Author Topic: Front wide view camera startup failure  (Read 8027 times)

njf16154

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Front wide view camera startup failure
« on: August 12, 2022, 12:11:42 PM »
Just booked my Crosstar in for its first service. Apparently there's a recall for "front wide view camera startup failure" which will add a couple of hours onto the service time as it requires a software download. Haven't actually had any warnings myself.

chicksee

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Re: Front wide view camera startup failure
« Reply #1 on: August 12, 2022, 07:39:39 PM »
Had mine done yesterday. was about two and a half hours to do the update.
Supposedly everyone will receive a letter from Honda to have this done.

PaulC

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Re: Front wide view camera startup failure
« Reply #2 on: August 12, 2022, 09:11:00 PM »
Yes, I got a letter from Honda New Zealand advising me that there was a recall to fix a problem relating to the front view camera.

Jazzik

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Re: Front wide view camera startup failure
« Reply #3 on: August 12, 2022, 09:11:18 PM »
The EU is already on it: Safety Gate.
https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10006526

Alert number
A12/01111/22




A communication disruption between two processing units that operate the collision mitigation braking system may cause the front wide angle camera to fail to work properly after starting the vehicle, increasing the risk of an accident.
The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.

Production dates
01/2020 – 02/2021


« Last Edit: August 12, 2022, 09:41:00 PM by Jazzik »
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Kremmen

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Re: Front wide view camera startup failure
« Reply #4 on: August 13, 2022, 06:00:52 AM »
Thanks for the dates, mine should be OK
Let's be careful out there !

Saycol

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Re: Front wide view camera startup failure
« Reply #5 on: August 13, 2022, 01:25:29 PM »
My car was serviced in June presumably before the recall was initiated as no work was done on the camera system.

Have just punched my VIN into the Honda U.K. recall tracker and it identifies my car is due an upgrade to sort the Front wide view camera start up failure. It also recommends I should contact my dealer. Would have been nice if the dealer had contacted me…

crosstarhonda

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Re: Front wide view camera startup failure
« Reply #6 on: August 13, 2022, 02:46:15 PM »
Just put mine into the Honda system as well, says “I” need to contact a dealer! Surly it’s the duty of the seller/ Honda to contact their customers!
I came from years with being with Nissan who always kept in touch. Seems like Honda don’t have the same customer loyalty

Thingy

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Re: Front wide view camera startup failure
« Reply #7 on: August 13, 2022, 03:00:42 PM »
Just checked my car and it is showing needing the fix. The car had it's first service on 2 August and nothing was said then. It is a MY22 bought 26 August last year.

Wonder

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Re: Front wide view camera startup failure
« Reply #8 on: August 13, 2022, 03:08:47 PM »
Hello,
I checked with the VIN (on the Honda Italia website) and the recall appears to me too (front wide view camera), then I ask myself these questions,
since when is there this call? because I brought the car for the service in June and I was not told anything about this,
do i have to contact the dealership? and if I had not seen the recall thanks to your forum?
I imagine that now I will call the dealer (even if August is a month of closure for the summer holidays in Italy).
However, on the Honda Italy website there has been a recall campaign for the airbag on the main page for at least 1 year and nothing else.

(Sorry for the mistakes I used Google Translate)
« Last Edit: August 13, 2022, 03:11:17 PM by Wonder »

Kremmen

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Re: Front wide view camera startup failure
« Reply #9 on: August 13, 2022, 03:25:08 PM »
Looking at the affected production dates I can't see how a MY22 falls below the 02/21 production end date ?
Let's be careful out there !

Beaver

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Re: Front wide view camera startup failure
« Reply #10 on: August 13, 2022, 03:40:45 PM »
Having read the posts to date, I too entered my VIN into the Honda Recall page and was given the message;

Jazz camera defect challenge response error (cr)

My Jazz was first registered on the day I collected it - 26th June 2022.

Thingy

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Re: Front wide view camera startup failure
« Reply #11 on: August 13, 2022, 03:43:23 PM »
Looking at the affected production dates I can't see how a MY22 falls below the 02/21 production end date ?

I will contact my dealer on Monday and see what they have to say.

BROC

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Re: Front wide view camera startup failure
« Reply #12 on: August 13, 2022, 03:53:38 PM »
Just checked mine,  2022 reg EX (registered end of March 2022) and it says this:

Jazz camera defect challenge response error (cr)

Jazzik

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Re: Front wide view camera startup failure
« Reply #13 on: August 13, 2022, 04:32:47 PM »
To all: registration date is not important, this is all about production dates.
Check your VIN.
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BROC

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Re: Front wide view camera startup failure
« Reply #14 on: August 13, 2022, 05:00:54 PM »
Please explain how I identify the build date from the VIN?

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