Mk4 2021 Jazz Brake failure

[ColinB]

You need to have or create a Honda account.

I find it quite strange how Honda sees fit to inflict different rules on its customers!

In Switzerland https://www.de.honda.ch/services/dsr works completely free from any account (I do not know quite yet if this actually is an advantage as the VIN is visible for anyone getting close enough to the vehicule).

So any random person can read the car's VIN and find out it's service history? I suspect this is a difference between Swiss and UK data protection laws. No idea what the Swiss equivalent of GDPR is, but in UK I suspect that detailed data about a car's history might be regarded as needing password-protection via an account because it's conceivable that it contains personally-identifiable information.

[coldstart]

So any random person can read the car's VIN and find out it's service history?

I'm afraid, that is the consequence, yes!  (and I do wholeheartedly concur with your estimate of Swiss data "protection")

(by my opinion the clearly visible VIN itself is in violation of "my" idea of privacy!)

[Spodric]

Your Digital Service record can be checked here: https://www.honda.co.uk/cars/owners/digital-service-record.html

You need to have or create a Honda account.

Right now I have no desire whatever to create a Honda account. This is why:

Today I received an email from Honda UK rejecting my claim for hire car costs.

One risible ground being that Honda UK considers that the repair under warranty is not due to a material or manufacturing defect. Eh? How does that work? If the "brake simulator unit" failed after a relatively short period, and relatively low mileage, requiring urgent replacement, it is most likely because this component had a latent defect caused by a faulty manufacturing process. Honda knows this. We know Honda knows this.

The other ground being that the "loss" indemnity only covers the repair. It does not apply to financial loss. That restrictively narrow interpretation is utter nonsense. I am relying on the plain meaning of Honda's guarantee and indemnity wording. I reckon any Judge is likely to prefer my conventional interpretation of Clause 13 b) ii. Which is badly drafted anyway.

I am supposed to contact Honda Escalation if I am not satisfied. Who or what is Honda Escalation? Has any other ClubJazz poster dealt with them? If so, how did that go?