Mk4 2021 Jazz Brake failure

[Kremmen]

We know there is a problem, as we have seen here, and been linked to other forums

And yet we also see some dealers telling affected owners that theirs is a one off, they've never heard of it before, and they will have to pay

Some dealers even reckon they've contacted Honda who back them up and yet go to another dealer and they manage to get Honda to repair, I have my suspicions about some dealers

Some dealers don't deserve to be a Honda franchise and why I didn't use Marshall Honda Reading this year as I've seen numerous posts across 3 forums mentioning them and also they reckon the well known Civic 1 litre rubber wet belt snapping is also a one off

[Jazzik]

Threads in german fora mentioning the letters and the impending recall:
https://www.motor-talk.de/forum/break-simulator-failure-t7851819.html
https://forum-alternative-antriebe.de/index.php?topic=9396.0

This is what I'm also reading, but I don't read about one single case of a failing brake simulator...
I just checked the Polish Honda website to see if there is a recall for our car. Not...

[Lord Voltermore]

I was of course disappointed and a bit worried by reports of the brake simulator failures.  Not so much that such a  thing could happen. Nothing mechanical is perfect  and from what I can see other well regarded  manufacturers have similar worrying issues.  .     More with Honda Europe/UK's customer care attitude. I can understand that manufacturers probably quite often seek to down play  faults  with their cars. Some may be relatively uncommon ,within normal bounds for mechanical failure,    but get blown out of all proportion by alarming press reports and forum discussion. Which may be limited to one country.

But surely if there are not many ,and its clearly a design or manufacturing error, fix them free of charge without question  under warranty and beyond as soon as they arise.  Customers are then less likely to question  how many others have been affected.    If they are too common  fix actual failures immediately and recall the rest as soon as possible.  And once they do the right thing in one country (or give in to local pressure) they must do the same everywhere.    Simples.  Dont count the cost. Lost reputation costs much more.

I eventually decided to get another Jazz because other  manufacturers were also having major recalls  and probably also minimising adverse publicity on other faults. (Such as some  folding mirror failures  on the Jazz -Mine didnt fail but are smoother and quieter on the 2024 car.  ) I didnt want to jump from the frying pan into the fire.     I also hoped that 2024 cars are no longer at risk. 

[coldstart]

...
This is what I'm also reading, but I don't read about one single case of a failing brake simulator...
I just checked the Polish Honda website to see if there is a recall for our car. Not...

The recalls will only start after the parts have become widely available.
So there won't be a recall for your car visible before that point even if it were affected!

[hornetone]

Reference brake failure. In the past few days my 2020 Jazz started ok but the dash lights all came on flashing and telling me not to drive as brakes may not work. Several other warning lights were flashing at the same time. Called the AA who arrived, checked the car, started it, drove it away for about 100 yards, came back and switched the engine off. A few minutes later he started the car, it was ok. He told me the car needs to be driven regularly or this problem would keep recurring. Next day with confidence I decided to go for a drive, car  started but dash lit up again as before. Called AA again and had the same outcome. The following day car started and dash lights flashed up again. I must add that all this was interspersed with calls to my Honda dealer who wasn't all that helpful. I am now at a place where I have lost confidence with the car and now in the process of swapping for a non-hybrid.

[Lincolnshire Rambler]

Its very frustrating to read your Honda dealer isnt helping you to sort this ! Show him the 40 pages of comments sat here on this forum . Even if you are outside the 3 year warranty they should still act to sort !

[Hicardo]

Hornetone, book it in with a local dealer, arrange a loan car and have them fix it.  You should be covered by Honda for this.  Are you covered by warranty? Regardless they should help you get it sorted out

[Cobb2]

Hornetone, the brake assist unit is definitely faulty by the sound of it. I was able to drive mine briefly after it first happened last March to get it to the garage. As already said this long topic has covered the issue fairly regularly, at times with some difficulty depending on which Honda dealer dealt with it, but most of us eventually got some satisfaction from Honda. Some 2020 models are prone to this and Honda are very aware of it. They should cover all costs and dont let any Honda garage tell you otherwise especially if you have a full service record. The Mk 4 Jazz is an excellent car with generally good reliability, but all makes can have issues.   Be politely assertive with the dealers and Honda UK as well if needed.

[csp]

Product Update letter from Honda concerning the Brake Operating Simulator Pressure Sensor Failure
see post https://clubjazz.org/forum/index.php?topic=17262.0
I posted a new topic as I didn't want the information to get lost in the 41 pages of posts regarding the Mk4 2021 Jazz Brake failure.
Sorry if I should have just added this to the existing thread.

[davejazz]

Just to update the general uncertainty in different countries, regarding this issue.

My daughter who lives in Spain, received an email, direct from Honda Spain, (without any prompting), to say that the main dealer that she bought the car from, would be contacting her by letter, (how quaint!), to book her in for the simulator. They stated there were no safety issues.

The car is a CRV; I believe the braking system is similar to the Jazz, and a similar email would have arrived.

[coravel]

I received my letter from Honda this morning to advise me that my Jazz will be called in when the parts are available and repaired free of charge.  So a result at long last!

[Kremmen]

Must check what address Honda have for me as I've moved since I bought

My email is still valid and the dealer has my new address as they've sent me 2 invites to view the latest EV stuff

[ninanina]

I have no idea if Honda have my address, certainly my supplying dealer does but don’t know how that information gets passed to Honda UK

I’m wondering if my ‘23 is affected by this

[5thcivic]

I had the letter today saying the E will be fixed free of charge when bits available, but nothing about the Jazz.

Maybe my Jazz (bought in Sep 22 but with a P model 23 in the VIN) was not affected or another letter will arrive when the system catches up.

[John Ratsey]

I had the letter today saying the E will be fixed free of charge when bits available, but nothing about the Jazz.

Maybe my Jazz (bought in Sep 22 but with a P model 23 in the VIN) was not affected or another letter will arrive when the system catches up.

I expect that the owners of the oldest potentially affected vehicles will be contacted first and at a rate compatible with the speed at which the fault can be fixed. Didn't the airbag replacement process last for several years?