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Honda Jazz Forums => Honda Jazz Mk4 2020 - => Topic started by: csp on July 07, 2020, 04:22:06 PM

Title: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: csp on July 07, 2020, 04:22:06 PM
My Honda Plus electronics appears to be built into the Jazz Hybrid e:HEV and needs to be activated by the dealer.

The details of various options for the Jazz Hybrid e:HEV and Honda e are on the following link.
When I asked about My Honda on Saturday it sounded like a dongle was required, I have now asked about activating the Core Connectivity on my car which should be complementary, some of the other facilities are subscription based.

https://www.honda.co.uk/cars/owners/my-honda-plus/overview.html..html

My Honda Plus also seems to include eCall
https://europa.eu/youreurope/citizens/travel/security-and-emergencies/emergency-assistance-vehicles-ecall/index_en.htm
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on July 07, 2020, 06:59:48 PM
That web page isn't very clear about what is free and what isn't. The vehicle has an embedded SIM and The Core Connectivity should be free but what does it include. The vehicle has an embedded SIM and should automatically call 112 in the event of a serious prang. That, I read, is an EU requirement for new vehicles and 112 will connect through to 999. Such calls can be made without any credit on the phone number.

One feature which interested me was the facility to find out the vehicle location using the My Honda app (not that I've so far mislaid my vehicle). That would require the My Honda app asking the Honda server to ask the vehicle for its location. I had assumed that this feature, plus the ring fencing alert, was included in the cost of the vehicle as the amount of data flowing back and forth would be minimal. Using the eSIM to service a WiFi hotspot, on the other hand, potentially involves some big data flows (eg kids watching YouTube) and hence the need for the subscription. I wait to see if the price is competitive.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: csp on July 08, 2020, 12:40:51 PM
Further down the page this link  https://www.honda.co.uk/cars/owners/my-honda-plus/overview.html..html
shows

Core Connectivity
Access a wide range of services.

Virtual Dashboard, Remote Lock/Unlock and Invite Driver. For the Honda e it includes Remote Climate Control and Remote Charge Control and much more.

Complimentary to the first named owner, second user a charge of £39


Safety & Journey Peace of mind at all times.

Digital Roadside Support. Geo-Fencing, POI sending to Sat-Nav, Car Locator, Journey History, Driving Score and Favourite Route Planner.

Free for the first year then £29 p/a (until third year)


The red Learn More link buttons give more information
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Muldoon on July 08, 2020, 02:41:18 PM
Sounds like these are optional features being subscription, but perhaps the emergency SOS call is free and built in already - activating in case of an accident if this is EU required. I think Vauxhall did a similar system called On Star. 
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: ColinB on July 09, 2020, 07:15:34 AM
On the Mk 3, the My Honda thingy was an extra, you had to ask for the dongle. When I looked at this I was quite concerned about the privacy aspect. The system would collect a lot of personally-identifiable data such as location history, speed, plus a lot of other parameters that weren’t clearly identified. Nor was it very clear what Honda would be doing with that data in addition to the services they provide to the owner, and with whom they would be sharing it (law enforcement? Insurance companies? Anyone who is prepared to pay?). I don’t have anything to hide, but I do object to giving away this sort of thing unnecessarily. So do you have any choices about it if you buy a Mk 4? If it’s built into the car, do you have to agree to giving these data to Honda for them to use as they see fit? Or is there an opt-out?
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: ColinS on July 09, 2020, 07:36:41 AM
The emergency SOS call is built into my Nextbase dash cam.  I don't have it enabled.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: culzean on July 09, 2020, 07:54:31 AM
We live in a world of data mining,  it really is big ( read unbelievably massive ) business.... and all the smart devices people love so much hoover up everywhere you go and the exact times, everything you do, everything you look at online and every search you make.  Police have access to the video database of all those video doorbell cameras people are buying.  Now it may be used for good,  but could you also find yourself in trouble if the video shows you doing something that may be a grey area of law,  and they know when you are home, when you went out and what time and who your visitors have been, as well as your neigbours comings and goings....
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: ColinB on July 09, 2020, 09:33:03 AM
We live in a world of data mining,  it really is big ( read unbelievably massive ) business.... and all the smart devices people love so much hoover up everywhere you go and the exact times, everything you do, everything you look at online and every search you make.  Police have access to the video database of all those video doorbell cameras people are buying.  Now it may be used for good,  but could you also find yourself in trouble if the video shows you doing something that may be a grey area of law,  and they know when you are home, when you went out and what time and who your visitors have been, as well as your neigbours comings and goings....

Exactly, but the point is with most tracking you can turn it off. They don't make it easy, but you can. Eg in a Google account (aka android phone) there are settings to turn off location tracking and browsing history, and with a doorbell you have the option to simply buy a different doorbell. My question was whether you have the option with a Mk 4 Jazz to turn it off, or whether the act of buying the car signifies your consent to Honda tracking you.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: csp on July 16, 2020, 04:19:32 PM
The ecall emergency service seems to be activated and ready when the car is powered up but the Core Connectivity for MY Honda Plus is not activated. When I checked the dealer I bought the car from was still looking into this so they could activate it on their demonstrators. They were going to email me when the sorted it out.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on July 16, 2020, 05:21:09 PM
I was told this morning when I collected by Crosstar than Honda haven't yet activated the My Honda system but had promised the dealer that it would be ready this month.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: csp on July 17, 2020, 06:32:26 AM
Thanks for the info John, Honda Customer Services advised me to take the car to the local dealer for activation and they might charge for activation as the car was not bought form there. I will be contacting  Honda Customer Services again as any activation cost should be paid by Honda if the My Honda Plus system was not fully up and running at the time of sale, it is part of the car specification promoted in the brochure.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: WolvesRoy on August 01, 2020, 10:32:36 AM
Have any Jazz 4 owners got working traffic updates on Navigation?My dealer has no info about it. They have a call in to Tech. Services and are awaiting reply.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on August 01, 2020, 02:05:26 PM
If this https://www.honda.co.uk/cars/owners/my-honda-plus/overview.html is to be believed then step 1 is to install the My Honda+ app which I did this morning (I've looked for it previously and couldn't find it). The next step is to register an account, which I did. However, when I log with email and password then the app demands a verification code which it says has been sent by email and is valid for 5 minutes. I then wait and keep checking for the email which finally shows up after about 6 minutes. I enter the code, press submit and after a short pause the app says verification failed. I've tried innumerable times with the same result.

Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Mellorshark on August 01, 2020, 04:33:14 PM
No problem with the verification, the email arrived quite quickly. However,  couldn't pair it with the car. Create worked ok and it found the car from its VIN,  but it wouldn't connect.  The app generates a pin that is supposed to appear on the dashboard. All I got was a message from the app saying "Something went wrong" "Try again" every time.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: csp on August 01, 2020, 06:08:51 PM
There seems to be a lack of good instructions for Jazz owners to set up and use My Honda Plus, and no effective process for new owners to provide feedback to Honda UK on the new model.

The standard approach is to refer owners to dealers who so far seem to be unable to provide adequate support for the new Tech designed into the car.

Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Mellorshark on August 01, 2020, 08:55:48 PM
Just discovered more information on the website.
https://www.honda.co.uk/cars/owners/my-honda-plus/frequently-asked-questions.html#filter-1=1&filter-2=1&filter-3=1
To connect you need to be sat in the car, power on, seat belt buckled and the car in drive ready mode.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on August 03, 2020, 06:40:22 PM
I asked my dealer about the delay in getting the verification code and was told to contact Honda UK. So I did and, after explaining the problem and spending several minutes on hold, was told that it is a known problem which they hope to fix this week.

Once I get the app working on my phone then it's necessary to arrange to visit the dealer to activate the connectivity on the vehicle.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: csp on August 04, 2020, 12:09:28 PM
Since connectivity is feature of the new Jazz, activation of the Telematics Control Unit should really be part of the PDI process, even if it involved contacting the new owner first. New car owners do not have to take the car back to the dealer to get the radio or Engine Control Unit activated so why should the TCU be different?

It is disappointing and unacceptable that Honda UK don't seem to have got their act together and sorted My Honda Plus out leaving owners without this functionality!
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on August 04, 2020, 01:55:10 PM
It could be worse - at least the vehicle is very usable without this advertised feature but we should be getting some recompense as beta testers. That the software is often the delaying factor is nothing new - see https://www.economist.com/business/2020/07/18/why-companies-struggle-with-recalcitrant-it which specifically mentions VW's new ID.3. Honda's claim that their hybrid system has benefitted from their F1 work might well be true.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Megansbob on August 08, 2020, 11:37:10 AM
Hi I have questioned this with my dealer (Greenacre Honda) and they told me they have made enquires and the system is not yet enabled and won't be for at least another month.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: csp on August 08, 2020, 01:57:51 PM
What a mess Honda (EU) & UK have made of Jazz Connectivity, they have had months to get ready. I hope that they are going to contact owners and compensate them when they finally get their act together. Selling cars knowing that connectivity is not functioning is unacceptable and dishonest.

Surely Honda should be making an official statement on why they have failed to get Jazz connectivity working. I hope that the eCall system is up and running as I think that is a legal requirement.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: culzean on August 08, 2020, 03:15:00 PM
Selling cars knowing that connectivity is not functioning is unacceptable and dishonest.

Microsoft have been selling software like that for decades....

Again,  a real first world problem complaining about software on cars  :-X  ( rather than not having a car and never likely to get one ).
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Mellorshark on August 09, 2020, 01:55:52 PM
I had the eSIM enabled on my EX on Thursday. This enabled me to validate the app and connect to the car. It does "work " but not very well.  It connected and loaded data from the car two days ago, but has been reluctant to connect since.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on August 09, 2020, 06:44:42 PM
I tried the app again yesterday and still got the problem of the verification code being delayed so they evidently didn't fix the problem by the end of last week. Perhaps this delay is a man-made problem to camouflage bigger problems with the system.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Austriaman on August 14, 2020, 01:06:02 PM
Have any Jazz 4 owners got working traffic updates on Navigation?My dealer has no info about it. They have a call in to Tech. Services and are awaiting reply.

Have just been to the dealer with my Crosstar,  as no traffic subscription is shown. He checked 2 other cars on site, both the same. I asked him to follow up as he didn't know what to suggest.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Mellorshark on August 21, 2020, 08:09:31 AM
There appears to be serious problems with the app. Mine connected initially but then failed to connect even though it updated to the latest version. I have reported the problem to the developers. They say they can see that the car's TCU is working correctly (transmitting data) and have asked for further evidence. There is a small icon at the top lh of the audio display that shows a car with wifi bands, when the eSIM is enabled.
I have spoken with my dealer who admits they are having with the app and their demo cars, both jazz and honda e. I am not expecting an imminent resolution.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on August 30, 2020, 07:01:05 PM
A few days ago I tried running the My Honda+ app again and encountered the usual verification code issue. However, I noticed when the email showed up after 5 minutes that it stated that the code was valid for 10 minutes (whereas the app still stated 5 minutes) so I entered the code and was able to proceed to the next step in the app and got as far as not being able to pair my phone with the vehicle. I've now got an appointment with the dealer to get the eSIM enabled.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Mellorshark on August 31, 2020, 12:28:39 PM
My app has connecting with the car more frequently.  Not 100% but a lot better than it was.  I had enabled the core connectivity plus safety and journey elements but not the personal assistant. This was because it was requesting a payment.  This appears to have been fixed as I tried yesterday and it enabled without payment.  Haven't tried it in the car yet. Still struggling with how to talk to the SatNav.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Popdufc on August 31, 2020, 12:50:26 PM
You can create a virtual WiFi using your mobile as the router. This will use data on your phone but then gives full connectivity. So when you say OK Honda where is the nearest cafe it will use your phone to find it. Or just use Apple play, android auto
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on August 31, 2020, 03:34:50 PM
Well I glad someone is having luck with MyHonda+

After installing MyHonda+ app and trying for a few days got as far as entering the pin and then the app failed. a few days later tried again with no success.

Uninstalled and then reinstalled app and only got as far as it recognising my Crosstar at which point it failed. Tried again today with no luck, uninstalled and reinstalled again and it got worse failed at trying to validate my moblile.

Contacted HCS (0345 200 8000), got through very quickly. Was asked a number of questions relating to what the issues were and info on myself, advised that the info would be passed onto the tech guys who deal with the app at the end of the call. Hopefully the issue would be solved by the end of the week.

One question asked was if I had been advised at collection if the TCU had been turned on, answered not that I remember. Have emailed my sales executive with the same question.

Here's hoping I will be enjoying all the delights of MyHonda+ by the end of the week
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on September 03, 2020, 02:37:29 PM
Saga continues, sent an email to Honda connected services support on 25th August, received a reply from Leonie Hessfeld on 1st September at 15.17 requesting vin number, email address, mobile number and screenshot.

Sent the info at 16.30 1st September, Leonie replied at 08.51 on the 2nd September they had checked and the TCU was not switched on, advised to contact local dealer to get it switched on.

Booked Crosstar in for this morning, workshop tried for over an hour with no success. There is a problem with Honda connected services servers. Workshop orginally suggested leaving the car with them till the end of the day to see if they can get it to work later in the day but opted to book the car in for Tuesday. Workshop supervisor asked my sales exec if there were any Crosstar available so that they could try later, I pointed out that Jazz is exactly the same setup. I've suggested that if the try another Jazz/Crosstar and they manage to switch on the TCU which means the servers are now working to give me a call and I would go over to get the TCU done.

It looks like this is not a dealer issue apparently the Honda E PDI form has a check box for switching on the TCU whereas the Jazz/Crosstar PDI form does not. Honda strikes again.

Contacted Leonie at HCSS and had a little rant, my local dealer is a 25 mile round trip and I will have at least two trips to get the TCU switch on due to Honda's incompetence.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on September 03, 2020, 03:38:50 PM
Booked Crosstar in for this morning, workshop tried for over an hour with no success. There is a problem with Honda connected services servers. Workshop orginally suggested leaving the car with them till the end of the day to see if they can get it to work later in the day but opted to book the car in for Tuesday. Workshop supervisor asked my sales exec if there were any Crosstar available so that they could try later, I pointed out that Jazz is exactly the same setup. I've suggested that if the try another Jazz/Crosstar and they manage to switch on the TCU which means the servers are now working to give me a call and I would go over to get the TCU done.

It looks like this is not a dealer issue apparently the Honda E PDI form has a check box for switching on the TCU whereas the Jazz/Crosstar PDI form does not. Honda strikes again.
My dealer phoned me at noon to recommend that my appointment this afternoon be postponed as they hadn't been able to get the connectivity working on their own vehicle so that looks to be the same problem. In addition, the virus is being blamed for a lack of training of the service technicians in how to get this system working but I suspect the underlying problems are in Honda's system.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on September 03, 2020, 05:15:29 PM
Here's a reply I received from Honda Connected Services Support.

we are sorry to hear about this experience.

I have escalated this matter to the relevant department, once I have an update i will let you know.

Hopefully we can resolve this issue as soon as possible.

Kind Regards,

Radina  Stanislavova
Operations Manager - HCC


Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: csp on September 04, 2020, 10:39:18 AM
Honda UK seems to be using customers as Beta testers for MyHonda connectivity.

I wonder of how many dealers can actually demonstrate the system working on Jazz e:HEV or even Honda e cars. I also wonder if Honda UK directors are aware of the issues.

Perhaps it is time to get the Motoring Press to start asking questions about MyHonda connectivity problems, that might stir Honda into action!
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: olduser1 on September 04, 2020, 06:51:00 PM
Try a report on HonestJohn they often add customer feedback on newer models.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: cjp2k20 on September 04, 2020, 07:55:31 PM
Picked up my Crosstar on Tuesday, the dealership had absolutely no luck enabling My Honda+, the engineer tried four times in front of me and the salesman.

They're going to contact me when they hear back from Honda so I can come back and get it sorted, I said it wasn't the end of the world as I'd be using Android Auto anyway but it's rather incredible that this issue is ongoing, definitely something not right at the Honda end.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on September 07, 2020, 11:33:17 AM
My Crosstar is booked in again tomorrow to have the TCU switched on. When they tried to switch it on last week the issue was with Honda connected services servers which a number of dealers were reporting. The workshop are going to try and switch on the TCU of their Jazz demonstrator first and then contact me to let me know whether or not I should go over.

This way it will stop me making an unnecessary 25 mile round trip. Will let you all know the result but not holding my breath.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on September 08, 2020, 04:28:01 PM
Just received an email from my sales executive, Honda has just sent out a bulletin which states :- the switch should be turned on at the customers request, not automatically

I have asked my sales executive for clarification Does the request have to be made to Honda or the dealer, if it's to Honda this may explain the problem dealers are having switching on the TCU.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on September 08, 2020, 07:54:54 PM
Just received an email from my sales executive, Honda has just sent out a bulletin which states :- the switch should be turned on at the customers request, not automatically

I have asked my sales executive for clarification Does the request have to be made to Honda or the dealer, if it's to Honda this may explain the problem dealers are having switching on the TCU.
I suspect that the TCU needs to enabled at the customer's request as some people might not want to contemplate the possibility that Big Brother could track their movements.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on September 09, 2020, 10:15:56 AM
Just received another email from Leonie Hassfeld re MyHonda+.

Kindly also assure, that both the seatbelt has been fastened and that the ignition has been on for at least 20minutes, before completing the process.

Still waiting to here from my dealer if they have managed to switch on the TCU in their demo.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: csp on September 09, 2020, 04:04:38 PM
It sounds really odd to have to have the seat belt fastened and the ignition on for at least 20 minutes before completing the process to turn on the TCU. I assume this would involve 1/3 of an hours workshop time, which seems very inefficient.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on September 09, 2020, 04:31:40 PM
Sorry should have explained a bit better, this is not about turning on the TCU but about installing MyHonda+ app and pairing the mobile and the car.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Mellorshark on September 09, 2020, 05:29:11 PM
With mine it was less than a couple of minutes.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Muldoon on September 09, 2020, 10:15:05 PM
This all sounds very frustrating but a modern feature of many cars. It could be argued on essential and distracting.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on September 11, 2020, 11:46:30 AM
Picked up my Crosstar on Tuesday, the dealership had absolutely no luck enabling My Honda+, the engineer tried four times in front of me and the salesman.

I have just come back from my dealer where they been unable for the second time to switch on the TCU :(

Discussing the issue with my sales executive and she said that because it takes DVLA 5 days to make a new reg no active MyHonda system can't switch on the TCU until the reg no becomes active, go figure.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Kremmen on September 11, 2020, 12:32:09 PM
Interesting read.

My Civic 9G has had the dongle for quite a few years and it works well. I wonder what the plus version gives that is of any use.

My Honda 'dashboard' gives me:

System status
Current mph
Engine running or not
Passenger airbag on or off
Fuel tank reading in %
Total mileage
Outside temp
Car location
Driving style estimator

Route history

You can also summon roadside assistance apparently as I've never used it.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: csp on September 11, 2020, 08:16:34 PM
I would have thought that the TCU activation would be based on the VIN number of the car and not the registration number. The booking of Service Dept appointments etc via MyHonda Plus would be by registration number.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on September 11, 2020, 08:44:23 PM
Only going with what I was told, they had been trying to switch on the TCU on a few unregistered Jazzes and only managed to get it to work on one that had been registered for more than 5 days, although they haven't managed to get mine to switch on and it's been registered for 24 days.

My issue may be partly related to the fact that I have installed MyHonda+ 3 times and uninstalled it twice before finding out that the TCU had not been switched on.

I contacted Connected Services Support this afternoon suggesting to delete my account as was my dealer contacting them today with their own issues and reiterating my suggestion.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on September 21, 2020, 12:40:42 PM
Went to my dealer this morning for another attempt at switching on the TCU.

They had received a multi-page troubleshooting document from HT/HCSS (Honda Technical/Honda Connected Services Support) last week.

Great news they managed to switch on the TCU at the first attempt without the use of the TSD, same tech as before with no changes in method. ;D ;D ;D

Bad news still can't set up MyHonda+, I think my account needs to be deleted and set up from scatch. At the very start of trying to set up MyHonda+ while not realising TCU was off unistalled/reinstalled app twice. :-[ :-[

Called HCS and replied to email with info requested and now waiting for a reply, not expecting a quick reply as previous emails to HCSS on this issue have been taking 5 to 7 working days to reply (they work Monday to Friday).
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Mellorshark on September 21, 2020, 05:59:14 PM
In what way isn't the app working?
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on September 21, 2020, 07:55:01 PM
The first time I installed the MyHonda+ app after typing in the pin number received "Something is wrong" message.

Uninstalled then reinstalled the app, got as far as inputting the vin number and my Crosstar being recognised then it failed.

Repeated the uninstall/reinstall process and on trying to login get the message "we could not log you in".

All this happened prior to discovering that the TCU was not switched on.

Dealer finally managed to switch on the TCU this morning and I still cannot login, not sure I should try unistalling and the reinstalling the app.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Mellorshark on September 22, 2020, 08:02:17 AM
I had similar problems.  Many attempts before it worked.  I can't see any problem with deleting the app and starting afresh. I found it required patience and persistence.
I installed the app on a second phone and it took many attempts to get the verification successful. Good luck.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on September 28, 2020, 06:50:30 PM
I had a call from my dealer to make an appointment (we agreed Monday 5th Oct) for them to enable the telemetry on my Crosstar.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on September 29, 2020, 05:24:12 PM
Received an OTP (one-time passcode) on Friday from HCSS which I had to send back to them (to prove my identity), which then allows them to reset my account.

HCSS contacted me this afternoon to say my account has been reset and I should now login and complete installing MyHonda+ which I have just completed.

Went through the process, received an email wlecoming me to MyHonda+, but I seem to be stuck on the manage subscriptions window with the following message "Your subscriptions are activiating."
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on September 30, 2020, 11:11:12 AM
Finally got MyHonda+ working last night, went for a wee run this morning to record a journey to check it out.

Does anyone who has got MyHonda+ working have an idea how to activate geo-fencing and send destination to sat nav as I cannot find any info.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Steve_M on September 30, 2020, 11:55:01 AM
Here's a video that should help you


Otherwise there are some FAQ for My Honda+ here.
https://www.honda.co.uk/cars/owners/my-honda-plus/frequently-asked-questions.html
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on October 05, 2020, 06:36:33 PM
My connectivity is now working. I'm not happy that the free Safety and Journey subscription is for one year from the vehicle registration date and not from when it was activated. That merits a complaint to Honda Customer Care. The Core Connectivity subscription is valid until 14 October 2028. I wonder why Honda chose that date and what happens when it arrives?

The dealer left me the attached instructions to help get My Honda+ working. I had previously set up My Honda+ on my phone so the main steps were: (i) Start up the app and log in; (ii) enter the vehicle VIN and confirm it appeared to be the right vehicle (model type and colour is shown); (iii) connect to the vehicle where the app tells the server to send a PIN to the vehicle (iv) sit in vehicle, fasten seat belt, turn on ignition andwait for the PIN. After a few minutes there was a notification on the big screen that I've been sent a message which can be opened by tapping on the notification; then (iv) selecting the subscription options. I declined the Honda Personal Assistant (£49 per year) while the only feature of Safety & Journey I'm likely to use is the locator if it brings down the vehicle insurance (or maybe I'll get more forgetful with age and appreciate help in finding the car!). I'm wondering where the data subscription for the mobile hotspot is hiding, although I'll have little use for that feature. Perhaps Honda will add further features in due course.

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Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on October 05, 2020, 09:00:20 PM
John,

Fired off an email last week to Sophie Woodman HCS when I finally managed to MyHonda+ working, will wait to the end of next week for a reply and if no reply fire off an email to the new Honda UK managing director.

Raised the issue of the Safety & Subscription valid for one year from registration and not from date of getting MyHonda+ operating.

Also put a claim in for compensation for having to travel to my dealer 3 times before getting the TCU set to normal my dealer is a 25 mile round trip. eCall uses the TCU therefore it has already been switched on but only to operate wirh eCall.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on October 05, 2020, 09:18:48 PM
Came across a little error in the journey information where it gives min/max speed etc, it gives average fuel consumption as mph weird.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Austriaman on October 12, 2020, 05:15:14 PM
Have any Jazz 4 owners got working traffic updates on Navigation?My dealer has no info about it. They have a call in to Tech. Services and are awaiting reply.
You probably heard by now, traffic info not currently supported in the UK, according to my dealer. Android Auto works fine, though.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on October 12, 2020, 08:52:53 PM
I've been looking at the journey reports for a round trip I made last week. 56 miles each way. Has anyone got a clue what the driving score is? It only shows for the outward leg. It can't be the same as for the My Honda app (without the +) as that score starts with 100 and then points get deducted https://www.honda.co.uk/cars/owners/my-honda/my-honda-faq.html .

The fuel used is rounded to the nearest 0.1 litres but I wish those numbers were true as they represent over 300 mpg! ;D That's clearly another bug needing to be fixed. However, the mpg (written as mph) number is plausible.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on October 13, 2020, 11:19:38 AM
I've been using MyHonda+ for just over a week and none of my journeys have given a driving score, maximum distance has been around 13 miles.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on October 19, 2020, 04:02:12 PM
Has anyone else got connectivity problems? Yesterday I made a round trip away from home (am / pm) and on checking late pm found that the app showed details of my outward journey but not the return. Yet the app also claimed that the vehicle was home. There was no change this morning and, now when I try to check, all I get is the loading data screen saying "working" with the red line chasing its tail in a circle. This process seems to take a minute under normal conditions but now seems to be unending (so I've killed the app before it drains the battery).
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: iainsd on October 19, 2020, 05:30:17 PM
Having the same problem too, but was working before. Must be a problem on their side.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: richardfrost on October 19, 2020, 07:46:11 PM
Sounds like a right PITA. What is it for? The system clearly doesn’t seem fit for purpose!
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on October 19, 2020, 10:07:44 PM
Sounds like a right PITA. What is it for? The system clearly doesn’t seem fit for purpose!
One useful feature is the ability to find the vehicle location - effectively a tracker which might reduce the insurance premium. That, plus journey logs which include maximum speed might give peace of mind to those who lend their vehicle to the kids - knowing that big brother is watching might encourage them to drive more cautiously. It's also possible to upload a journey destination, check if the vehicle is locked and how much fuel is remaining.

However, it's evidently still work in progress and the free year of usage should start when it's working properly.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on October 27, 2020, 12:18:42 PM
I checked My Honda+ app today after making a short local return trip. The return leg of that trip isn't shown as a journey although the app knows that my car is at home. However, the return leg of the previous journey, which previously wasn't listed, is now in the journey list.

The app also told me that my rear windows were open so I went and checked. They were slightly open and I suspect that the car did this when I turned the windscreen demist on. I had locked the vehicle using a double-tap on the door handle so, it seems that this method of locking doesn't close any open windows although the mirrors get folded. 
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on October 27, 2020, 12:42:33 PM
I checked My Honda+ app today after making a short local return trip. The return leg of that trip isn't shown as a journey although the app knows that my car is at home. However, the return leg of the previous journey, which previously wasn't listed, is now in the journey list.

Raised the issue of driving score with Leonie Hassfeld HCCS on the 7th October and finally got a reply yesterday.

Advised to make sure running latest version of app and if still not working send screenshots of issue along with vin number, sent the requested info today will wait with bated breath.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on October 28, 2020, 11:25:33 AM
Received a reply from HCCS this morning, which was quite a suprising as their normal turn round time is around 5 working days.

Our experts are currently investigating your case and we will reach out at once, as soon as an update becomes available.

I also raised the mph instead of mpg and giving zero or negative fuel usage.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: madasafish on October 28, 2020, 12:08:10 PM
My motto is "never be the first to buy new technology"

Totally justified by the above saga.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on October 28, 2020, 08:27:41 PM
I also raised the mph instead of mpg and giving zero or negative fuel usage.
I emailed them on 13th Oct regarding both the mph / mpg problem and asking about the driving style score. I received an acknowledgement yesterday (ie two weeks later).

I've just sent another email complaining about connectivity issues and also the most recent journey missing from the log. I also noted that I've got a Tesla Powerwall battery and it takes no more than five seconds for the app to ask the server to ask the battery for the current status and requested that the free year of the app usage should start from when the system is debugged and working smoothly as, until it is I just an unpaid beta tester.

My motto is "never be the first to buy new technology"
Unless you want to be a beta tester.  Fortunately, while the connectivity is potentially useful, it's not critical.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on October 28, 2020, 08:54:56 PM
How did you get the info on the battery
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Jocko on October 28, 2020, 09:15:58 PM
I also noted that I've got a Tesla Powerwall battery and it takes no more than five seconds for the app to ask the server to ask the battery for the current status, and requested that the free year of the app usage should start from when the system is debugged and working smoothly as until it is I just an unpaid beta tester.

Added a comma after status. Does that explain the battery bit?
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on October 29, 2020, 11:13:30 AM
How did you get the info on the battery
Perhaps I could have expressed myself more clearly. The Tesla battery info is using Tesla's app but it highlights that it should only take a few seconds (not many seconds or just times out) for an app to get up-to-date info on a device status.

The good news is that the app did managed to find out this morning that the open windows are now closed. However, the problem of the missing most recent journey still exists.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on November 17, 2020, 04:50:59 PM
I've just received an email with the attached notice of a maintenance outage.

I wait to see if My Honda Plus will work better once the maintenance has been carried out.


Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on November 20, 2020, 10:40:43 AM
And I can add that I see no change in the behaviour in the my Honda+ app. It still reports that my car is outside my house although the most recent journey was going somewhere else. It must have come home on the back of a truck without me noticing. :D
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Kremmen on November 20, 2020, 11:41:25 AM
I wonder what they've done because my old school MyHonda OBD dongle is still working AOK.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on November 20, 2020, 02:44:11 PM
MyHonda and MyHonda+ are two totally different apps. MyHonda+ only works on the Honda E and Jazz/Crosstar eHEV.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on December 01, 2020, 07:34:39 PM
Finally received a reply from HCS regarding MyHonda+ subscription dates, see the reply below.

The information you have been provided with is correct, the ‘core connectivity’ subscription is available and valid for a longer period of time as opposed to the ‘Safety & Journey’ subscription. I have been advised this is the length of the subscription service, however I am unable to comment or advise the specific reasons for this.

I am not sure they fully understood my question, so I have sent the following reply.

Why does the MyHonda+ 'Core Connectivity' and 'Safety & Journey' subscriptions start on 18th August 2020 (registration date) and not 29th September 2020 (app activation) or 21st September 2020 (TCU activation date)?

I had also complained about the number of visits I had to make to my dealership to get the TCU set to normal (on), have been offered £150 dealership credit as an apology. It can be used for servicing, accessories or repairs.

So it does go to show it's worthwhile perserving.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on December 03, 2020, 09:45:15 AM
I think the free year should start from when the connectivity + app are working properly. The fuel consumption still shows as mph while the app still doesn't report my car's last journey.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on December 03, 2020, 01:44:15 PM
There has been an update it's now version 4.14.3, doesn't seem to have done much. I've had no problems with reporting journeys but has never given a driving score and is now reporting all doors unlocked when in fact they are locked.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Jocko on December 03, 2020, 01:54:11 PM
It looks to me that Honda Plus is Honda Minus. It appears that the software was developed by the team the NHS use. I think charging a subscription until it is bug free is a disgrace.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on December 07, 2020, 08:09:57 PM
Just received a reply from Sophie Woodman HCS.

The subscriptions start from date of delivery and not date of app activation it would be down to the dealership to register the vehicle 24 hours before delivery as the app should be activated during handover at the dealership.

Replied outling the issues with getting the TCU working in August/September and including a copy of an email sent to her on 30th September advising that the TCU  was not turned on until 21st September.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: guest9814 on December 14, 2020, 01:56:36 PM
Tried to register my car VIN to get things working.
When support team understand that i`m not from Europe  i get message that this not work in my Country, that sad
we have mobile internet and eCall in our Jazz connects to network, but this service not reach my Country
From that i can understand that our dealer simple not paid for this service or not want to register cars on Honda server ( does this cost money ?)
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: BigRon on December 14, 2020, 04:31:28 PM
It may not be your dealer it's more likely to be Honda Israel.

e.g. The Honda UK HRV unlocking driver's door unlocks all doors and tailgate but the Honda USA HRV unlocking driver's door only unlocks the driver's door.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: guest9814 on December 15, 2020, 09:58:47 AM
It may not be your dealer it's more likely to be Honda Israel.

e.g. The Honda UK HRV unlocking driver's door unlocks all doors and tailgate but the Honda USA HRV unlocking driver's door only unlocks the driver's door.

Mayer`s  are importer  and  official dealer of Honda in Israel, for many years they have monopoly, they trimming from car spec parts to lover price for themselves, so thay can get more profit. Then they add some cheapo chinese parts for buyer satisfaction.
There also several small companies that importing European and USA Honda models (Insight, USA  Accord Hybrid, USA Civic, Odisey) but not Jazz.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Lurch on January 29, 2021, 06:53:27 PM
Has anyone actually managed to get the built in e-sim on their Honda Jazz enabled.  Been to the dealership twice now and both times they have failed to get it activated for the MyHonda+ service.  Apparently it relies on both a Wifi connection and a signal over the radio waves and it is the said radio wave part of it that is causing activation problem as in no signal detected or so I am told.  Have called another dealership and they have reported similar problems too.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: John Ratsey on January 29, 2021, 07:01:07 PM
My dealer managed to get my eSIM activated in September without difficult once they had figured out how to do it. However, while it worked OK for about a month and I could study individual journey details after I got home, the Honda app still reports that my last journey was to a friend about 40 miles away and the fuel tank is nearly empty. However, the app also correctly shows that my car is parked outside my house. Attempts to do something like unlock the car using the app result in an error message. I need to complain to Honda again.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Jayt43 on October 28, 2021, 07:14:22 PM
Oh how I wish I'd read this thread before signing up for Honda +.

After entering entering the PIN and pairing the app with my vehicle I selected the free packages available and tried to complete the last step in the process.

However, it gave an error and, this is the real bummer, I'm convinced the app caused the TCU to be turned off!!

What's worse, the infotainment screen then said "erasing" and failed to boot up properly afterwards.

It's now come back, but TCU is definitely off. And I know it was on when I received the car as the dealer confirmed it had been enabled (as we talked about the Honda+ service)

In other words, here we have an app which is not fit for purpose and has the undesired effect of killing part of the vehicle's set-up remotely. God only knows what hackers could do!

And I've only had the car 24 hrs. Great :-(
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: Neil Ives on October 28, 2021, 09:03:03 PM
Since taking the car back to the dealer to have the service enabled I've had no problems with the Honda+ app. I opted to pay for the chargeable components but cannot now remember what they are supposed to do for me.
Title: Re: My Honda Plus connectivity on Jazz Hybrid e:HEV
Post by: R2D3 on October 30, 2021, 02:53:12 PM
Since taking the car back to the dealer to have the service enabled I've had no problems with the Honda+ app. I opted to pay for the chargeable components but cannot now remember what they are supposed to do for me.

I thought all the options were free for the first year.