Author Topic: So called warranty  (Read 2280 times)

guest5079

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So called warranty
« on: June 15, 2017, 03:11:18 PM »
I suppose I come into the 'wants too much' brigade. It's not that I can see others point of view BUT I do get a little pigged over so called servicing and warranty issues.
What's the old git on about now.
Today, after 32 mths of ownership I was able to have a good look underneath our Jazz. All seemed OK except Two brackets bolted to the body that are used as handbrake cable guides are so rusted the metal is beginning to go. Fine, easily replaced BUT all around these brackets the body paint/seal is blistering suggesting rust is getting into the body.
When I bought the car it had a so called Honda extended warranty and also free servicing. Looking at the service book is a section on rust. At each service, the operator? is expected to check for rust etc. Of course dealers do not stamp books so the poor old customer has no idea of what is done. I believe the Jazz is warranted against perforation for 10 yrs. BUT the car must be serviced by a Honda dealer. What is the point if the operator is going to ignore warning signals. This rust is not something that has occurred over the past 10 mths so what price the so called warranty.
Of course i can ignore this rust and hope but given the weather in this part of the world rust is an ever present problem. I appreciate dealers have to make a profit but come on my experience has been they want to make mega bucks, Refusing to rectify paint problems does not help.
Am I expecting too much? the car is six and a half years old with 53,000 miles on the clock. If I had been told 12 mths ago, my health might have allowed me to do the job but now, I will have to pay someone to do it.

matty vapor

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Re: So called warranty
« Reply #1 on: June 15, 2017, 07:20:01 PM »
I think if you have full dealer servicing and its been carried out by the dealer since new, you do have recourse to ask the dealer if the rust inspection was carried out under the anti perforation warranty. with out full dealer service history its difficult because its the old adage of we could have spotted it before it got to far along the rust road.

I had a civic type R 09 plate that had the front window seal fault corrected and the roof repainted under the Honda warranty, but it was subject to having full dealer service history. although I have herd of others who had it done with out, but also others that were refused for not having dealer service history.

I would take some pictures of your rust issue and drop Honda UK a mail with said pictures and see what reply you get to that. if anything its worth a go.


good luck!

guest1372

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Re: So called warranty
« Reply #2 on: June 15, 2017, 08:56:58 PM »
The Jazz build is pretty good, but get under any car approaching middle age and the brackets, bolts and struts of many components are becoming corroded.  Zinc plated bolts do struggle under the car with fairly harsh conditions, to that end I used stainless for the exhaust in the expectation I might be able to undo them when needed.  Brake pipe and ABS sensor wire brackets are particularly bad.

The anti-perforation warranty is quite strict in my experience; I tried to get my roof leak fixed but a hole between panels does not count as a perforation of the body - it has to be a hole through a panel and rusty cars are a rare sight on our roads these days.
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TG

guest4871

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Re: So called warranty
« Reply #3 on: June 15, 2017, 11:04:12 PM »
You should be able to request from any Honda dealer a full detailed copy of the records of all the Honda dealer service records for the car. The full service history done by any Honda dealer should be held centrally. Worth a try?

guest5079

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Re: So called warranty
« Reply #4 on: June 16, 2017, 02:29:44 PM »
Thanks for the suggestions. After posting this I looked on the Lings site and it appears the two brackets are part of the handbrake cable, so if they rust out it is either new cables approx £50 a side or fabricate brackets. What is my beef, is that the brackets being so rusty jump out at you being as the underside is silver. The brackets on their own I am not bothered about BUT if the rust has got into the body around and under these brackets how long do I have to wait before a claim can be made. After all, there does not appear to be perforation at the moment.
Anybody worth their metal under the car would have spotted the problem especially if they followed the line of the cables to check them. Which for an MOT I should have thought was part of the check. Again if the handbrake cable casing is broken in any way water will get in and very soon the hand brake cables would rust up. We no longer have the luxury of being able to put grease nipples into cables. I am going to my local garage for an MOT next week and hopefully he will let me make a thorough inspection while it's on the ramp.
I agree with TG and I am progressively replacing bolts with stainless steel
I am grateful for your replies, I thought that as I get older I get more critical and that i was being unreasonable.
All the dealer had to say was' a couple of brackets are rusting.........' and I would have just got on and dealt with the problem. As to dealing with Honda UK and the Dealer I am not holding my breath.

culzean

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Re: So called warranty
« Reply #5 on: June 16, 2017, 02:47:38 PM »
Having service record attached to warranty claims is just legalised blackmail, there is no way that dealers do all the work they are supposed to do and you have discovered this.
Some people will only consider you an expert if they agree with your point of view or advice,  when you give them advice they don't like they consider you an idiot

guest5079

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Re: So called warranty
« Reply #6 on: June 17, 2017, 11:26:35 AM »
The very posh showrooms etc plus free coffee is no excuse for poor service. Not that I am in a position to do so but one wonders how far the public can challenge the 'blackmail'. Unfortunately my poor old brain is not so good but I seem to remember ( probably a daydream) that a UK Court has ruled against this business of servicing being part of the warranty.
Now that the 'free servicing' has expired, the car is going to my local garage for it's next service and MOT. I asked about changing the gearbox oil  and was asked if I could get the oil given it's specialist stuff. I have no problem with this as I believe this shows honesty. I would sooner this happen than 'leave it with me guv' and nothing done. I appreciate there are alternatives to the Honda MTF but Cox's supplied the Honda MTF and I don't suppose there was much difference in price to a generic make. Jamie has lived in the village for some 20 yrs and his bag of beans are Porche. His Father lived up the road and rebuilt classics. Jamie is hardly likely to 'sh*t in his own nest and most of the village cars go to him. At least I can talk to him directly not some service manager.

guest1372

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Re: So called warranty
« Reply #7 on: June 17, 2017, 05:58:42 PM »
A proper local service sounds like the best idea auntyneddy.
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TG

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