn for UK with closure of their main facilities here. UK sales are only about 1% of total sales so it is unlikely we will get the same service as when they had a factory and major resources based in UK. Customer Service etc. is now outsourced and inevitably has led to a decline in customer satisfaction - sorry to say but there must now be a question mark over Honda’s commitment to long term viability in UK. At the UK level of sales it’s hardly worth the effort.
-
I think we have to remember that Honda have effectively withdrawn for UK with closure of their main facilities here. UK sales are only about 1% of total sales so it is unlikely we will get the same service as when they had a factory and major resources based in UK. Customer Service etc. is now outsourced and inevitably has led to a decline in customer satisfaction - sorry to say but there must now be a question mark over Honda’s commitment to long term viability in UK. At the UK level of sales it’s hardly worth the effort.
Sadly from my experience, I think that's the case - as someone said, Honda rarely issued updates for models already released even when UK sales were a much bigger market for them.
Looking around the dealership while I was waiting to pick up my car, there were big pictures still on the walls from the past - the manufacturing facility, the accord and the legend... all gone now.
They had a HRV parked out the front, on sale for £33k! But inside it may have been the same as when I last visited with my accord many years ago.
-
If all RHD Hondas were global then shipping a few here would be worthwhile but having to cater for stupid NCAP ideas must be crippling.
Hopefully the new Civic will be well received, especially if it drives like our Jazz.
-
Both issues still happening despite switching to Apple Wireless CarPlay and having nothing at all plugged into the USB data port. :(
But I now have both on video
1) Start the car and all I get is a blank infotainment screen - the video was taken after I had started the car, put my seatbelt on and still had time to get my phone out and take the video. Completely black screen for over 30 seconds before the menu suddenly appears. The same issue What Car? magazine had with their own long term Jazz:
2) Even though phone shows available, you can't connect. Same issue either at start when the phone doesn't connect automatically or manually or sometimes it drops when you are driving, losing carplay and won't manually reconnect until some random time later it may start working again:
-
I managed to get my case escalated to the highest level 3 through EUHME-UK Customer Head Office, a 'phone number I had seen on their documentation was 01344 888 489 and an email of customer.headoffice@honda-eu.com
Using this did get things progressed more quickly so may be worth a try.
Looks like dodgy software is the main issue?
Good luck and keep us informed
Many thanks, I've emailed them copies of the videos
-
Blank screen issue 30 seconds after start:
(https://uploads.tapatalk-cdn.com/20220402/0085a952b9f3bd2d3fd9c9e28e2384ca.jpg)
-
Can’t connect issue. After automatic connection doesn’t work, neither does manual connection:
(https://uploads.tapatalk-cdn.com/20220402/35c42ef4314f4191ef7d02225ef1de3d.jpg)
-
Maybe an unpair and go again ?
-
Maybe an unpair and go again ?
Sadly It's been unpaired and paired 4+ times now. Also 2 factory resets as well. The issues also happened on my old iPhone as well. It won't connect then maybe 5 minutes later it will. Goes for days without issue and then starts again.
No music playing, phone in the car and not charging this time. Previous times phone was charging, first times were when using wired CarPlay. It doesn't seem to make a difference.
I even drove 110 miles yesterday with no music playing, just sat nav, to see if there was a difference.
Definitely something funny with the Jazz software - exactly the same thing with the blank screen and the What Car? long term Jazz.
-
Has it always been like this ?
My third thought, considering you have the App and therefore telematics, has an OTA update caused a wobbly.
-
Yes, it’s been doing it for months.
Works fine for days then goes funny.
At the service the dealer checked all the service bulletins and software and said everything was up to date.
-
The dealer have managed to raise a technical query with Honda from my videos.
Next step is for it to go in for a deep factory reset - they disconnect the battery for an hour and then do another factory reset.
Hopefully that may fix the issues.
-
After reading another post .......
It seems that as part of the headunit bootup procedure it reads any USB devices plugged in ?
My USB stick is a small 16Gb FAT32. I wonder if larger sticks cause issues, especially over 64Gb.
I wonder if phones plugged into the active USB port with loads of music installed cause issues ?
-
Some peoples issues could indeed be caused by USB music / sticks - Honda systems don’t appear to be able to cope.
With mine, I’ve never had anything plugged into the USB apart from a data cable for the phone.
The car was doing the same thing with nothing at all plugged in as well, when I was using wireless CarPlay :(
So far working ok since the cold reset, but it’s only been a few days.
-
I forgot to add that I wonder if the wireless connection does the same checking. My phone has no music on it.
-
It could be - on CarPlay it might be getting ready to play music when you start it, as many times you can see the next track on the apple phone screen when not connected.
My start up issues have occurred without a phone being connected either wired or wireless - but maybe the car is trying to remember what track was playing last time when starting?
The software is generally a bit flaky unfortunately - my telematics issue with the unit disabling itself was supposed to be impossible without a Honda laptop according to the dealer.
Any decent software should just ignore anything plugged into the USB that wasn’t in a format it liked - rather than crashing the system.
-
It could be - on CarPlay it might be getting ready to play music when you start it, as many times you can see the next track on the apple phone screen when not connected.
My start up issues have occurred without a phone being connected either wired or wireless - but maybe the car is trying to remember what track was playing last time when starting?
The software is generally a bit flaky unfortunately - my telematics issue with the unit disabling itself was supposed to be impossible without a Honda laptop according to the dealer.
Any decent software should just ignore anything plugged into the USB that wasn’t in a format it liked - rather than crashing the system.
Thanks, I think there are a lot of issues with software that’s not robust, see other thread ongoing with music file format giving strange behaviour and loss of voice guidance…..I’m trying to keep it all as simple as possible. Also see that Google maps on Car play really lags on the Jazz: same set up on my CRV hybrid gives no problem!
-
I have the laggy maps too on CarPlay sometimes in the Jazz, it will drop behind and suddenly catch up.
Maybe the processor/data transfer limit in the Jazz isn’t quite good enough.
-
Interesting, my Samsung S10, Android 12, seems to have no issues.
I got a Android system update along with a couple of Google updates during the week so I was expecting the often 2 minute delay for Android Auto.
To my surprise the headunit booted up almost immediately and AA was just a few seconds behind.
-
Looks like the Honda technical solution of disconnecting the battery for one hour hasn’t worked.
No connection issues yet, but I am still occasionally getting the blank screen on startup.
Most of the time the Honda logo comes up straightaway and then I get the telematics screen to accept/wait before the menu comes up.
However, sometimes I either get a spinning circle logo or it’s just completely blank before the telematics screen comes up.
Last week I was again left waiting over 30 seconds after startup before I could use the menu.
-
Mine is random. Sometimes I get the nag screen almost immediately and sometimes it can take up to 30 secs as you say.
However, it's never failed to boot.
I don't have telematics.
-
Same black screen sometimes like Kremmen said, I think when we experience that black screen infotainment rebooting and that I think programmed, think about that how many times if you owned android tablet or phone you have weird behaviour just because you not rebooted you device for month or more.
-
Thanks for the replies.
It’s not really acceptable for Honda to sell a car that you can’t drive for 30 seconds sometimes as you are waiting for it to boot up before setting the infotainment.
Once every six months ok, but not happening weekly or more.
-
I actually don't mind.
I like to get settled and the headunit delay is no big issue for me. It's usually well on it's way by the time I've turned RDMS off.
Since my latest Android phone AA update it does seem to be kicking in quicker.
-
I had two passengers and boot luggage last week, we were all seated and belted up waiting for the infotainment unit to finish starting before we could drive away.
It’s not an issue I’ve heard of with other cars, so seems to be just Honda having these problems.
-
Today had carplay disconnected when I drive, at that time I not used navigation in car play or music, instead I choose honda fuel economy meters on infotainment screen.
Carplay connection back only after stopping at safe place and power off and on car, now when I think about that sometimes I simply can’t stop to do that, and Honda not giving to driver’s possibilities to reboot infotainment on the go.
That mean that I need to have 2 independent navigation devices in car, Android Auto in such condition when it’s disconnects have connecting back automatically.
-
Yes, I have my phone on the dash mount so that when CarPlay fails I can switch the cable from the usb data port to the power port and use the phone screen instead of the infotainment screen.
The phone is set for hands free voice control so I don’t need to touch it.
It’s not really very good that I have to do this in a brand new car. More what you would expect in an old banger.
-
Given they you have Carplay delays and headunit delays have you tried powering up with nothing plugged into the active USB port ? See if the headunit bootup speeds up and more reliably.
I'm thinking back to a Civic post where an incompatible USB stick caused bootup issues.
-
Given they you have Carplay delays and headunit delays have you tried powering up with nothing plugged into the active USB port ? See if the headunit bootup speeds up and more reliably.
I'm thinking back to a Civic post where an incompatible USB stick caused bootup issues.
Yes, sadly the boot up delays are all with nothing plugged in yet.
I wait until the main menu is on the screen before plugging anything in.
It also did it when I had wireless CarPlay running too, so looks like the issues are with the car.
-
Honda have just released an infotainment software update last week apparently that includes the black screen issue.
Mine is being updated later this week, hopefully it will sort the issue.
-
Fingers crossed.
It would be nice to find out what Honda think is the issue, just for info.
-
Apparently the black screen issue is only one part of the update, there are some other bigger issues around WiFi, foreign language, etc.
-
What would be the icing is the same software as the HRV so we could link a phone to the Garmin element and get the 'Internet Traffic'.
Whilst Google Maps works OK it would be nice to have a choice.
-
I’ve checked the cars own inbuilt software update function and it’s reporting that there is no update/it’s up to date - looks like the software update is dealer only.
They say it will take 30 minutes to update.
-
There are quite a few service bulletins that quote "only to be performed if the customer complains".
This could be one that falls into that category.
-
There are quite a few service bulletins that quote "only to be performed if the customer complains".
This could be one that falls into that category.
……or the “If it ain’t broke, don’t fix it category”!
Be interesting to see folks reporting back after the alleged update has been completed
-
I'm sure you'll keep us posted :)
-
Here's what's covered by the software update:
The two main symptoms are;
Mistranslation of German Language
Black Screen
Is also includes the following;
A WIFI setting improvement
A Change to the “TEL-MUTE” status when using connect diagnostic mode
An improvement in handling certain audio files being played from a connected device.
A minor Android security update
-
First go to have the update installed today failed - it has to be downloaded from Honda before it can be uploaded to the car.
The download was still going after 1.5 hours and said it had maybe 1/2 an hour still to run at least.
Perhaps lots of dealers all downloading the update at the same time from Honda?
Hopefully it will be installed tomorrow.
-
Now updated.
Before:
(https://uploads.tapatalk-cdn.com/20220429/014c0b751b4d184f7f5dbe9ab181e523.jpg)
And after:
(https://uploads.tapatalk-cdn.com/20220429/7150d602c528923c6d018f18ecf7fb00.jpg)
-
Mine is :
Android 8.1.0
Kernel 4.4.138-perf+ (gcc version 4.9.x 20150123 (prerelease) (GCC))
siuser_yebisu@productbuild-2 #1
Sat Jun 27 08:35:40 JST 2020
Build Number
71BA-0063-021
So maybe my 0063 had a change that your 0024 didn't ?
-
Mine is a 21 model, so maybe was loaded with earlier software.
The new update has only been out a week, it may be that they only apply it if people are experiencing issues.
-
...Mine is all the same apart from,
Wed Feb24 13:22:04 JST 2021
Build - 71BA-0083-021
-
Nope, not fixed it :(
I've driven 4 trips today, on one of them I still had the black screen for maybe 10 seconds before the Honda logo came up.
When it's working properly the Honda logo comes up on the infotainment screen straight away after start, then fades and you have the telematics screen before the menu comes up.
Seems to only affect some cars, others never have any issue.
-
Mine also varies.
This morning it was almost instant but I've had times where it's taken 10 secs or more as you say.
Doesn't bother me as it's never failed to boot.
I had the impression yours completely failed to boot and you had to power down then up again.
-
There were/are two separate issues unfortunately
1) the delay in the infotainment screen starting up - could be 10 to 30 seconds with just a black screen. The update was supposed to fix that, but hasn’t.
2) separately, happens much less often, is where the system won’t recognise the phone - no matter what you do.
Power off and on and it still doesn’t work.
It can happen while you are driving and the connection just goes. Or it might be working on one trip, but when you go to continue and restart the car there is just a message saying no connection possible.
Some random time later it decides to work.
Has happened with two different phones, two different cables and also on wireless CarPlay.
-
Ah, right, never had that.
By the time I'm belted up, RDMS off and standalone Garmin set, for whole journey traffic, the headunit is up and ready with Google Maps.
-
Wonder if continuity of power supply is an issue?
-
One of the things that Honda recommended was disconnecting the battery for an hour, so they will have tightened it up afterwards but it’s still doing it.
It’s a strange fault, the dealer said no other customers of theirs has had it.
The sometimes long delay on start up seems to be more of a common issue. What car magazine had it on their long term jazz.
-
There were/are two separate issues unfortunately
1) the delay in the infotainment screen starting up - could be 10 to 30 seconds with just a black screen. The update was supposed to fix that, but hasn’t.
2) separately, happens much less often, is where the system won’t recognise the phone - no matter what you do.
Power off and on and it still doesn’t work.
It can happen while you are driving and the connection just goes. Or it might be working on one trip, but when you go to continue and restart the car there is just a message saying no connection possible.
Some random time later it decides to work.
Has happened with two different phones, two different cables and also on wireless CarPlay.
Hi sportse
tell me please do you using on both iphones screen time ?
Had same issues with phone not found and disconnects, i switched screen time off, 2 days no issues with CarPlay (iOS 15.4.1)
-
When you picked the car up after the software load did it boot quickly before you paired your phone ? Assuming the new software trashed all existing settings.
In the back of my mind is your phone maybe has some software on it that the headunit doesn't fully like and is having to check and load.
-
When you picked the car up after the software load did it boot quickly before you paired your phone ? Assuming the new software trashed all existing settings.
In the back of my mind is your phone maybe has some software on it that the headunit doesn't fully like and is having to check and load.
The phone hasn't been connected yet all the times when the boot issue occurred :(
Most of the time the unit boots up quickly, but every few starts it just gives you a blank screen for 10-30 seconds.
-
Hi sportse
tell me please do you using on both iphones screen time ?
Had same issues with phone not found and disconnects, i switched screen time off, 2 days no issues with CarPlay (iOS 15.4.1)
Thanks.
No, I didn't use screen time on either phone - but checked and found that it was switched on but not set up, so have turned it off.
-
I get the occasional 10 to 30 secs but It's not bothered me.
The issue you have with the phone not connecting has never happened but I'm Android 12.
-
Off to France soon - if i use Apple car play I'll have to turn roaming on. Is it going to eat up many pennies - or just stick to regular Garmin?
-
You got your Garmin for free with your EX, so guess what my advice is...
-
Off to France soon - if i use Apple car play I'll have to turn roaming on. Is it going to eat up many pennies - or just stick to regular Garmin?
TomTom doesn't use much data as you can download the maps on WIFI before you go. You are just using data for traffic.
Unfortunately Honda Garmin doesn't support traffic information in France anymore after 2021 :(
-
These days, having SatNav without traffic means it's severley crippled.
That's why I installed my Garmin DS61, and, It's been a saver.
Only last week, they closed the M4 between junctions 3 and 4b which wasn't on the Highways England M4 page. As soon as I powered up the Garmin DS61 (and Google Maps) rerouted me.
The onboard Garmin would have taken me straight to a road closure and persisted with U turn instructions.
-
After the update the blank screen issue isn't fixed - if anything, it's actually a bit worse :(
Today when powering up (second time, I hadn't even connected my phone for the first trip) I had:
1) A black screen, then
2) A black screen with the spinning ball
3) The Honda logo, but then
4) Another black screen
5) The briefest flash of a blank menu screen, and the physical buttons on the screen lit up
6) Finally the telematics screen
Around 40 seconds before you could use the infotainment system.
As it's worse after the update, there seems to be some problem that they haven't been able to fix - the update specifically mentioned that black screen issues were one of the items it was supposed to resolve.
-
This does seem to be software related to me.
After all your tests with unpairing your phone, unplugging any USB devices, the only thing left seems to be to get the dealer to disable telematics as a test.
When you unpair your phone does the TomTom app disappear ?
-
For CarPlay, the apps are only visible when the phone is connected - beforehand you just have the 'connect phone' icon on the car menu.
It seems to be something to do with the infotainment software/unit as it's done it both with and without a phone connected, as well as different phones.
Telematics was actually disabled by accident a while ago, but didn't seem to make a difference.
When Honda servers were having issues and Honda+ was down for several days, somehow my car had the telematics unit disabled... the dealer tell me the only way this could have happened was by plugging in a Honda dealer laptop and turning it off, yet it somehow managed to disable itself!
I then had to have the whole reenabling telematics done by the dealer - which wiped out my subscription and the app was asking for £80 to switch it back on afterwards! Finally resolved by the dealer and Honda they were able to reinstate the free subscription for new users as well as the remainder of my travel subscription.
The tech on my car has been a nightmare - the engine/mechanicals are fine, it's just the software that seems to be having issues.
Many people don't have issues, so perhaps a bad batch of cars? The last software update was supposed to fix blank screens so it was an issue that quite a few people must be having.
-
Thanks for the info.
Very weird behaviour considering it's not all cars as you say.
-
This does seem to be software related to me.
After all your tests with unpairing your phone, unplugging any USB devices, the only thing left seems to be to get the dealer to disable telematics as a test.
When you unpair your phone does the TomTom app disappear ?
On my car telematics disabled, but same black screens as sportse say happens to me sometimes both when I used android auto and apple CarPlay , maybe infotainment schedules reboot after several power ups ?
-
On my previous Toyota cars I’d say the infotainment only rebooted at most once every 6 months in the years I had them.
It could be a bug that’s causing these reboots on the Jazz, the video I shot of the latest issues is being sent to Honda technical by the dealer so hopefully they can sort the issue.
-
As an update to the update, it's worse since they installed the new software.
I haven't had the connection issue reoccur, but the blank screen that the software update was supposed to fix is much worse.
Previously it might happen once every week or two, now it's nearly every day.
First cold start of the day it hasn't happened, but happens after that randomly but fairly often on the second or third start.
It doesn't matter if a phone has been connected after startup either-
I can start from cold, connect a phone after full startup, drive 50 miles, leave the car for 3 hours and then get the start up delay.
Or I can not connect a phone, drive a few miles and get it 5 minutes later when I restart.
The software update was supposed to address blank screen issues, but hasn't.
-
After having had software updates and hard resets, the problem remains.
I’m currently waiting on a new infotainment control unit to arrive at the dealer and it can then be fitted.
Apparently it fits behind the infotainment screen, so they must have separated them - I believe in the past the screen/computer was one unit.
-
I looked up a while ago problems with AA across other car makes and one test/fix, if it fails to connect is to briefly turn off Bluetooth on your phone.
When BT is turned on again, and the headunit is already active/booted, that has frequently worked.
-
Thanks, Android Auto seems to have less issues - maybe CarPlay needs more data/processing power and it is straining the Jazz
The last software update seems to have fixed the can't find the phone issue but made the boot delay worse.
It happens regularly on the second start of the day and randomly afterwards - even if a phone hasn't even been connected or if it has. It doesn't matter if the first trip is 5 minutes or an hour.
The delays are the same, just the spinning ball logo then screen flashing on and off before it finally starts properly after 30-60 seconds.
-
New infotainment control unit fitted today - I see it’s running the old software before the update.
Hopefully it will fix the issues.
-
Is that you're older software or an older software.
My MY22 software was different to your MY21 software.
-
The new infotainment unit is running build number 71BA-0024-021 and Kernel JST 2020 - the same as my unit before the software update.
Previously, my old unit was running build number 71BA-0083-021 and Kernel JST 2021 after the update.
Perhaps there are a load of faulty infotainment units around, and the software 'fix' just makes it worse on them.
-
Ah yes, 24 being the key number here.
Mine is 63
-
Having completed several trips now, the excessive boot up time hasn't reoccurred thankfully.
I still get a bit longer than normal boot time occasionally, but not the black screen with flashing buttons that was happening beforehand.
Sadly, the crosstar loan car I had while mine was in also had a faulty infotainment unit - it was doing the excessive load time with flashing screens so there must be quite a few out there.
I'm not surprised Honda hasn't done a general recall to replace them if they retail for £2,300 each!
Perhaps the issue only affects Apple CarPlay and there may be a lower number of owners who use this. It could be that some owners don't realise there is a problem.
My theory is that the processor can't cope with Apple CarPlay and once it's been used the system needs reset.
Perhaps updating the software causes an unfixable error that then requires hardware replacement.
-
It was too much data being thrown at the processor on the 2016 facelift Civic with new Android unit that caused problems.
Honda managed to fix it, eventually, with software that channeled the data more slowly.
On the Civic, you'd be driving along and the unit would randomly reboot and restore factory settings. SatNav route,, and preferences, gone, saved radio stations and audio preferences, gone.
That was the main reason I stuck with my 2013 Civic because the Honda/Alpine, non Android, was rock solid.
-
Having completed several trips now, the excessive boot up time hasn't reoccurred thankfully.
I still get a bit longer than normal boot time occasionally, but not the black screen with flashing buttons that was happening beforehand.
Sadly, the crosstar loan car I had while mine was in also had a faulty infotainment unit - it was doing the excessive load time with flashing screens so there must be quite a few out there.
I'm not surprised Honda hasn't done a general recall to replace them if they retail for £2,300 each!
Perhaps the issue only affects Apple CarPlay and there may be a lower number of owners who use this. It could be that some owners don't realise there is a problem.
My theory is that the processor can't cope with Apple CarPlay and once it's been used the system needs reset.
Perhaps updating the software causes an unfixable error that then requires hardware replacement.
Recently seen cheap alternative for Honda Jazz GR from Aliexpress for ~170$ !!!
https://www.aliexpress.com/item/1005003955968720.html?spm=a2g0o.cart.0.0.481d3c00UPHIW3&mp=1 (https://www.aliexpress.com/item/1005003955968720.html?spm=a2g0o.cart.0.0.481d3c00UPHIW3&mp=1)
With android 10 and google play store.
I litle skeptical about it`s quality.
But if my genuine Honda unit will fail after warranty end period i will probably get one like this.
-
Probably a lot better than the standard unit - some of the android units can also show the reversing camera and integrate with the controls on the steering wheel too.
Many of the people with earlier model Jazz fit these.
I had a civic loan car recently running the standard Honda infotainment unit model/software before the current one we have in the Jazz (and is in the HRV and will be fitted to the new civic) - it was awful.
-
There have been many problems with the 9G Civic headunit but now seems to have settled since RC8
Android 4.0.4 didn't help as it was stuck in the past.
-
Unfortunately...
While the new unit worked ok for the first few weeks, with only an occasional short delay, it’s now back to as before with the 40 second flashing screen random start up delay regularly now.
It looks to be maybe a hardware/software design fault related to Apple CarPlay sadly.
-
Mine has been ok since the issues a few months ago, with the numerous resets. In fact since the recent iOS update there has been no delay
-
Mine has had many resets, software updates and a new control unit over 6 visits to the dealer - all without success :(
I’ve used two different phones, both running the latest iOS and used several different cables as well as trying using wireless CarPlay too.
The new control unit working fine for a few weeks seems to indicate it’s a design fault. Perhaps after a few weeks of long trip use the chip can’t handle CarPlay anymore?
I’m driving 250-500 miles a week.
-
Once it does connect does it stay connected ?
As I posted a while ago, I downloaded a free TomTom Go trial, as a test, and when booting up it became very very slow both fully booting and using TomTom. When I tried typing in a destination it was 2 seconds between each keypress.
Removed TT and all back to normal.
What else is going on when a car to phone connection is initiated ? Is something else stealing the focus.
-
The problem happens before I have even connected anything to the car. I wait until the home screen is displayed before I plug anything in.
It seems to be that using CarPlay overloads the car, so that at some point in the future it will give you the 40 second delay when you start the car up.
First it used to be random, then after the software update it also regularly did it on the second start of the day.
With the new infotainment unit, it was fine for a few weeks but has now started randomly giving the 40 second delay again. It even did it on a cold start after having been parked for a few days - it had never done that before.
Once the infotainment unit finally boots up after 40 seconds then the connection has been ok so far, not dropping out again.
-
My unit often can take 40 secs, or more, to boot, but I just accept it as part of it initialising and connecting.
By the time I'm belted in and RDMS turned off, Android Auto and Google Maps is normally almost there.
What I have noticed (Android) is that once the car recognises the phone and the phone gets the Android Auto triangle 'notification' in the top menu bar Google Maps launches in seconds.
When first powering up and the main infotainment screen has displayed, after pressing Start, I get the default 'Smartphone' icon display. Once it's connected to the phone 'Smartphone' changes to 'Android Auto' and again, within seconds Maps launches.
On some occasions I do press the 'Smartphone' icon that takes me to a sub menu with something like 'Phones ready to connect' and pressing the valid phone usually speeds it up.
-
My unit often can take 40 secs, or more, to boot, but I just accept it as part of it initialising and connecting.
This is the bit that seems to be the design fault with the Honda infotainment system - several reviewers have pointed it out on their test cars, noting that it's not something that happens with other manufacturers cars.
On every other car I've ever driven, the infotainment system boots up instantly with the car being turned on.
I've driven loads of Toyota, VW, Volvo & Mercedes and Vauxhall new hire cars with CarPlay and they have all booted instantly.
-
What are Honda uk saying about the issue. Anything since the unit was changed. Maybe you need to send them a snotogram
-
What are Honda uk saying about the issue. Anything since the unit was changed. Maybe you need to send them a snotogram
I'm waiting to hear back from the dealer - they were the ones that have been in contact with Honda technical directly over the last few months and my 6 visits.
-
Maybe it’s time to contact Honda uk direct to add pressure and show your dissatisfaction.
-
Maybe it’s time to contact Honda uk direct to add pressure and show your dissatisfaction.
Thanks, I've just messaged them.
-
Received a reply from Honda… contact the dealer!
Not impressed with Honda’s customer support- perhaps it’s been outsourced along with Honda technical?
You’d think the manufacturer would be the expert on the products they sell.
-
I suppose, in my case, I've got used to devices not firing up instantly but having to initialise.
My standalone Garmin DS61 doesn't fire up immediately but takes a short while. I suppose the onboard Garmin also performs similar checks, etc.
I notice when my headunit is booting there are a range of icons across the top that change colour as they connect to .... whatever.
If CarPlay integration is to blame then does it boot considerably quicker with no phone paired ?
-
It was working ok for the first few weeks after the new head unit was fitted, then the problems returned.
I think it could be a design fault, as I also had the issue once in the service loan car I had for 800 odd miles.
Several reviewers have the same issue, so it’s widespread with CarPlay apparently.
You get a black screen, a spinning icon, then the screen flashes on and off with sometimes blank menu headers before you finally get the telematics start up screen.
It doesn’t happen every time, sometimes it starts as normal whereas other times you are left sitting for 40 seconds.
Probably some Jazz owners think it’s ok if they are used to boot up times on some devices but other cars don’t have the delay.
If I’d known about the design fault I would have saved £5k and bought a low miles SE instead of an EX - then I could have just used the phone screen for sat nav instead of the infotainment unit.
-
You need to write an extremely strong email to them stating how many times it has been back to the dealers. Also tell them you are totally dissatisfied with their response and the fact that the dealer cannot resolve the issue.
-
Personally I hate social media, but it can be useful.
See if Honda have a social media presence & if they have hit them with the facts. Most organisations hate bad press.....and social media has a way of stimulating a reaction from them......
-
Personally I hate social media, but it can be useful.
See if Honda have a social media presence & if they have hit them with the facts. Most organisations hate bad press.....and social media has a way of stimulating a reaction from them......
Thanks, for most companies they are big on social media but Honda is awful.
Looking through some of their posts, they haven’t even responded to potential customers - all they seem to do is post poor quality adverts about meaningless features and not engage with any of the replies.
I’ve emailed back to Honda and given them a list of the 6 garage visits.
I expect Honda customer services is likely just an outsourced call centre though.
-
You can message them from their Facebook page, but if they don’t like what you say all they do is block you :D :D
-
Took a while, I had several messages from Honda asking for more information - I had to provide a copy of my V5 as well as more information such as service history, VIN number/etc.
Eventually, they are escalating the issue now - apparently issues can also only be escalated if you have had your car looked at by a dealer within the last 30 days as well as providing all the information previously asked for.
I'm not sure if the escalation team is just another part of the same call centre, but hopefully they will be able to take some action to get matters resolved.
The new control unit fixed the problem for a few weeks, but then all the same 40 second boot up issues came back.
Maybe the units are failing after a while? Once failed, resetting and software updates don’t fix them as it’s a hardware failure?
-
Just out of interest I've been having a surf around re Android headunit boot times.
From what I've found 30 to 60 seconds for a cold boot seems to be normal. Some headunits have a standby feature that can be user set so if you make frequent stops it will stay in standby mode but these are in increments up to an hour to stop draining the battery.
In addition to the 30 to 60 seconds some apps can add to that as further connections are needed.
Why yours fluctuates so much is weird.
-
Yes, it's weird - when working the infotainment unit boots up quickly without any delay.
But sometimes I get the 40 second delay - it doesn't matter if the car has been parked without moving for several days, if it's been driven less than a mile or if it's been driven 50+ miles.
As the problem disappeared when the control unit was replaced, but only came back a few weeks later perhaps the units are burning out from long use?
Most of my trips are 1-2 hours on the motorway. Maybe after a long trip something is failing, and after that the unit randomly has the start up delay.
When I had the software updated on the old unit, it was worse than before and the delay was coming up more often.
Once the unit finally boots up, connecting to the phone only takes a few seconds - but the boot time can either be a few seconds or 40 without seemingly any reason for the difference.
-
The only issues I’ve had with the touch screen in 30,000 miles is I’ve lost car play connection and had to factory reset the unit in order to add iPhones again.
This has occurred 3 times.
No other issues apart from the split on driver’s seat base leatherette, which is still pending seat base/plastic side moulding from Honda, who have stated they will replace under warranty.
Mine’s 22 model year.
-
I'm going to time mine later for a benchmark.
From memory, till I go out, there are a few milestones :
Honda logo
'Start' 'Settings' screen
Icons screen (where it sits whilst the top menu icons get loaded)
Android Auto - Google Maps.
Exactly as sportse, I've had Google Maps showing anything from under 10 secs to up to a minute, maybe more at times, but tbh it doesn't bother me as I'm sat in the garage doing my pre-flight checks.
The main thing for me is once up and running it's been very reliable.
-
The normal startup from pressing the power button until I get the telematics screen is maybe 7 seconds or so.
When it acts up, it's 30-40 seconds with various blank screens, rotating ball icon and flashing screens. Combined with the lights in the physical buttons on the side of the screen flashing on and off, before the telematics screen finally comes up.
I don't plug in the phone until after I have the main menu following the telematics screen, so am sat waiting until it decides to come up before I can start the satnav. Several times I have picked up passengers and we have all been sat waiting for the infotainment to decide to start, with our seatbelts on ready to go when it does.
I don't mind a few seconds delay after I've connected my phone, it's the delay before you even plug anything in that's the fault.
-
Haven't used the car for almost 2 weeks (out tomorrow though)
Pressed Start :
Honda logo appeared in 8 secs
Start/Settings screen appeared in 19 secs (I then pressed Start rather than wait)
Icons/Apps loaded in 21 secs, almost instant after pressing Start
Google Maps, in satellite view appeared in 35 secs
-
That’s still a bit longer than ‘normal’
I can have the telematics screen up in under 10 seconds usually, occasionally a bit longer.
But the issue with mine is the occasional 30-40 second delay just to get the telematics screen up.
Hopefully Honda can sort the issue.
I know the what car magazine long term car had a completely blank screen for one minute but there was no response from Honda.
-
So yesterday I did the timings exercise, switched off, job done.
This morning, climbed in, mounted phone, powered up and I had Google Maps up and running in about 5 seconds !
I didn't have time to press the 'Start' on the headunit as it was so quick and after Start-Settings appeared it was gone in a flash. There was no prior Honda logo, just straight in.
I've powered up on consecutive days before and not had that speed.
All I can think of, is, WhatsApp backup froze at 99% so I rebooted the phone about an hour before.
If I remember I'll reboot the phone in the morning before my journey home and see what the speed is.
-
Since I’ve had the new head unit I’ve been trying to get it on video again when it acts up (it’s the same as the videos I shot on the old head unit.)
Typically with intermittent issues, every time yesterday and today I’ve been videoing the start up it has worked ok…. But the one time you don’t video it, it does it!
Which happened on the second start today :(
-
Typically with intermittent issues, every time yesterday and today I’ve been videoing the start up it has worked ok…. But the one time you don’t video it, it does it!
Which happened on the second start today :(
Lesson learned...: if you're in a hurry: video! (https://emojipedia-us.s3.dualstack.us-west-1.amazonaws.com/thumbs/120/sony/336/video-camera_1f4f9.png) :D
-
I give up.
Forgot to reboot the phone but the headunit booted, connected and presented Google Maps in about 5 secs again.
I can't remember the last time, apart from yesterday, it booted so quick. Normally it's about 30 to 40 secs.
I wonder was has ..... temporarily ....... changed.
-
The headunits do appear a bit flakey.
My headunit when working normally varies from 5-15 seconds to get the telematics screen. It varies, but there doesn't seem to be a reason for the variation.
The start up time should be the same every time. It has been on every other car I've owned.
When mine acts up, it’s 30-40 seconds of flashing screens. What car magazines Jazz was 60 seconds of a completely black screen.
-
Hi sportse
Try to disconnect manually iPhone in connection settings where CarPlay connected iPhone appears after pairing with infotainment, I disconnected my iPhone then powered off car, next time I powered time the iPhone not tried to connect automatically so infotainment started quickly, with GPS different story, only tricked pinpoint location when used apple maps and opened same time waze on iPhone, this give’s me almost perfect navigation.
I should say that Android Auto wireless works much better for me then wireless Apple CarPlay
In two weeks I will get replaced my infotainment and will try to use wired CarPlay if this will not help I maybe will came back to Android.
-
Yes, Android Auto seems to be better as less data appears to be transmitted.
For me, I use TomTom go app which is only available on Apple CarPlay with the route bar - there doesn't seem to be a way to get the route bar on Android Auto unfortunately.
I always use wired CarPlay, so when the phone isn't connected the car shouldn't be trying to connect to it - but I still get the start up delay when no phone is plugged in.
After the infotainment unit has started up, connecting to the phone doesn't take much time - it's the delay in getting the infotainment unit just to boot up that's the problem sadly.
Despite 6 dealer visits, and a new infotainment control unit, it's still not working as it should.
-
Because my last 2 powerups have resulted in ~5secs fully booted I'm convinced it's software related.
If it does drop back to ~30 secs though I'll reboot the phone.
One other thing I did the day before the fast boot was to turn off Android Auto weather. Just something I don't need and the text says "Show weather on your car screen, obtained using your phone's location"
Just something else it doesn't have to do.
In Android Auto on my phone all I have active now is :
Start Android Auto while locked
Wireless Android Auto
Everything else off.
-
I have a weird idea regarding software.
When you turn the car off, you get the eco bar display.
I filled mine up ages ago and didn’t bother resetting it.
At the weekend when I turned off the car, the bars were empty but today they are full again.
Perhaps there is a bug where a full eco bar display overloads the infotainment and causes delays?
I don’t remember if the issues only started after I had filled the eco bar, but will try resetting it.
-
It could be anything, but given mine has been very rapid Sat/Sun I'm happy it's not hardware.
Whether it is headunit to phone connection, who knows.
In my case though it's not telematics getting in the way during boot.
-
I am inclined to agree with you that the issue is almost certainly software related. I would imagine the head unit is running multiple software threads simultaneously and ocasionally one or more of these take a bit longer to respond or returns a state that the head unit isn't expecting, causing the head unit to pause and retry or even possibly restart.
I expect the head unit is busy communicating with the car CANBUS, GPS antenna, DAB & FM as well as any android/iOS or native USB devices that might be connected. I am not making excuses for Honda, but the engineers in Japan might be struggling to get exactly the same circumstances & timing as we are seeing in the UK when the problem presents itself. I have seen relatively short delays at random with the Jazz head unit starting up myself.
What is really needed is some sort of diagnostic log or journal of what is happening inside the unit at startup, I wonder if the capability exists?
I know from previous experience working on IT systems with another Japanese car maker that they tend not to plan for failure in their engineering & assume if something is designed to work it will, so maybe there are no diagnostics available?
-
Yes, the dealer told me it had no codes recorded and all they could do was a software update.
I doubt there are boot logs stored on the device unfortunately.
-
I'm chicken to delve into the engineering menu :)
-
I’d just run through the ridiculous economy gauge reset procedure - why couldn’t they just have an option on the infotainment screen/dashboard?
Turn the car on, make sure eco mode is off
Turn it off
Turn it back on
Press the brake pedal twice
Press the eco button twice
Turn it off
And you only have 30 seconds to complete the last 4 steps.
-
I never look at those leaves things.
I just powerdown and get out.
-
It’s a pretty pointless gauge and something I never looked at myself either after the first few times.
Despite my mostly all motorway driving, the gauge filled up quite quickly and then just stayed full.
With it changing screens over the last few days going from full to empty and then full again maybe it’s got a bug/error in it.
I’ll see if it makes a difference to the long boot delay issue.
-
No difference with the eco meter reset, I'm still getting blank screens/rotating balls occasionally on startup and varying startup times.
There does seem to be a weird bug with the eco meter though, despite being reset and checked afterwards that it was reset and empty... it was showing full again today.
From new, it took several months to fill up the eco meter the first time.
-
...and I'm right back where I started with the 'can't connect to phone' error :(
Plug the phone in and you get a message saying ‘unable to connect’ - it doesn’t matter what you do next the phone will not connect:
- turning the car on and off makes no difference
- un plugging and plugging the phone back in has no change
- trying wireless CarPlay instead of wired also says no connection
- deleting/unpairing the phone and car makes no difference - you can start the pairing process, but then you get the message ‘can’t connect’ before you have full access
Yet when you try again after 20 minutes, it works as normal.
This is the issue I had originally, before the long start up delays became the bigger issue, now it’s back again.
There seems to be some serious software issues - maybe when I reset the eco gauge it affected things taking me back to the start of the problems?
-
Just out of interest have you tried a different phone
-
Strange, I have no such problem, I use only wireless CarPlay, yes sometimes boot take longer but not too long, try to exit CarPlay interface to Honda menu before powering car off.
Try to manually disconnect CarPlay connected phone in phone connection menu before powering off car, or disable Bluetooth in iPhone when you powering up the car.
I seen that when infotainment not see iPhone that paired in car it’s start quickly.
If you have connection error when uses wireless CarPlay try to go in to Honda settings-> connection->Bluetooth and power it off, then in same menu power on Bluetooth, when I had that type glitch with android auto wireless this trick helped , if you connecting through USB and changing usb cable not helps, t may be there lint in usb port of iPhone .
Do you tried connect another iPhone ?
-
Is this a recent iPhone with the latest firmware ?
Maybe a few posts from other iPhone users with boot times ?
It must be so frustrating to continually have this error :(
My Samsung Galaxy S10 on Android 12, varies from 5 to 35 secs to boot to Google Maps but so far it's never failed, but, I suppose Android to Android .......
-
Just out of interest have you tried a different phone
Yes, it’s been tried on different phones, using different cables.
There is someone on another forum having the same issue.
An elderly apple phone works for them, but a modern one has exactly the same issues I’m having.
-
Is this a recent iPhone with the latest firmware ?
Maybe a few posts from other iPhone users with boot times ?
It must be so frustrating to continually have this error :(
My Samsung Galaxy S10 on Android 12, varies from 5 to 35 secs to boot to Google Maps but so far it's never failed, but, I suppose Android to Android .......
Yes, Running the latest OS.
I think it’s specifically an apple compatibility issue
Someone whose wife has an old iPhone has no issues but they do have exactly my issues with a newer phone. Both using the same headunit as they share the car.
-
Is this a recent iPhone with the latest firmware ?
Maybe a few posts from other iPhone users with boot times ?
It must be so frustrating to continually have this error :(
My Samsung Galaxy S10 on Android 12, varies from 5 to 35 secs to boot to Google Maps but so far it's never failed, but, I suppose Android to Android .......
Yes, Running the latest OS.
I think it’s specifically an apple compatibility issue
Someone whose wife has an old iPhone has no issues but they do have exactly my issues with a newer phone. Both using the same headunit as they share the car.
Does your iPhone have a lot of storage vs those that work ok? Also do you have a lot of apps & music installed on it ?
-
It’s just a standard iPhone 13 128gb.
I don’t have much music on it, under 10gb, as I mostly stream when driving.
I suspect Honda may have made their infotainment unit ‘compatible’ with apple CarPlay using an old version and not fully followed the standards. Also not updating their infotainment system either as many people are all running different head unit versions.
Newer OS versions on the phone shouldn’t make a difference but it’s strange that an obsolete iPhone works ok but a current one doesn’t. Both in the same car using the same infotainment unit.
-
Most older iPhones have less than 128gb storage, especially obsolete ones.....
Also, I had a head unit in a car a few years ago that would struggle if I had too many music files on my phone. It had an internal 30gb HDD so I used to copy my music there.
-
Latest iOS 15.5 works fine. No issues since resets to infotainment system a while ago.
-
I’ve found a few people with EX models who are having the same issues as me.
There is someone with an SR using an iPhone 13 without any problems though. Maybe the problems are related to the built in sat nav the EX gets affecting CarPlay?
I see in the US they have a similar infotainment unit to us on the accord.
There are quite a few reports of similar connection issues:
https://www.autoevolution.com/news/carplay-issues-plaguing-more-honda-cars-and-its-all-becoming-a-huge-struggle-149081.html
I also noticed that when theirs does work the boot up time is much faster - maybe they fit a faster chip?
-
Link is two years old and refers to iOS14 not the latest version.
-
Loads of problems in CRV too - still ongoing in June 22.
People saying their iPhones work just fine in other manufacturers cars, but in Hondas there are issues unless you use an android device.
https://origin-discussions2-us-dr-prz.apple.com/en/thread/252202941?page=1
I even found a class action lawsuit in the US against Honda.
-
Just done a quick check on Google and it appears to be a carplay issue as much as anything.
-
The issue on mine, and unfortunately many others around the world (accord/crv/etc) is the head unit itself.
The units have some sort of fault where they won't boot up properly - even when no phone is connected.
You switch your car on and all you get is a blank/flashing screen for maybe 40 seconds. Honda know there is a problem as a recent infotainment software update was supposed to address the 'blank screen issue.'
Unfortunately, the software update made my unit worse and instead of occasional boot delays I was getting a regular daily boot delay afterwards.
The problem was so bad that they had to fit a new infotainment control unit - the software update must be damaging the infotainment units somehow.
My new infotainment unit worked fine for 2 weeks... then the problems came back and got worse :(
Separate to the blank screen/boot delay issue there is also the can't connect issue which many people have as well. On accords there is a stupid reboot procedure for the head unit you can use (and end up sitting around for minutes longer before driving off.) It involves starting the car, immediately moving the gear level to R then to N - which brings up a message asking if you would like to reboot. It can't be done on the move and is so fiddly that people demonstrating it on YouTube have to try several times. Why couldn't they just fit a reboot option to the menu?
Once eventually booted up and if the connection decides to work then there are no issues with the CarPlay functions themselves. I can load/run/switch apps no problem at all.
-
A neighbour has a 19 plate BMW 218.
Chatting this morning she said her headunit also varies from almost instant to a couple of minutes to fully boot.
Conversation started because she has a skip in her driveway, bathroom rebuild, so is using mine as she doesn't like street parking, and she said to call her if I need to get out. I said I'll call once I'm fully booted.
-
A neighbour has a 19 plate BMW 218.
Chatting this morning she said her headunit also varies from almost instant to a couple of minutes to fully boot.
I'm surprised there are all these dodgy infotainment units around with different manufacturers. And people putting up with it too.
I've driven loads of brand new hire cars with apple carplay and they all had fast and consistent boot times - Volvo, Vauxhall, VW, Mercedes, Toyota.
If they can get it right, it's not good for the other manufacturers.
-
That trick maybe work on Honda made for USA, tried today many times without success, but mine head unit booted up 35 days ago, that means it’s doing reboot by itself because I not disconnected battery from car month ago.
By the way dig engineering mode dipper I founded another key combination that gives to us ability to change USB port mode from normal to ADB !!!
And that mean that ADB can be used for example to install apps or reboot head unit with command from pc through ADB shell.
And in addition some tests related to communication with phone, there exists iperf test, WiFi frequency toggle.
-
I don’t know if someone was joking (they probably were) but they said if you plug a keyboard into the USB port you can press ctrl-alt-delete!
-
From Honda:
The long boot time should only happen once every 20 hours of run time.
Apparently it is the system clearing its cache and is a design feature programmed to happen every 20 hours.
Obviously it’s not working as many people are getting the long boot much more often - mine was daily after the software update and only a couple of hours or less of running each time
-
I don’t know if someone was joking (they probably were) but they said if you plug a keyboard into the USB port you can press ctrl-alt-delete!
It’s a Joke
But ADB shell will reboot infotainment like any android device.
-
Thanks.
On the previous generation all you had to do was hold the power button for 5 seconds to reboot the infotainment system.
There doesn’t seem to be any way to reboot the Mk 4 Jazz system easily.
-
Hmm
Fuse 19 in engine compartment fuse box A used for sub audio, may be enough to pull this fuse for several minutes ?
-
I don’t know if someone was joking (they probably were) but they said if you plug a keyboard into the USB port you can press ctrl-alt-delete!
Have you at home usb keyboard ?
If yes try this to, but i very skeptical because infotainment is android tablet, and unles this keys not programmed to reboot it this wil not work.
-
Hmm
Fuse 19 in engine compartment fuse box A used for sub audio, may be enough to pull this fuse for several minutes ?
When the failure to connect error occurs, it’s usually at the worst time when I’m stopped at a petrol pump on a motorway and need to connect my phone for calls and satnav to get back on the road quickly.
A reboot option you could start from the inside before you set off would be good, I don’t know why Honda removed this from the infotainment unit. (Assuming it actually temporarily fixes the phone connection problem.)
Maybe, as one poster suggested, they just thought you wouldn’t have to reboot it as the supposed 20 hour cache clearance would be all that was needed… and they never even considered that their software wouldn’t work properly.
-
As I had some time yesterday I had a brief surf around re infotainment boot times.
I found quite a lot of posts regarding a lot of car makes where 30 secs cold boot is not unusual.
Honda, VW, Mazda, Ioniq, BMW, Genesis, I found easily.
There were a few theories and user findings.
One post said turning off whilst phone music is being streamed is a problem as when powered up the infotainment looks to continue where it left off and takes time to find the track and location. Since stopping and deleting his phone music speed has improved.
A post on a US Honda Odyssey site said, even though he has keyless, he opens the doors via the key, from a distance whilst approaching, and that seems to activate the infotainment early and reduces his boot time once inside, who knows ?
-
I never had an issue on any of the hire cars I've had, which have all booted instantly. Most of them had built in sat nav as well as a digital dashboard - Toyota Corolla, Vauxhall Crossland, Volvo XC40, Volvo XC90, Mercedes B class, VW Polo, VW T-Cross.
According to Honda HQ, the Jazz infotainment boot time should be the normal 10 seconds or so every time, except for once every 20 hours of run time when it will take 30/40 seconds when it clears the cache.
If the Jazz units aren't doing this, there is a fault.
-
Have Honda customer services got back to you
-
One thing I've noticed, I need to test further......
If I put the phone in the 'active' cradle before powerup then the phone springs into life when it gets power and the headunit and phone see each other automatically.
If I leave my phone in my pocket, so it's 'locked' then the headunit doesn't always see it and I have to press the headunit 'smartphone' icon. That then shows me my paired phone and pressing that it connects in seconds.
-
Have Honda customer services got back to you
Partly, on one point - I'm still waiting to hear back about the can't connect issue.
They said one 30/40 second boot every 20 hours of operation is what the system is designed to do, to clear the cache.
-
One thing I've noticed, I need to test further......
If I put the phone in the 'active' cradle before powerup then the phone springs into life when it gets power and the headunit and phone see each other automatically.
If I leave my phone in my pocket, so it's 'locked' then the headunit doesn't always see it and I have to press the headunit 'smartphone' icon. That then shows me my paired phone and pressing that it connects in seconds.
Advice used to be not to connect anything to the car before startup as a power surge might fry it - I don't know if that still applies?
Maybe modern cars don't energise the USB sockets/12V socket until the car is powered up and a stable voltage maintained?
-
Plug my phone in as soon as I get into the car then start car. Always done that with no issues. If phone not plugged in even when locked car picks up automatically
As stated previously not had any issues with infotainment system since the weekend of factory resets a few months ago
-
As stated previously not had any issues with infotainment system since the weekend of factory resets a few months ago
That's good to hear - mine hasn't had any improvements with everything tried.
Reboots and resets didn't do anything.
Software update made the situation much worse, daily boot issues.
New infotainment unit worked fine for two weeks, then went back to being just as bad as the first unit with boot up delays and not being able to connect to the phone.
At least I have both issues on video.
Honda HQ say one 30/40 second boot every 20 hours is what the infotainment unit is supposed to do, but mine was doing it daily after the software update.
Even with the new infotainment control unit it's doing it at least once a week, maybe 6 hours at most when it shouldn't do it until 20 hours. But sometimes does it much more often. Sometimes doing it on the second boot of the day, no matter how long the first drive has been - 20 minutes or 1.5 hours it's the same boot issue on the second start.
-
My frend that also own Jazz 2021 complain to Honda in Israel about all problems related to infotainment issues with iphone
dealer answer shocked me - they answered that if Android Auto working good it`s not Honda infotainment issues.
-
My frend that also own Jazz 2021 complain to Honda in Israel about all problems related to infotainment issues with iphone
dealer answer shocked me - they answered that if Android Auto working good it`s not Honda infotainment issues.
Honda trying to win friends and influence people… by losing a customer.
I doubt your friend will buy another Honda, and will probably tell everyone that asks about their bad experience.
If the car is advertised as having a feature then that feature should work.
The car is advertised as having apple CarPlay, an essential feature for people that need sat nav and phone connection on every trip.
Particularly important as Honda dropped the traffic information on the built in sat nav.
-
Guess what
We in Israel getting Jazz without navigation that built in infotainment, when i asked why i get answer that garmin not have map for Israel, how this can be possible?
For standalone gps navigation from garmin map exits so should be available for infotainment to.
When I searched in google I found evidence that honda infotainment in many cars messing up gps signal for iPhone (when used wireless it should use only car gps if usb connected it’s uses both iPhone and car gps), when iPhone connected wireless gps signal becomes weaker, no matter where I placed iPhone , wrong car position present on every gps navigation app, when car stopped in navigation app car still moving , when already leave runabout on app i still not entered this runabout, when i listening for turn by turn navigation and siri said turn it’s to late to turn….
Car gps itself working good, no problem with android auto wireless navigation at all.
-
Having no Garmin integrated wouldn't bother me now.
I'm also quite happy with wireless Android Auto Google Maps.
Having the Garmin with no traffic is pointless.
-
Having the Garmin with no traffic is pointless.
Yes, I’ve only ever used my built in sat nav once, and don’t bother upgrading the maps now as I’ll never use it.
-
Guess what
We in Israel getting Jazz without navigation that built in infotainment, when i asked why i get answer that garmin not have map for Israel, how this can be possible?
For standalone gps navigation from garmin map exits so should be available for infotainment to.
When I searched in google I found evidence that honda infotainment in many cars messing up gps signal for iPhone (when used wireless it should use only car gps if usb connected it’s uses both iPhone and car gps), when iPhone connected wireless gps signal becomes weaker, no matter where I placed iPhone , wrong car position present on every gps navigation app, when car stopped in navigation app car still moving , when already leave runabout on app i still not entered this runabout, when i listening for turn by turn navigation and siri said turn it’s to late to turn….
Car gps itself working good, no problem with android auto wireless navigation at all.
Thanks, that explains the issue I have sometimes where the car position and the gps don’t match.
It makes it difficult to navigate junctions close together, as the gps position is out by a few hundred meters.
-
I'm getting the impression that Google Android and Apple don't get along.
Not surprised as Apple like to keep things secret. I assume Android updates take AA into account so less compatibility problems.
As already posted, it's likely Carplay was developed and tested years before the infotainment was released and Apple will have made numerous changes since then.
-
I'm getting the impression that Google Android and Apple don't get along.
You may be absolutely right - I had the worrying response from HQ technical department today about my iPhone issues... have you got an android phone? Why not use that instead!
Also another worrying reply about the start up delays, saying the cache clearing is normal... but they previously told me it was only supposed to do it once every 20 hours, not regularly every few days!
I'm left with the impression they have no idea what's going on and would rather I just went away and put up with all their problems which affect me on many trips.
In the US they have the lemon law, I don't think we have anything similar in the UK?
-
You only normally read about people with problems
I wonder how many members here with MK4 Jazz are using CarPlay with up to date iOS without issue ?
-
You only normally read about people with problems
I wonder how many members here with MK4 Jazz are using CarPlay with up to date iOS without issue ?
There are a fair number on the Facebook Jazz owners club with problems unfortunately.
All latest phones running latest OS, but as you said I think Honda wants you to use an android phone.
Their head unit runs what appears to be a very old version of android, that’s not been updated since launch.
Toyota updated their head unit software every time there was a new map with my Auris. Plus the update process was easy - download map/software to usb & put usb in car. That’s it.
-
It could also be related to use - I've had my car for 11 months now and driven 17,000 miles.
Car is powered up for 20+ hours a week with driving (I've been tracking hours switched on for the start up and connection problems recently.)
Maybe they designed the Mk4 systems assuming a much lower usage as a city car only?
-
I’m using carplay wired and also remote with iOS 15.5 no issues whatsoever since resets months ago. Also Garmin Nav is spot on
-
I’m using carplay wired and also remote with iOS 15.5 no issues whatsoever since resets months ago. Also Garmin Nav is spot on
For me, it’s only ever wired CarPlay- always using the latest OS.
Standard 128Gb iPhone 13.
Yet I have boot delays, can’t connect issues and satellite position errors. The same as others are reporting.
Car is a 21MY EX.
Numerous resets, software update and new infotainment control unit have done nothing (actually made things worse) - I still have the same issues.
FYI I don’t believe you can have both wired and wireless CarPlay connections unless you disable Bluetooth/WiFi before plugging in - on mine, even with the cable plugged in it’s still using wireless CarPlay unless I do this.
An easy way to check is the delay in changing music track - it’s much longer on wireless CarPlay.
-
I didn’t say I had wired and remote at the same time.
No delay between changing music tracks.
When plugged in mine operates as wired.
When not plugged in it’s wireless without altering anything.
Sounds to me like your settings are messed up. Or your phone is causing issues. Maybe app interference.
Surprised you have put up with it for this long. If it was me I would have sold it a while back
-
Something I’m going to try:
I’ve reset the infotainment unit & deleted the car from the phone.
Then I’ve reset them and only set the phone up to use wireless CarPlay only.
I have the phone plugged into the power port now, not the data port.
I’ll see if it makes any difference.
-
Surprised you have put up with it for this long. If it was me I would have sold it a while back
Indeed.
It was only when I looked at my diary I realised it’s been 4.5 months ! And 7 dealer visits too.
Having been a Honda owner for years with both an accord and a civic I’m really disappointed with the service I’ve had.
I’m seriously doubting I’ll ever buy another one :(
Very sad as I loved my previous Hondas.
-
I have been purchasing Honda cars since 1994. Had civics petrol and diesel (lost count), civic type R (3), Accord sport, CRX del sol vti, jazz (3), integra, HRV sport.
The worst cars sad to say were the civics built in the UK.
Only issues with this Jazz purchased March 21 has been EGR valve failure at under 2000 miles and the infotainment issues that were resolved with multiple resets over one weekend.
I f I was you I would be sitting in the dealership demonstrating how unhappy I was with both the dealership and Honda uk
-
Thanks, I have a case raised with Honda UK as well as the dealer and Honda technical.
The dealer have been doing their best, but limited in what support they get from Honda on technical issues sadly.
My impression is that tech support has been outsourced, along with warranty documents that take months to arrive unfortunately.
Honda UK couldn’t raise a case unless you had been to the dealer within the last 30 days and jumped through loads of hoops to prove your identity.
If you have an issue that requires manufacturer help, they should be right there quickly and with knowledge from their own experts/teams who designed the car themselves.
The interim reply from Honda technical today was awful.
Once they issue their final reply then Honda UK can issue theirs.
I’m not holding out much hope for decent help though.
-
FYI, in order to apply to complain to Honda you have to provide the below information:
• REG
• VIN
• Approximate mileage of the vehicle:
• Dealerships involved and date of last inspection at Honda Authourised Dealership
• Photos/scanned copies of p. 1 and p. 2 of V5 logbook
Only after that has been supplied can the case be registered to be considered by the 'escalations team'… who requires proof of a dealership visit in the last 30 days.
Pass all these trials and you will have registered a complaint and they will then initially reply... but will be looking for reports from dealers and technical before they can finally reply in detail.
Based on the interim technical reply today, it's maybe not even Honda engineers themselves.
I registered complaints about iPhone issues... and they ask me to use an android phone. They initially told me one start up delay every 20 hours was normal… then tried to go back on that rather than fix the problem.
I believe customer services may just be an outsourced call centre, maybe handling several manufacturers/countries?
All the manufacturer should need is the registration number to bring up all the records of your car. And a complaint should only need one email to be set up, not a complicated application process.
-
So in a nutshell what are you going to do.
-
So in a nutshell what are you going to do.
Wait for the final response from Honda UK then have to look into what can be done - likely will have to take legal advice. I don’t expect Honda UK will actually come up with any reasonable solutions.
Dealer today said software programming can take many months (if at all more likely) if Honda decide to try and find a bug.
Four and a half months so far, with seven trips to a dealer with no result is clearly a faulty car that’s not working as it should.
I need reliable phone connection and sat nav/traffic for nearly every trip as I do a big mileage.
-
Think I would be selling it. You have put up with it far to long
-
Interesting comment from Noel about maybe an app on the phone.
As I posted a while ago, I installed the free/trial TomTom Go on my Android phone and that caused serious delays. Once fully booted all infotainment interaction was very slow. Each button press took about 2 seconds to register and act on the press. Typing in a destination address on the headunit was painful
Even when I switched to the inbuilt Garmin the button presses were very slow. Uninstalled TT Go and all back to normal.
I've also read about delays caused by streaming music from phone to infotainment and the way it tries to pick up where it left off causing a delay.
Who knows ?
I think my test would be an unpair and headunit reset. Try that for a few days then depending on what happens introduce the phone.
-
Who knows ?
I think my test would be an unpair and headunit reset. Try that for a few days then depending on what happens introduce the phone.
Thanks, unfortunately I must have sat nav and phone as they are both essential for me.
Recently I've been taking someone for hospital visits, 8-10 startups/trip sections over half a day and travelling through rush hour traffic in greater London for them all, so traffic and sat nav essential to get through it.
Phone connection also essential to be able to speak with them for collection and pickup as there is no parking nearby.
No issues on any other car I've owned, just this one - issues going on for 4.5 months and no one at Honda seems to know what's going on (or care.)
-
Think I would be selling it. You have put up with it far to long
Yes, it's somewhat stressful when you are trying to get going for a trip to hospital and the car won't let you connect your phone again; or you are sitting there waiting for the head unit to decide to boot up again.
Just waiting to hear back from Honda now - already decided it has to go at some point as I've lost all faith in them as a brand with the way these issues haven't been dealt with.
Considering the amount I paid, and that it's a brand new car, it's actually the worst one I've ever owned :(
I've heard of someone locally who had a front camera failure on their 21 Jazz... several months ago and Honda expects them to still be driving the car with no camera systems and a big warning message! First they were told it's a hardware fault, now software and no end in sight for all their issues.
-
Given current used prices I wonder if you'd lose much
-
Given current used prices I wonder if you'd lose much
Not much on the car, but it's the 5 year warranty and service plan I paid extra for - the T&C's seem to say that they aren't refundable.
Yet, on other brands you get a refund for the unused portion of them. The warranty for years 4 and 5 hasn't even started yet so should be fully refundable if they were reasonable - yet doesn't seem to be.
However, you must be given the T&C's at the start so you can cancel within 14 days I believe... except Honda only posts out the documents once a quarter.
Huge legal mess, as you'd win with them failing to issue the T&C's immediately but it's the hassle.
Then it would likely kick off a class action lawsuit, as everyone who bought a Honda and wasn't given the extended warranty/service plan documents immediately also has a case.
-
I wonder if this would help those with Carplay issues ? :
https://carlinkitbox.com/products/carlinkit-4-0-wireless-carplay-android-auto
Warning : My only reservation is that this is from a first post from a Canadian owner on Civinfo so his credentials can't be guaranteed but I've posted for info.
-
Just to add my experience with iPhone 12/13 and currently iOS 16 I have no issues 9 times out of 10. Very rarely the phone doesn’t connect and I tap connect a few times for about 30 seconds and then CarPlay loads. I use CarPlay wirelessly as the phone never leaves my pocket, and Apple Maps as it is superior to 3rd party maps. Siri loads the destination I want and real-time traffic is accurate. I am happy with the tech.