Clubjazz - Honda Jazz & HR-V Forums
Honda Jazz Forums => Honda Jazz Mk3 2015 - 2020 => Topic started by: guest7642 on April 18, 2018, 11:49:24 AM
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Hi all,
Next Tuesday I am going to collect a Jazz 18 plate pre-reg 1.3 SE manual - looking forward to it and hopefully contributing a little on here.
I realise that these cars should be fairly bulletproof from new but, as I have not owned a Honda before, was wondering if the 5 years servicing for £599 and the Hondacare (warrantly and roadside assistance) extended to 5 years for £350 are good value.
In particular are 5 services likely to cost me more than £120 / service. I realise that the Hondacare probably somes more down to your personal appetite for risk.
Thanks
Tim
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My two services on my 65 plate have cost about £200 each year so your quote sounds good value to me.
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Don't forget that the price will probably not include the price of consumables.
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I have a hybrid, but the services are a similar price to a non-hybrid Jazz.
The service costs are normally £165, £265, £165, £265, £165, so around £1000 for the 5 services. so £600 isn't a bad saving. :)
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The service package is great value for money.In my opinion it's a no brainer. When it expires after 5 years, Honda servicing costs a lot more.
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I also think the 5 year service plan is a no-brainer. The plan belongs to the vehicle so any residual services ought to be reflected in the price should you sell before the plan is used up.
We don't read of many problems with Honda vehicles which would have been covered by a two year warranty extension. Ozzie's recent gearbox problem with his Hybrid Jazz was after 6 1/2 years (and 1/4 million miles!). I recall that at one stage vehicles serviced by the Honda agents were getting an extension of the Hondacare breakdown recovery cover. Is this still the case?
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I have had the service package on all 3 of my Jazz's and it has included consumables, I have not paid for a service since 2009 and my current Jazz is covered until 2020. My package did nott include 5 years of breakdown cover, hopefully I will not need it in year 4 or 5.
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My package did nott include 5 years of breakdown cover, hopefully I will not need it in year 4 or 5.
I thought breakdown cover was part of the Warranty, not the Service Package ?
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Thanks for the quick comments guys - makes me feel more comfortable to know that there is an informed and helpful crowd out there.
It really does sound like a no-brainer unless you cannot find the cash upfront.
http://www.honda.co.uk/cars/campaigns/599-servicing.html
Details of both are here.
So 5 yrs service is £599 and *if* you buy that then the 2 yr warranty and recovery extension is £350
Thanks
Tim
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I paid £555 for the 5 year package 2 years ago, and it is very good value. It does include consumables such as oils etc, but not discs, pads and tyres. So far after 22,000 miles and 2 services I have paid nothing. I will have to pay for MOT when due. I thought Honda care, or certainly roadside assistance, was also for 5 years, but I may be wrong. £350 for 2 years extra may not be such a good deal - they are very reliable cars! With my Mk 2 Jazz, I took out a 2 year extension after 5 years ( I.e. Up to 7 years) and this included service, MOT and roadside assistance, but not warranty.
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I normally buy the service plans on any new car as you get a hefty discount on the normal prices . The Honda Service deal is really good value for five years. I also bought the two year warranty extension because I think it adds value to the car if you have sell. The normal price of the Honda extra two years on the warranty is £850 so £350 is a good discount.
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My package did nott include 5 years of breakdown cover, hopefully I will not need it in year 4 or 5.
I thought breakdown cover was part of the Warranty, not the Service Package ?
I think it is but, with my previous Jazz I bought a service package and that included breakdown cover even after the warranty expired.
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I think it is but, with my previous Jazz I bought a service package and that included breakdown cover even after the warranty expired.
The dealers can include complimentary roadside assistance with each service - but I've found you have to ask for it. Son-in-law, who has one of our old Jazz's, was caught out as he didn't ask, car had a flat battery and when he called they denied him assistance. I'd be outraged, but he's one of these people that doesn't think about money - he just called the AA and gave them £200!
Note that the coverage is a bit more limited than the full package - I haven't analysed it in detail, but it's UK only, for instance.
http://www.honda.co.uk/content/honda/en_gb/cars/owners/breakdown-assistance/_jcr_content/par1/richtextcolumn_988c/par/richtextdownload_26d/file.res/Complimentary-Roadside-Assistance-Honda-Full-Terms.pdf
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I will have to pay for MOT when due.
I had a 5 year service plan on my Jazz and Civic they both came with free MOT for life by my dealer provided it is serviced annually by them.
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I think what the above thread shows is that dealers have a lot of discretion in terms of what they offer and what's included. I've got an odd deal with my dealership. I've taken finance out to buy my current car because it includes 2 free services. I had to do some maths on this one and it soon became clear that the interest payments on the finance would far exceed the value of the 2 services. However, under the deal I signed up to, the service plan is issued after the 4th payment. At that point I can settle the finance in full. The charges (interest and early redemption) come to £225 after 4 months - the services are worth about £500.
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I think what the above thread shows is that dealers have a lot of discretion in terms of what they offer and what's included. I've got an odd deal with my dealership. I've taken finance out to buy my current car because it includes 2 free services. I had to do some maths on this one and it soon became clear that the interest payments on the finance would far exceed the value of the 2 services. However, under the deal I signed up to, the service plan is issued after the 4th payment. At that point I can settle the finance in full. The charges (interest and early redemption) come to £225 after 4 months - the services are worth about £500.
Cheaper to buy a rubber stamp for the service book. I am sceptical about FSH even from Honda - we have bought 2 to 3 year old cars from Honda with full dealer service history and found rusty oil filters and black air and cabin filters - hopefully they did change the engine oil but oil filter looked original due to amount of rust on the outside, I have never seen a rusty oil filter when I change ours every 12 months, and air and cabin filters take more than 12 months to get in that state. Even plugs only need changing every 70,000 miles now.
IMHO Service history is a bit of blackmail really by dealers, I would check the work that they supposedly do when car comes back from a service (it is easy enough to check air and cabin filters and look at the dipstick to make sure oil is clean).
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Cheaper to buy a rubber stamp for the service book. I am sceptical about FSH even from Honda - we have bought 2 to 3 year old cars from Honda with full dealer service history and found rusty oil filters and black air and cabin filters - hopefully they did change the engine oil but oil filter looked original due to amount of rust on the outside, I have never seen a rusty oil filter when I change ours every 12 months, and air and cabin filters take more than 12 months to get in that state. Even plugs only need changing every 70,000 miles now.
IMHO Service history is a bit of blackmail really by dealers, I would check the work that they supposedly do when car comes back from a service (it is easy enough to check air and cabin filters and look at the dipstick to make sure oil is clean).
Yes I have had to do this too with a different marque. You can be quite cunning placing tape to seal filter boxes etc. I have never seen oil or oil filter skipped though - that would make me livid. It really is down to the dealer. I have a friend who asks for every component that has been removed from the car for any service or fix. Apparently that way it is easier for them to just do the job they are supposed to.
My px has been service by me for the last 5 yrs. I have included all the dated invoices from motor factors that show what I bought and when they were changed. The dealer seemed to think this was fairly worthless and it was recorded as no history. As someone said above might have been better to buy a stamp!
I do intermediate oil changes myself anyway (synthetic oil is cheap so why not)
Anyway thanks for the comments. I do want the 5 stamps and it sounds like this is the cheapest way to get them.
Tim
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I think what the above thread shows is that dealers have a lot of discretion in terms of what they offer and what's included. I've got an odd deal with my dealership. I've taken finance out to buy my current car because it includes 2 free services. I had to do some maths on this one and it soon became clear that the interest payments on the finance would far exceed the value of the 2 services. However, under the deal I signed up to, the service plan is issued after the 4th payment. At that point I can settle the finance in full. The charges (interest and early redemption) come to £225 after 4 months - the services are worth about £500.
Hmmm...that sounds a bit of a scam - normally you can Withdraw (so no cost) from finance and still keep any incentives. Did it on a VW recently, although the service part of the deal cost £149 so I knew there was no problem with that. I only took the finance to get the £2750 deposit contribution. Got £500 on our 2014 Jazz but I kept that PCP going as it was 0%.
Having said that I do recall Toyota had a deal where they issued service vouchers annually but only if the PCP was still running, so maybe it a regular thing.
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Cheaper to buy a rubber stamp for the service book. I am sceptical about FSH even from Honda -
I've certainly become disenchanted with the dealer we use, highlighted by the recent issue on daughters 2014 car with a brake calliper seizing and the dealer not noticing, even when asked to investigate. Off the top of may head that's the 4th issue I've had with them.
I guess in some ways they can't win - we hate dealers for calling for new discs and pads too early, but it's a bit poor that the health check they do is just a walk around the car on ground.
I also felt like we were a bit stuffed by the 5 year warranty on the car and I felt obliged to take it to the dealer, partly because if the calliper itself had been faulty the warranty would have picked up the bill. As it happened the dealer said it just needed the calliper cleaning and new discs and pads as one of the pads had worn down. It would have been far cheaper to get it done elsewhere.
It would also have been better if the brakes had been serviced but garages generally don't do that now, although Hondas do seem to have issues with callipers.
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although Hondas do seem to have issues with callipers.
I don't think Honda have more of a problem with calipers than other manufacturers.
Rear disc brakes seem to have a problem on most vehicles, IMHO they are a thoroughly bad
idea as the rear brakes (especially with alloy wheels) catch a lot of cr4p thrown up by
front wheels, drum brakes are sealed better than disc brakes.
Steel wheels seem to protect discs and calipers better than alloys as there are less gaps in
steels to let gunk through. My rear brakes and discs are in much better shape after using
steel wheels (with winters fitted) throughout the winter than they used to be with alloys.
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I think it is but, with my previous Jazz I bought a service package and that included breakdown cover even after the warranty expired.
The dealers can include complimentary roadside assistance with each service - but I've found you have to ask for it. Son-in-law, who has one of our old Jazz's, was caught out as he didn't ask, car had a flat battery and when he called they denied him assistance. I'd be outraged, but he's one of these people that doesn't think about money - he just called the AA and gave them £200!
Note that the coverage is a bit more limited than the full package - I haven't analysed it in detail, but it's UK only, for instance.
http://www.honda.co.uk/content/honda/en_gb/cars/owners/breakdown-assistance/_jcr_content/par1/richtextcolumn_988c/par/richtextdownload_26d/file.res/Complimentary-Roadside-Assistance-Honda-Full-Terms.pdf
This my experience too. My wife's 2008 Mk1 has Honda Assistance cover because I have it serviced at Honda Vertu, but I have to ask each year and receive a letter of confirmation.
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:'(
Oh well, I have just been informed that this offer should not have been mentioned as I am buying a prereg car...
I can have exactly the same package but it will be £895 i.e. 50% more. Frustrating seeing as this is an 18 plate car but such is the world of dealer incentives and discounting I guess.
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If it's a prereg car then it is a "used" car and I hope your not paying the full book price.
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My experience of the Service Plan was oil changed, filters changed and when I took over at end of 5 years and started DIY, the pollen filter was new.
Holdcroft of Stoke on Trent deserve top marks - very good service..
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I think while on the face of it the deal is a good one, ensure that the dealer tells you exactly what you are entitled to. I bought a 4 yr old Jazz with a 2 yr extension to the warranty. Although the brakes were rectified they claimed it was good will when my argument was they should have been right prior to sale.
Also rust appeared within 3 mths and their answer was you can buy a touch up pen.
You are starting with a new vehicle BUT Honda give a 3 yr warranty anyway, so it appears you are being charged twice. My deal did include AA and free MOT's while the vehicle was serviced by them.
So make sure you know what they are including etc. It's too late after the event. So dealers are by all account excellent others iffey.
Unfortunately we a can offer allsorts of advice and quote experiences but you are the person that is parting with the cash.
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We are talking about a service plan here? If so this is described in detail here http://www.honda.co.uk/cars/owners/fixed-price-service-plan.html (http://www.honda.co.uk/cars/owners/fixed-price-service-plan.html)
Warranty covers totally different scenarios.
For example when I had an issue with my two year old CR-V, the center differential broke. It was covered under the warranty but nothing to do with the service plan that I had. The fact it was under warranty saved me some £2k. Had it have been four years old then I would have had to pay every penny.
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I think what the above thread shows is that dealers have a lot of discretion in terms of what they offer and what's included. I've got an odd deal with my dealership. I've taken finance out to buy my current car because it includes 2 free services. I had to do some maths on this one and it soon became clear that the interest payments on the finance would far exceed the value of the 2 services. However, under the deal I signed up to, the service plan is issued after the 4th payment. At that point I can settle the finance in full. The charges (interest and early redemption) come to £225 after 4 months - the services are worth about £500.
Hmmm...that sounds a bit of a scam - normally you can Withdraw (so no cost) from finance and still keep any incentives. Did it on a VW recently, although the service part of the deal cost £149 so I knew there was no problem with that. I only took the finance to get the £2750 deposit contribution. Got £500 on our 2014 Jazz but I kept that PCP going as it was 0%.
Having said that I do recall Toyota had a deal where they issued service vouchers annually but only if the PCP was still running, so maybe it a regular thing.
See what you mean - might look into it a bit further. The finance I have is HP.
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Holdcroft of Stoke on Trent deserve top marks - very good service..
Holdcroft taking over the franchise in the Chester area is the reason why I don't see our relationship with Honda continuing.
Off the top of my head I can think of five customer service issues we've had and they haven't been there all that long. Only had one problem in all the years we dealt with TwoMills and they seemed mortified they'd messed up and more than compensated for it by doing the next service FOC. Holdcroft don't seem to care less - it's very noticeable how there are less Hondas around here than there used to be.
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Holdcroft of Stoke on Trent deserve top marks - very good service..
Holdcroft taking over the franchise in the Chester area is the reason why I don't see our relationship with Honda continuing.
Off the top of my head I can think of five customer service issues we've had and they haven't been there all that long. Only had one problem in all the years we dealt with TwoMills and they seemed mortified they'd messed up and more than compensated for it by doing the next service FOC. Holdcroft don't seem to care less - it's very noticeable how there are less Hondas around here than there used to be.
We bought our first Jazz from Holdcroft. A Honda approved Mk1 with 27k on the clock. It was due to have an annual service so this was to be done as part of the purchase package. I went to pick it up and was told the service was all done. Then I asked where the locking wheel nut socket was. It took them three hours to find it. Hmmm. Made me wonder about the service but they assured me it had been done, wheels off.
2000 miles later it had a health check at my local Honda dealer when it was in for some reason. They reported front pads down to the metal and discs needed replacing!
Pretty much confirmed my suspicions about the "service" it didn't have before I took delivery.
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We bought our first Jazz from Holdcroft. A Honda approved Mk1 with 27k on the clock. It was due to have an annual service so this was to be done as part of the purchase package. I went to pick it up and was told the service was all done. Then I asked where the locking wheel nut socket was. It took them three hours to find it. Hmmm. Made me wonder about the service but they assured me it had been done, wheels off.
2000 miles later it had a health check at my local Honda dealer when it was in for some reason. They reported front pads down to the metal and discs needed replacing!
Pretty much confirmed my suspicions about the "service" it didn't have before I took delivery.
It is cheaper for dealer to skip the 'service' and then deal with the limited number of people who complain, unfortunately that is the mindset of dealers who care more for their bottom line than for their customers.
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The only downside is that they try to get you in early so in essence the plan is shorter. I'm currently 3 months early because it's progressively been brought forward. And you do also get a discounted mot by taking out the plan
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The only downside is that they try to get you in early so in essence the plan is shorter. I'm currently 3 months early because it's progressively been brought forward. And you do also get a discounted mot by taking out the plan
Interesting because my car had it's first service in January last year but it wasn't actually due until March. I aim to edge the annual service back to the March anniversary over the next 2 services always ensuring I stick with any deadlines. The mileage won't be an issue (3,000 ish pa) so it will only be the time. 3 weeks next year and another 3 weeks the year after.
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It is cheaper for dealer to skip the 'service' and then deal with the limited number of people who complain, unfortunately that is the mindset of dealers who care more for their bottom line than for their customers.
It's a tricky one because clearly that's right - the dealer is there to screw as much money out of you as possible, the staff are targeted to do that. It's never going to make for a good relationship. Turn down the "premium" service add-on (why would a Jazz need a spare litre of oil?) and the service advisor gets all grumpy.
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There must be a lack of communication at my local dealer, I received an email today reminding me that a service is due. I am still using the car but they own the car as it has been traded in, not my problem! :-)
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The only downside is that they try to get you in early so in essence the plan is shorter. I'm currently 3 months early because it's progressively been brought forward. And you do also get a discounted mot by taking out the plan
Interesting because my car had it's first service in January last year but it wasn't actually due until March. I aim to edge the annual service back to the March anniversary over the next 2 services always ensuring I stick with any deadlines. The mileage won't be an issue (3,000 ish pa) so it will only be the time. 3 weeks next year and another 3 weeks the year after.
It is your decision when to get your car serviced, not the dealer. If you are a low mileage user it is annual. If the dealer says any different ignore them. Remember if your car is bought at registration change time the service will be due when the dealers workshop will be very busy with annual services and preparing new cars for sale. One reason I waited a month after the change to the 18 registration to buy mine.
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In my case the dealer had serviced the car before I bought it in February.
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In my case the dealer had serviced the car before I bought it in February.
Moving the service to the busy workshop time of the March registration change would not be my choice. There is more chance of a rushed job and service appointments can be less flexible as you also have lots of cars due an annual service.
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In my case the dealer had serviced the car before I bought it in February.
Moving the service to the busy workshop time of the March registration change would not be my choice. There is more chance of a rushed job and service appointments can be less flexible as you also have lots of cars due an annual service.
Hadn't thought of that. It's not a bad point.
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Got the 5 year on our new car. Always have used the dealer during the warranty but not usually later althoigh now have the extra 2 years
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I'm on my third Jazz and have taken the five year service plan on each one.
Well worth it and good value.
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:'(
Oh well, I have just been informed that this offer should not have been mentioned as I am buying a prereg car...
I can have exactly the same package but it will be £895 i.e. 50% more. Frustrating seeing as this is an 18 plate car but such is the world of dealer incentives and discounting I guess.
Id ask them to honour the £599 price quoted and say it formed part of your buying decision. Speak to the manager. Can only say no.
I got the 5 year service plan. No brainer if you are planning to keep the car or if you sell later as someone else mentioned.
When I was looking around I was offered a pre reg and they said the would give me the service plan for 599. I guess they would basically reduce the price of the car by £300.
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I um'd and ah'd about it during the purchase and once the sales guy saw me about to walk away, he threw in the servicing, paint and fabric protection and a set of floor mats. I guess it's a matter of luck, timing and desperation.
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I bought my car March 2016 and bought a 5 year service plan at time as it seemed a good deal. The car has done 25K miles only two services have been done so far.
I bought the car using PCP to finance it through Honda, my intentions are to part ex the car for another Honda Jazz. By the time this happens the third service will have been done.
So what happens to the service plan which is for 5 years duration and planned end date is 2021.
Will Honda factor this into the part ex value of the car when I look to trade it in ?
Does the service plan stay with the Car and will the next owner see the benefit of the remainder of the plan ?
Or does the remainder of the service plan transfer to the next Jazz that I get ?
Many thanks.
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The service plan is only for that car and stays with it. It is not transferable to another car.